Zoho Desk vs Connect

Starting Price

$12.00/month/user

Not provided by vendor

Best For

Zoho Desk is most beneficial to customer-focused companies with passionate service teams and a large volume of frequent customer interactions. It scales to any size and fits many verticals.

Industries concerned by the war of talents and struggling with high employee turnover.

Ideal number of Users

1 - 1000+

50 - 1000+

Rating


4.5 / 5
(1598)
Read All Reviews

4.6 / 5
(13)
Read All Reviews

Ease of Use


4.4 / 5


  • "This platform has tons of interesting features that are so much easy to use firstly customer satisfaction that it provides is the best thing in it. I have positive experience with this Zoho desk."

  • "Overall great experience easy to use we can generate the reports we need with some customisation."


4.8 / 5


Customer Support


4.3 / 5


  • "Zoho desk is very easy to set up and start using. I love the ability to manage your customer service inquiries as well as the ability to give your customers their own portal."

  • "The customer support system of this platform is responsive and gives me the solutions to all my queries in just few seconds."


4.9 / 5


Features & Functionality


4.4 / 5


  • "With Zoho Desk, you can organize your request and respond in a timely manner all while keeping your customers satisfied. I love the simplicity of Zoho Desk, it really is perfect for our team."

  • "Basic (professional) Plan helps with most the services that could be a requirement, the team is happy using the trial so far, the customization of tickets allows many teams to work on tickets."


4.4 / 5


Value for Money


4.5 / 5


  • "I really help the business to grow as one can easily manage large teams very easily also the pricing is nice it is a reasonable price for such benefits. Customer support provision is really nice."

  • "Zoho Desk solved a few of our issues at once. Being a budget friendly solution, we were able to implement Zoho Desk to almost immediately improve our Customer Relationships."


4.6 / 5


Product Features

  • Activity/News Feed
  • Alerts/Notifications
  • Audio Calls
  • Discussion Threads
  • File Sharing
  • Mobile Access
  • Real-time Chat
  • Search
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Video Conferencing
  • Activity/News Feed
  • Alerts/Notifications
  • Audio Calls
  • Discussion Threads
  • File Sharing
  • Mobile Access
  • Real-time Chat
  • Search
  • Surveys & Feedback
  • Task Management
  • Third Party Integration
  • Video Conferencing

Screenshots

View 5 screenshots 153423 thumb
View 5 screenshots 121943 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Zoho Desk vs Connect

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Connect vs Zoho Desk