# Best Telephony Software 2026 | Capterra > Find the top Telephony software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/telephony-software/ --- # Best Telephony Software Last updated on July 23, 2026 How to find the right Telephony Software? Learn more from our team about Telephony Software pricing features and benefits in our Telephony Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is telephony software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on July 23, 2026 [Telephony software](https://www.capterra.com/telephony-software/), also known as a [business phone](https://www.capterra.com/business-phone-systems-software/) or [Voice over Internet Protocol (VoIP)](https://www.capterra.com/voip-software/) system, uses internet-enabled devices such as smartphones, laptops, and desktops to make and receive phone calls. These solutions convert two-way messages into digital packets and delivers them over the internet in real time to facilitate calling between two or more people. Businesses use telephony software to perform a variety of operations including sales and marketing, lead generation, and customer support. * * * For more information consult our [Telephony Buyers Guide](#buyers-guide-content) ## DialedIn CCaaS Rating: 4.8 out of 5 (325 reviews) Profile: [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? DialedIn's optimizes call centers with telephony features including advanced routing, predictive dialing and seamless CRM integration. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible navigation - Comprehensive feature set Cons: - Occasional technical disruptions #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Call Routing: 4.6 rating - Computer Telephony Integration: 4.6 rating - Auto-Dialer: 4.4 rating - Call Center Management: 4.5 rating #### Lowest rated features - Call Transfer: 3.0 rating - Reporting/Analytics: 3.0 rating - Call Recording: 4.3 rating - VoIP Connection: 4.3 rating #### Feature-related review snippet Reviewer: Brandon M. Reviewer details: Insurance, 51-200 employees Published: September 23, 2024 > "The attractiveness is easy on the eyes and makes it easier to navigate efficiently through the app." ### Gallery tab Ease of use: 4.8 out of 5 (325 reviews) #### Related review snippet Reviewer: Aja Nurse J. Reviewer details: Telecommunications, 501-1,000 employees Published: March 6, 2026 > "I have had a good overall experience with DialedIn because it supports my workflow, keeps calls structured, and makes daily tasks easier, even though the system can be slow at times." ### Integrations tab DialedIn CCaaS connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/29589/CallCenterNOW/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 5.0 rating - Zoho CRM: 4.3 rating - HubSpot Marketing Hub: 4.5 rating - Zapier: 4.7 rating - HubSpot Sales Hub: 4.5 rating - SugarCRM: 3.8 rating - HubSpot Service Hub: 4.4 rating - HubSpot Content Hub: 4.6 rating - Oracle CRM On Demand: 4.4 rating --- ## Ultatel Cloud Business Phone System Rating: 4.7 out of 5 (41 reviews) Profile: [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Unlimited Voice, SMS, Fax, Chat, Video. Fully Customizable and Scalable to fit your Needs. All with our Award-winning 24/7/365 support. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $18.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Routing: 4.0 rating - Voice Mail: 4.0 rating - Caller ID: 3.7 rating - VoIP Connection: 3.7 rating #### Lowest rated features - Automatic Call Distribution: 4.0 rating - Call Center Management: 4.0 rating - Call Recording: 5.0 rating - IVR: 5.0 rating #### Feature-related review snippet Reviewer: Laura M. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: September 29, 2022 > "The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great." ### Gallery tab Ease of use: 4.6 out of 5 (41 reviews) #### Related review snippet Reviewer: David C. Reviewer details: Electrical/Electronic Manufacturing, 11-50 employees Published: January 9, 2025 > "The system is available for our use 99.99% of the time - OK, I really don't have a firm number, but we have had two minor problems over the last couple of years and they were handled by Customer Service within minutes, a promised, and no delay between my placing the call and immediate attention." ### Integrations tab Ultatel Cloud Business Phone System connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/#integrations) #### Most popular integrations - Microsoft Teams: 4.2 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Pipedrive: 4.5 rating - Salesforce Platform: 4.4 rating #### Integrations-related review snippet Reviewer: Melissa S. