Medallia Experience Cloud vs Reputation.com

Awards

Starting Price

Not provided by vendor Not provided by vendor

Best For

Customer experience management platform that helps businesses of all sizes capture and analyze customers' feedback across all communication channels to improve the overall brand value.

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Rating


4.4 / 5
(20)
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4.3 / 5
(131)
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Ideal number of Users

10 - 1000+

2 - 1000+

Ease of Use


4.3 / 5



4.4 / 5


  • "The app is very user friendly- love the ease of the drop down responses."

  • "I like the user friendly interface and that you can drill down on anything."

Customer Support


4.5 / 5



4.2 / 5


  • "I also like that we can have templates to send to possible reviewees to send review requests to. Customer service is usually good and responsive."

  • "Customer support has always responded quickly and been able to maximize our use of the product."

Features & Functionality


4.3 / 5



4.1 / 5


  • "Also, the customer service is top notch. Kind and helpful representatives who are available and willing build an ongoing relationship."

  • "Overall the software is pretty user friendly and easy to navigate."

Value for Money


4.1 / 5



4.2 / 5


Product Features

  • check Custom Survey URLs
  • check Data Analysis Tools
  • check Email Marketing
  • check Mobile Survey
  • check Offline Response Collection
  • check Question Branching
  • check Question Library
  • check Site Intercept Survey
  • check Skip Logic
  • check Supports Audio / Images / Video
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Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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Medallia Experience Cloud vs Reputation.com

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