Zoho Desk vs BRIC

Starting Price

$12.00/month/user

$7.00/month/user

Best For

Zoho Desk is most beneficial to customer-focused companies with passionate service teams and a large volume of frequent customer interactions. It scales to any size and fits many verticals.

Bric is for companies that sell time and skills. Our clients employ graphic designers, developers, engineers, architects, and other professionals that sell time. They range from 2 to 200 employees.

Rating


4.5 / 5
(1593)
Read All Reviews

4.9 / 5
(76)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 499

Ease of Use


4.4 / 5


  • "I like the free account is so easy to use. This platform is great and offers a variety of services that a business owner needs."

  • "Ease of Use & Convenience. Any Non-IT Person can also configure and setup the entire tool."


4.8 / 5


  • "Bric is an outstanding tool --- extremely user friendly, simple, and effective."

  • "Bric's ease of use is crucial for employee buy in."

Customer Support


4.3 / 5


  • "This is an essential helpdesk software for organisations of all sizes. I have bee n using it for about a year and fairly happy with it."

  • "Made our more much more productive and customer support oriented."


4.9 / 5


  • "Bric has great customer support. I chatted with Hunter during setup, and he gave me tips to help me make the most of the Bric system."

  • "Customer support and ease of editing/adding entries. The layout is easy to navigate and see the overall time for other projects."

Features & Functionality


4.4 / 5


  • "This software knows it all. The UI is very clean, the module is very useful."

  • "Support multiple communication channels. UI is very easy and enjoyable."


4.6 / 5


  • "It is a great tool built by a great team. I have chatted with them several times, and each time they helped me get even more from Bric."

  • "The ease of growth hacking, the UX/UI of the software is extremely user-friendly. It works it's purpose for what we need."

Value for Money


4.5 / 5


  • "Great user chat that is easy to integrate on site. Also the price is really affordable."

  • "Really like Zoho and their offers, it's a good software for the money spent."


4.8 / 5


  • "I appreciate having my project budget right on the page so I know my expenses and profits."

  • "Great customer Service and price for a startup."

Product Features

  • check Activity/News Feed
  • check Alerts/Notifications
  • close Audio Calls
  • check Discussion Threads
  • check File Sharing
  • close Mobile Access
  • check Real-time Chat
  • check Search
  • check Surveys & Feedback
  • check Task Management
  • close Third Party Integration
  • close Video Conferencing
  • close Activity/News Feed
  • close Alerts/Notifications
  • close Audio Calls
  • close Discussion Threads
  • close File Sharing
  • close Mobile Access
  • close Real-time Chat
  • close Search
  • close Surveys & Feedback
  • check Task Management
  • close Third Party Integration
  • close Video Conferencing

Screenshots

View 5 screenshots 153423 thumb
View 5 screenshots 51164 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Zoho Desk vs BRIC

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