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: January 25, 2023 > "I love the way UltaTel seamlessly integrates with Microsoft Teams." --- ## Zendesk Suite Rating: 4.4 out of 5 (4,086 reviews) Profile: [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive multi-channel client support - Unified chat and ticketing system Cons: - Performance and reliability concerns - High and complex pricing structure #### Starting price Starting price: $115.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.7 rating - VoIP Connection: 4.4 rating - Call Recording: 4.8 rating - Computer Telephony Integration: 4.7 rating #### Lowest rated features - Reporting/Analytics: 3.5 rating - CRM: 3.7 rating - Multi-Channel Communication: 4.0 rating - Third-Party Integrations: 3.0 rating #### Feature-related review snippet Reviewer: Ifra S. Reviewer details: Information Technology and Services, 11-50 employees Published: December 22, 2025 > "The interface is clean and intuitive for agents, making it easy to manage tickets and workflows." ### Gallery tab Ease of use: 4.3 out of 5 (4,086 reviews) #### Related review snippet Reviewer: jane F. Reviewer details: Insurance, 1-10 employees Published: April 2, 2026 > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." ### Integrations tab Zendesk Suite connects with 220+ software tools. [See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Aha!: 4.7 rating - AWeber: 4.4 rating - CheckMarket: 4.5 rating - Formstack Forms: 4.0 rating - Cirrus Insight: 4.2 rating #### Integrations-related review snippet Reviewer: Ali A. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: September 25, 2024 > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Zoho Desk Rating: 4.5 out of 5 (2,213 reviews) Profile: [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Integrated team collaboration tools - Customizable workflow automation features Cons: - Email integration limitations and glitches - Inconsistent performance and slow loading #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - VoIP Connection: 4.6 rating - Call Recording: 4.8 rating - Call Center Management: 4.7 rating - Call Routing: 4.8 rating #### Lowest rated features - Chat/Messaging: 4.4 rating - Call Scripting: 4.0 rating - Live Chat: 4.0 rating - Computer Telephony Integration: 4.7 rating #### Feature-related review snippet Reviewer: Matthew B. Reviewer details: Internet, 10,001+ employees Published: July 26, 2023 > "With Zoho One, organizations get access to a suite of useful tools in a unified interface." ### Gallery tab Ease of use: 4.4 out of 5 (2,213 reviews) #### Related review snippet Reviewer: Garcia L. Reviewer details: Printing, 51-200 employees Published: August 8, 2025 > "Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup." ### Integrations tab Zoho Desk connects with 78+ software tools. [See all integrations](https://www.capterra.com/p/169505/Zoho-Desk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft Teams: 4.7 rating - SurveyMonkey: 4.6 rating - Google Analytics 360: 4.7 rating - Zoho CRM: 4.7 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Katie Z. Reviewer details: Marketing and Advertising, Self-employed Published: March 30, 2026 > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." --- ## RingEX Rating: 4.2 out of 5 (1,205 reviews) Profile: [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? A seamless solution to unleash the power of cloud business communications. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Streamlined and intuitive platform - Versatile diGital fax features Cons: - Frequent glitches and instability - Unreliable call performance #### Starting price Starting price: $30.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - VoIP Connection: 4.6 rating - Call Routing: 4.6 rating - Call Recording: 4.7 rating - Call Center Management: 4.5 rating #### Lowest rated features - Computer Telephony Integration: 4.5 rating - Chat/Messaging: 4.4 rating - Caller ID: 4.6 rating - SMS Messaging: 3.0 rating #### Feature-related review snippet Reviewer: Jonathan B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: October 30, 2025 > "The navigation part of RingEx is very compatible and easy to work through." ### Gallery tab Ease of use: 4.2 out of 5 (1,205 reviews) #### Related review snippet Reviewer: Reneisha H. Reviewer details: Medical Practice, 11-50 employees Published: May 7, 2026 > "Features like call routing, voicemail access, and remote communication tools are helpful in a busy medical practice environment. Once users become familiar with the platform, it can improve