Front App vs Trillian

Starting Price

$9.00/month/user

$3.99/month/user

Best For

Any team that relies on email to get work done both internally and externally.

With the ability to choose between hosting Trillian in the cloud and hosting Trillian fully on-premises, Trillian is used by companies and healthcare systems of all shapes and sizes.

Product Features

  • Activity/News Feed
  • Alerts/Notifications
  • Audio Calls
  • Discussion Threads
  • File Sharing
  • Mobile Access
  • Real-time Chat
  • Search
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Video Conferencing
  • Activity/News Feed
  • Alerts/Notifications
  • Audio Calls
  • Discussion Threads
  • File Sharing
  • Mobile Access
  • Real-time Chat
  • Search
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Video Conferencing

Ideal number of Users

2 - 1000+

2 - 1000+

Rating


4.4 / 5
(128)
Read All Reviews

4.8 / 5
(46)
Read All Reviews

Ease of Use


4.4 / 5


  • "The app is very useful and makes the correspondence in teams super easy. It has a nice user interface and is super intuitive to use."

  • "It's easy to use, you can integrate various email addresses into one main account. You can assign emails to team members and converse with team members in the same interface as the customer email."


4.9 / 5


  • "We use this software daily throughout the entire company. It is a great IM option and once you learn it it's pretty easy to use."

  • "Ease of use, effective tool for communications."

Customer Support


4.3 / 5


  • "We're really happy with the switch from Gmail to Front. Love the customer support."

  • "I highly recommend Front for team-based customer service or support teams who can take advantage of shared drafts, comments, assigning threads, tags, and snoozing."


4.8 / 5


Features & Functionality


4.2 / 5


  • "Easy set-up, great usability and finally a good way to work on emails together."

  • "We have used other platforms and will keep trying others to find what best suits our needs."


4.4 / 5


  • "I am very pleased with Trillian. The installation is smooth and it's quite easy to use."

  • "Ability to communicate in the moment with our team, ability to set up different groups, customization of notification sound/location."

Value for Money


4.1 / 5



4.8 / 5


Screenshots

View 4 screenshots 98825 thumb
View 2 screenshots 175665 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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