Five9 vs VICIdial

Starting Price

$150.00/month/user

Not provided by vendor

Best For

Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud.

Any company wanting a contact center solution without vendor lock-in.

Rating


4.2 / 5
(367)
Read All Reviews

4.7 / 5
(226)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.2 / 5


  • "Very thorough and provides great instruction. The program itself is easy to use and very user friendly."

  • "The system is easy to use from agent to admin. The ability to make changes in an environment that is click and point is great."


4.4 / 5


  • "The predictive dialer works like a charm. It's capable to manage complex active campaigns."

  • "This software is the best one I could ever know, easy to use, the best call center platform."

Customer Support


4.4 / 5


  • "Kudos to Five9 for your attention to customer service. Jayson Fajardo does an Excellent job!!! Thanks."

  • "Five 9 is easy to download and very user friendly if your system is up to date. Customer support available 24/7 and very helpful."


4.6 / 5


  • "When somebody help you on community forum on vicidial, please help some others, for me it is one of the best open source in VOIP World."

  • "This dialer has stood the test of time and through active community feedback keeps getting better and better."

Features & Functionality


4.1 / 5


  • "Programming an IVR - any type - is fantastic. The web interface for the agents is way better than the java version, so much more intuitive."

  • "This is great for smaller call centers. Very user friendly and easy to navigate."


4.7 / 5


  • "Scalability and customization were one of the biggest benefits of my establishment. Also, their data security is great."

  • "One of the wonderful call center suite ever in the market with unified communications enabled. As per my knowledge and experience."

Value for Money


4 / 5


  • "This product is very good for the money. Doesnt have all the fancy bells and whistles but it is a solid buy."

  • "It has proven to be cost effective and easy to implement."


4.9 / 5


  • "It could help you save money. The whole package is customizable and extensible so that you can develop a unique customer experience."

  • "Once you understand it's not a closed source product and invest some time learning the system, you'll be in good hands."

Product Features

  • check Auto Dialer
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Call Scripting
  • check CRM
  • check Inbound Call Center
  • check IVR / Voice Recognition
  • check Lead Distribution
  • check Outbound Call Center
  • check Auto Dialer
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Call Scripting
  • check CRM
  • check Inbound Call Center
  • check IVR / Voice Recognition
  • check Lead Distribution
  • check Outbound Call Center

Screenshots

View 5 screenshots 109119 thumb
View 5 screenshots 43255 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

share Share Your Comparison of VICIdial vs Five9

Five9 vs VICIdial

Share

share Share Your Comparison of VICIdial vs Five9