PhoneBurner vs VICIdial

Starting Price

$149.00/month/user

Not provided by vendor

Best For

Sales professionals and SMB customers and teams who use the telephone as a sales tool, and want to simplify contact management, follow-up, and sales workflow.

Any company wanting a contact center solution without vendor lock-in.

Rating


4.8 / 5
(120)
Read All Reviews

4.7 / 5
(226)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.8 / 5


  • "We as a start up company chose Phone Burner, because of it's ease of use and ability to help expedite the business development process."

  • "Good customer support when needed very user friendly."


4.4 / 5


  • "The predictive dialer works like a charm. It's capable to manage complex active campaigns."

  • "This software is the best one I could ever know, easy to use, the best call center platform."

Customer Support


4.8 / 5


  • "Very pleased with the service and have had amazing customer service and assistance with every part of the implementation."

  • "Very customizable software and always ready to help customer service especially few members who are always very helpful."


4.6 / 5


  • "When somebody help you on community forum on vicidial, please help some others, for me it is one of the best open source in VOIP World."

  • "This dialer has stood the test of time and through active community feedback keeps getting better and better."

Features & Functionality


4.6 / 5


  • "I especially love the ability to forward all returning calls to by cell phone - the detailed and simple to use follow up calendar + notifications - and the customizable dialer interface."

  • "Ease of use and the ability to quickly move from contact to contact."


4.7 / 5


  • "Scalability and customization were one of the biggest benefits of my establishment. Also, their data security is great."

  • "One of the wonderful call center suite ever in the market with unified communications enabled. As per my knowledge and experience."

Value for Money


4.6 / 5


  • "This is a great product for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own."

  • "Their business practice is true SUBSCRIPTION -- Sign-up monthly, continue month-to-month."


4.9 / 5


  • "It could help you save money. The whole package is customizable and extensible so that you can develop a unique customer experience."

  • "Once you understand it's not a closed source product and invest some time learning the system, you'll be in good hands."

Product Features

  • close Auto Dialer
  • check Call Logging
  • check Call Recording
  • close Call Routing
  • check Call Scripting
  • check CRM
  • close Inbound Call Center
  • close IVR / Voice Recognition
  • check Lead Distribution
  • check Outbound Call Center
  • check Auto Dialer
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Call Scripting
  • check CRM
  • check Inbound Call Center
  • check IVR / Voice Recognition
  • check Lead Distribution
  • check Outbound Call Center

Screenshots

View 5 screenshots 164421 thumb
View 5 screenshots 43255 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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PhoneBurner vs VICIdial

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