accessibility and communication efficiency across teams." ### Integrations tab RingEX connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/242188/RingCentral-MVP/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Google Workspace: 4.7 rating - Microsoft 365: 4.8 rating - Box: 4.4 rating - Zendesk Suite: 4.4 rating - Microsoft Outlook: 4.4 rating #### Integrations-related review snippet Reviewer: Erica V. Reviewer details: Law Practice, 1-10 employees Published: September 21, 2023 > "It was easy to integrate into our system and no one has experienced any issues thusfar." --- ## Bitrix24 Rating: 4.2 out of 5 (997 reviews) Profile: [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Bitrix24 #1 free business cloud telephony system, CRM and telemarketing solution used by 15 million businesses worldwide. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Integrated team communication tools - Comprehensive team collaboration platform Cons: - Delayed and limited customer support - Frequent bugs and technical issues #### Starting price Starting price: $69.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.4 rating - VoIP Connection: 4.2 rating - Call Center Management: 3.8 rating - Chat/Messaging: 4.3 rating #### Lowest rated features - SMS Messaging: 1.0 rating - Reporting/Analytics: 3.0 rating - Computer Telephony Integration: 3.7 rating - Call Routing: 3.5 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 4, 2025 > "The user interace was mostly intuitive and easy to use." ### Gallery tab Ease of use: 4.0 out of 5 (997 reviews) #### Related review snippet Reviewer: Ramadhan A. Reviewer details: Education Management, 11-50 employees Published: June 25, 2026 > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform." ### Integrations tab Bitrix24 connects with 83+ software tools. [See all integrations](https://www.capterra.com/p/113540/Bitrix24/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Gmail: 4.7 rating - Docusign: 5.0 rating - Box: 4.4 rating - Google Calendar: 4.8 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Building Materials, 10,001+ employees Published: April 13, 2026 > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." --- ## Nextiva Rating: 4.6 out of 5 (919 reviews) Profile: [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Nextiva is an enterprise phone system with 40+ features, 99.999% uptime reliability, and 24/7 tech support. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and flexible interface - Comprehensive business communication platform Cons: - Frequent technical glitches and delays - Opaque and restrictive contract terms #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - VoIP Connection: 4.7 rating - Voice Mail: 4.9 rating - Call Routing: 4.8 rating - Call Center Management: 4.8 rating #### Lowest rated features - Chat/Messaging: 4.4 rating - Call Recording: 4.7 rating - Computer Telephony Integration: 4.6 rating - Reporting/Analytics: 4.7 rating #### Feature-related review snippet Reviewer: Cade R. Reviewer details: Automotive, 51-200 employees Published: November 10, 2023 > "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless communication experience. While the pricing might be a consideration for some, the benefits it offers in terms of efficiency, professionalism, and productivity far outweigh the costs." ### Gallery tab Ease of use: 4.5 out of 5 (919 reviews) #### Related review snippet Reviewer: Bob W. Reviewer details: Marketing and Advertising, Self-employed Published: May 28, 2026 > "I contacted support and they changed some things and said wait 45 minutes and it should work." ### Integrations tab Nextiva connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/175788/Nextiva/#integrations) #### Most popular integrations - Google Workspace: 5.0 rating - Microsoft Teams: 4.6 rating - Zoho CRM: 4.0 rating - Zendesk Suite: 4.4 rating - Microsoft Outlook: 4.6 rating - NetSuite: 4.2 rating #### Integrations-related review snippet Reviewer: Jason S. Reviewer details: Marketing and Advertising, 1-10 employees Published: December 18, 2025 > "Most integrations worked the first time after they were installed." --- ## Ringover Rating: 4.7 out of 5 (884 reviews) Profile: [Ringover](https://www.capterra.com/p/169627/RingOver/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? 100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more... #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive business telephony platform - Effective team collaboration tools Cons: - Occasional performance and speed delays - Connectivity dependent and unstable #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.8 rating - VoIP Connection: 4.7 rating - Call Center Management: 4.7 rating - Call Monitoring: 4.7 rating #### Lowest rated features - SMS Messaging: 4.0 rating - IVR: 1.0 rating - Monitoring: 1.0 rating - Caller ID: 4.6 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 11-50 employees Published: February 24, 2026 > "The user-friendly and intuitive interface makes it easy for our team to get started right away without extensive training." ### Gallery tab Ease of use: 4.8 out of 5 (884 reviews) #### Related review snippet Reviewer: Wouter K. Reviewer details: Media Production, 51-200 employees Published: May 27, 2026 > "We were building a NewsRoom Operating System that gives journalists, editors and newsroom ops a single workspace for every channel they touch in a day: stores, scripts, phone, SMS, fax, email, wire feeds, chat, video huddles and so much more." ### Integrations tab Ringover connects with 42+ software tools. [See all integrations](https://www.capterra.com/p/169627/RingOver/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.6 rating - Zoho CRM: 5.0 rating - HubSpot CRM: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Elliott B. Reviewer details: Staffing and Recruiting, 1-10 employees Published: July 17, 2025 > "Its excellent CRM integration, analytics capabilities, Ai note taker and responsive support make it a clear winner for us." --- ## Talkdesk Rating: 4.5 out of 5 (733 reviews) Profile: [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Talkdesk is an intuitive, cloud-based telephony solution with advanced features, comprehensive reporting and seamless integrations. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Streamlined daily operations - Consistent cloud-based performance Cons: - Frequent connectivity challenges - Unreliable call stability #### Starting price Starting price: $85.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 5.0 rating - Call Monitoring: 5.0 rating - Call Center Management: 4.8 rating - VoIP Connection: 4.8 rating #### Lowest rated features - Call Routing: 4.7 rating - Computer Telephony Integration: 5.0 rating - Reporting/Analytics: 5.0 rating - Automatic Call Distribution: 5.0 rating #### Feature-related review snippet Reviewer: Cheryl Ann C. Reviewer details: Staffing and Recruiting, 5,001-10,000 employees Published: December 14, 2022 > "The interface is so simple, you can learn your way around in a few minutes." ### Gallery tab Ease of use: 4.7 out of 5 (733 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Real Estate, 5,001-10,000 employees Published: April 24, 2026 > "One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team." ### Integrations tab Talkdesk connects with 40+ software tools. [See all integrations](https://www.capterra.com/p/132852/Talkdesk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Zendesk Suite: 4.3 rating - Freshdesk: 4.5 rating - Nimble: 4.4 rating - Keap: 4.1 rating - Intercom: 4.5 rating #### Integrations-related review snippet Reviewer: EULOGIO A. Reviewer details: Real Estate, 51-200 employees Published: September 18, 2020 > "What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce." --- ## Google Voice Rating: 4.5 out of 5 (725 reviews) Profile: [Google Voice](https://www.capterra.com/p/210592/Voice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Voice calling solution that offers voicemail transcription, number assignments, call forwarding, ring groups, and more. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Straightforward setup and operation - Multi-device accessibility and sync Cons: - Inconsistent audio and reliability - Reliance on stable internet #### Starting price Starting price: $10.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Caller ID: 4.6 rating - VoIP Connection: 4.6 rating - Call Center Management: 4.4 rating - Voice Mail: 4.4 rating #### Lowest rated features - VoIP: 4.0 rating #### Feature-related review snippet Reviewer: Lexus P. Reviewer details: Real Estate, Self-employed Published: September 8, 2025 > "It's pretty easy to set uo and has a simple interface" ### Gallery tab Ease of use: 4.6 out of 5 (725 reviews) #### Related review snippet Reviewer: Shea G. Reviewer details: Health, Wellness and Fitness, Self-employed Published: April 21, 2026 > "As a therapist in solo private practice Google Voice provides the option not only for phone calls but also text and sms, should I wish to utilize those options in my practice, for a low monthly fee." ### Integrations tab Google Voice connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/210592/Voice/#integrations) #### Most popular integrations - Gmail: 4.8 rating - Google Meet: 4.9 rating #### Integrations-related review snippet Reviewer: Ryan S. Reviewer details: Farming, Self-employed Published: November 9, 2023 > "It integrates well with my business and I like that it's available on so many platforms (Android, iOS, PC, etc.)" --- ## VoIP.ms Rating: 4.8 out of 5 (698 reviews) Profile: [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) Visible tabs: Overview, Features ### Overview tab #### What is this product about? Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Pros: - Responsive and helpful assistance - Consistently reliable VoIP performance Cons: - Vulnerability to service disruptions - Unreliable and limited SMS functionality #### Starting price Starting price: $1.10 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - VoIP Connection: 4.8 rating - Call Routing: 4.7 rating - Call Recording: 4.8 rating - Computer Telephony Integration: 4.6 rating #### Lowest rated features - Call Transfer: 4.1 rating - Call Monitoring: 4.4 rating - Activity Dashboard: 3.0 rating - Voice Mail: 4.6 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Real Estate, 1-10 employees Published: August 23, 2023 > "The most value I get is the ability to administer the backend fairly easily to manipulate the changes according to business flow." --- ## CallHippo Rating: 4.4 out of 5 (688 reviews) Profile: [CallHippo](https://www.capterra.com/p/159578/CallHippo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Effortless setup and onboarding - Enhanced business professionalism Cons: - Unclear and costly pricing structure - Complicated refund and cancellation process #### Starting price Starting price: $0.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - VoIP Connection: 4.5 rating - Caller ID: 4.7 rating - Call Center Management: 4.5 rating - Call Recording: 4.5 rating #### Lowest rated features - CRM: 4.1 rating - VoIP: 4.4 rating - Call Monitoring: 4.5 rating - Call Transfer: 4.5 rating #### Feature-related review snippet Reviewer: Ankush D. Reviewer details: Research, 51-200 employees Published: October 2, 2024 > "User-Friendly Interface: The platform is intuitive, making it easy for users to navigate and manage calls without a steep learning curve." ### Gallery tab Ease of use: 4.4 out of 5 (688 reviews) #### Related review snippet Reviewer: Sandeep S. Reviewer details: Insurance, 11-50 employees Published: June 25, 2026 > "Features such as call tracking, analytics, call recording, and CRM integrations helped streamline daily operations and improve productivity. While there were a few minor limitations, such as occasional connectivity issues and some advanced features being available only in higher-tier plans, the overall value and functionality of the platform outweighed these drawbacks." ### Integrations tab CallHippo connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/159578/CallHippo/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating - Pipedrive: 3.8 rating #### Integrations-related review snippet Reviewer: Divy P. Reviewer details: Architecture & Planning, 11-50 employees Published: February 13, 2025 > "Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good." --- ## GoTo Connect Rating: 4.5 out of 5 (669 reviews) Profile: [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? GoTo makes IT and business communication easy so its customers can do what matters most. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Responsive and knowledgeable assistance - Intuitive multi-platform user experience Cons: - Inconsistent call handling features - Confusing and slow billing processes #### Starting price Starting price: Not available Free trial: Yes Free demo: No ### Features tab #### Highest rated features - VoIP Connection: 4.4 rating - Call Routing: 4.4 rating - Call Center Management: 4.6 rating - Caller ID: 4.7 rating #### Lowest rated features - Automatic Call Distribution: 4.0 rating - IVR: 3.5 rating - Third-Party Integrations: 4.0 rating - Video Conferencing: 4.5 rating #### Feature-related review snippet Reviewer: Rosalina M. Reviewer details: Insurance, 1-10 employees Published: March 2, 2023 > "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with smoothing out their correspondence processes. While there are a few impediments as far as revealing choices and customization, the reasonable estimating and adaptable settings make it a solid competitor for organizations hoping to further develop their correspondence capacities." ### Gallery tab Ease of use: 4.4 out of 5 (669 reviews) #### Related review snippet Reviewer: LaWanda L. Reviewer details: Health, Wellness and Fitness, 201-500 employees Published: January 29, 2026 > "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available." ### Integrations tab GoTo Connect connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/163604/GoTo-Connect/#integrations) #### Most popular integrations - Slack: 5.0 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.5 rating - Microsoft Teams: 5.0 rating - Zoho CRM: 4.3 rating - Microsoft Azure: 4.6 rating #### Integrations-related review snippet Reviewer: Shanna K. Reviewer details: Legal Services, 11-50 employees Published: March 30, 2021 > "GoToConnect is easy enough to integrate and use that I feel almost anyone can use it. " --- ## NiCE CXone Rating: 4.2 out of 5 (581 reviews) Profile: [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Comprehensive feature-rich platform Cons: - Persistent glitches and crashes - Frequent lag and slowdowns #### Starting price Starting price: $110.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.6 rating - Call Recording: 4.6 rating - VoIP Connection: 4.7 rating - Call Monitoring: 4.5 rating #### Lowest rated features - Reporting/Analytics: 4.2 rating - Call Scripting: 4.0 rating - Predictive Dialer: 4.0 rating - Computer Telephony Integration: 4.6 rating #### Feature-related review snippet Reviewer: Kiyanna H. Reviewer details: Furniture, 501-1,000 employees Published: June 11, 2024 > "There are hardly any issues, and the functionality is simple and easy to navigate." ### Gallery tab Ease of use: 4.2 out of 5 (581 reviews) #### Related review snippet Reviewer: vignesh K. Reviewer details: Outsourcing/Offshoring, 5,001-10,000 employees Published: April 24, 2025 > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently." ### Integrations tab NiCE CXone connects with 32+ software tools. [See all integrations](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#integrations) #### Most popular integrations - Zoom Workplace: 4.6 rating - Microsoft Teams: 5.0 rating - Dynamics 365: 4.4 rating - Bullhorn ATS & CRM: 4.0 rating - LogMeIn Central: 4.5 rating - SAP Customer Experience: 4.3 rating #### Integrations-related review snippet Reviewer: Zak B. Reviewer details: E-Learning, 51-200 employees Published: November 12, 2020 > "This integrates well with our other systems we use and is very user friendly." --- ## Dialpad Rating: 4.2 out of 5 (569 reviews) Profile: [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Dialpad Connect modernizes telephony technology, putting voice, messaging, meetings, and video on any device. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Flexible multi-device calling - Intuitive and simple interface Cons: - Unresponsive customer service - Noticeable call latency issues #### Starting price Starting price: $27.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - VoIP Connection: 4.6 rating - Call Recording: 4.9 rating - Call Routing: 4.6 rating - Call Center Management: 4.5 rating #### Lowest rated features - Automatic Call Distribution: 4.2 rating - Caller ID: 4.4 rating - Voice Mail: 4.4 rating - Call Monitoring: 4.5 rating #### Feature-related review snippet Reviewer: Skyler G. Reviewer details: Construction, 51-200 employees Published: May 22, 2026 > "Dialpad has a simple UI system and is not overly complex." ### Gallery tab Ease of use: 4.3 out of 5 (569 reviews) #### Related review snippet Reviewer: Jennifer R. Reviewer details: E-Learning, 501-1,000 employees Published: May 26, 2026 > "It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform." ### Integrations tab Dialpad connects with 57+ software tools. [See all integrations](https://www.capterra.com/p/190976/Dialpad-Sell/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.9 rating - Google Workspace: 5.0 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 5.0 rating - Zendesk Suite: 4.4 rating - Zapier: 4.5 rating #### Integrations-related review snippet Reviewer: Stephanie V. Reviewer details: Real Estate, 51-200 employees Published: July 12, 2021 > "It's easy to use and integrates well with hubspot" --- ## Twilio Rating: 4.4 out of 5 (506 reviews) Profile: [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Twilio is a cloud communication platform that provides APIs for building voice, messaging, and video capabilities into applications. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Unified multi-channel communication system - Comprehensive programmable communication tools Cons: - Complicated and frustrating account processes - Slow performance and delays #### Starting price Starting price: $0.01 Pricing details: Usage Based Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 4.3 rating - