CloudApp vs Workplace by Facebook

Starting Price

$9.00/month/user

$4.00/month/user

Best For

Trusted by 2 million professionals who work at the Speed of Sight, CloudApp serves customers and teams of 5-500 in Customer Support, Product Development, Design, Sales and Marketing.

Not provided by vendor

Rating


4.7 / 5
(136)
Read All Reviews

4.3 / 5
(770)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.7 / 5


  • "CloudApp has been an amazing experience and I love the ease of use."

  • "I really enjoy using the keyboard shortcuts for this application and its ease of use."


4.5 / 5


  • "Simple, easy to use and kind of fun to use and interact with teams. It makes collaboration super easy."

  • "Is a great tool for internal communication, it is very well accepted and easy to use. It has live chat and video transmission, which helps a lot."

Customer Support


4.5 / 5


  • "CloudApp is a must for those in customer support."

  • "I have implemented the tool for our Support team and before this I have done research of similar tools."


4.2 / 5


  • "My organization is now a community courtesy Workplace."

  • "I personally prefer it compared to any other Platforms we've used before. Customer service is responsive enough."

Features & Functionality


4.5 / 5


  • "I love the annotation feature, as well as the ability to create gifs. Perfect for quick "how-to's" and visually explaining things."

  • "Over chat the screen recordings do an amazing job of demoing bits and pieces of UI or app behavior that are works-in-progress."


4.2 / 5


  • "Great way to communicate and collaborate, and easy to get all people on the same page. Most everyone is on Facebook, so interface is great."

  • "I like the ability to input contacts to target them in adds from other places. I also enjoy the way you can market demographics specifically."

Value for Money


4.6 / 5


  • "I bought CloudApp as a LTD on AppSumo and, especially for the price, it's been well worth it. Unquestionably worth it."

  • "Faster onboarding and lower support cost - lower churn and better recommendation rates for new and existing customers."


4.3 / 5


  • "I have used so many apps to help memake money with their software thatswhat i love about it."

  • "The costs add up aggressively and it just isn't worth it. Works best in a sales environment."

Product Features

  • close Activity/News Feed
  • close Alerts/Notifications
  • close Audio Calls
  • check Discussion Threads
  • check File Sharing
  • close Mobile Access
  • close Real-time Chat
  • check Search
  • close Surveys & Feedback
  • check Task Management
  • close Third Party Integration
  • close Video Conferencing
  • check Activity/News Feed
  • close Alerts/Notifications
  • close Audio Calls
  • close Discussion Threads
  • check File Sharing
  • close Mobile Access
  • close Real-time Chat
  • check Search
  • close Surveys & Feedback
  • check Task Management
  • close Third Party Integration
  • check Video Conferencing

Screenshots

View 5 screenshots 47768 thumb
View 5 screenshots 179990 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
Not provided by vendor

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
Not provided by vendor

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CloudApp vs Workplace by Facebook

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