Front App vs CloudApp

Starting Price

$9.00/month/user

$9.00/month/user

Best For

Any team that relies on email to get work done both internally and externally.

Trusted by 2 million professionals who work at the Speed of Sight, CloudApp serves customers and teams of 5-500 in Customer Support, Product Development, Design, Sales and Marketing.

Rating


4.3 / 5
(118)
Read All Reviews

4.7 / 5
(136)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.4 / 5


  • "In my opinion, it's the best app out for email organization for multiple users. Easy to use and we never have had problems with it."

  • "Easy to use and everything is centralized (respond, answer, create ticket, follow-up, e-mail, analyze funnel)."


4.7 / 5


  • "CloudApp has been an amazing experience and I love the ease of use."

  • "I really enjoy using the keyboard shortcuts for this application and its ease of use."

Customer Support


4.3 / 5


  • "Front is a great helpdesk, super flexible and easy to use."

  • "Front is a fantastic unified inbox that our company uses to handle all customer support requests."


4.5 / 5


  • "CloudApp is a must for those in customer support."

  • "I have implemented the tool for our Support team and before this I have done research of similar tools."

Features & Functionality


4.2 / 5


  • "It is an elegantly designed application that offers a great user interface and experience."

  • "Major time savings and better organization is the key benefit we get as well as being able to build our own custom plugins."


4.5 / 5


  • "I love the annotation feature, as well as the ability to create gifs. Perfect for quick "how-to's" and visually explaining things."

  • "Over chat the screen recordings do an amazing job of demoing bits and pieces of UI or app behavior that are works-in-progress."

Value for Money


4.1 / 5



4.6 / 5


  • "I bought CloudApp as a LTD on AppSumo and, especially for the price, it's been well worth it. Unquestionably worth it."

  • "Faster onboarding and lower support cost - lower churn and better recommendation rates for new and existing customers."

Product Features

  • close Activity/News Feed
  • check Alerts/Notifications
  • close Audio Calls
  • check Discussion Threads
  • check File Sharing
  • close Mobile Access
  • check Real-time Chat
  • check Search
  • close Surveys & Feedback
  • check Task Management
  • close Third Party Integration
  • close Video Conferencing
  • close Activity/News Feed
  • close Alerts/Notifications
  • close Audio Calls
  • check Discussion Threads
  • check File Sharing
  • close Mobile Access
  • close Real-time Chat
  • check Search
  • close Surveys & Feedback
  • check Task Management
  • close Third Party Integration
  • close Video Conferencing

Screenshots

View 4 screenshots 98825 thumb
View 5 screenshots 47768 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Front App vs CloudApp

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