CallTools vs VICIdial

Starting Price

Not provided by vendor Not provided by vendor

Best For

We Service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads & Prospects.

Any company wanting a contact center solution without vendor lock-in.

Rating


4.8 / 5
(78)
Read All Reviews

4.7 / 5
(226)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.8 / 5


  • "The ease of use is the greatest thing about the software. My rep at Call Tools is always there for me when I have questions."

  • "Easy to use, price is competitive, rich with features and a lot of flexible. Easy to load leads for the outbound campaigns."


4.4 / 5


  • "The predictive dialer works like a charm. It's capable to manage complex active campaigns."

  • "This software is the best one I could ever know, easy to use, the best call center platform."

Customer Support


4.8 / 5


  • "Ease of use and the customer service is the best. I have used many predictive dialers over the years and this is one of the best."

  • "Ver efficient, ease of use and easy to maintain. The support staff is great and my rep is one of a kind, in a world of it's own."


4.6 / 5


  • "When somebody help you on community forum on vicidial, please help some others, for me it is one of the best open source in VOIP World."

  • "This dialer has stood the test of time and through active community feedback keeps getting better and better."

Features & Functionality


4.8 / 5


  • "Very easy to work with and a wonderful user interface."

  • "The built-in real time dashboards to monitor both campaign and individual rep performance are awesome right out of the box."


4.7 / 5


  • "Scalability and customization were one of the biggest benefits of my establishment. Also, their data security is great."

  • "One of the wonderful call center suite ever in the market with unified communications enabled. As per my knowledge and experience."

Value for Money


4.8 / 5


  • "You would be hard pressed to find a better provider especially with the great prices they offer."

  • "Could use some more features for inbound traffic, but great value at their price point."


4.9 / 5


  • "It could help you save money. The whole package is customizable and extensible so that you can develop a unique customer experience."

  • "Once you understand it's not a closed source product and invest some time learning the system, you'll be in good hands."

Product Features

  • check Auto Dialer
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Call Scripting
  • check CRM
  • check Inbound Call Center
  • check IVR / Voice Recognition
  • check Lead Distribution
  • check Outbound Call Center
  • check Auto Dialer
  • check Call Logging
  • check Call Recording
  • check Call Routing
  • check Call Scripting
  • check CRM
  • check Inbound Call Center
  • check IVR / Voice Recognition
  • check Lead Distribution
  • check Outbound Call Center

Screenshots

View 3 screenshots 85606 thumb
View 5 screenshots 43255 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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CallTools vs VICIdial

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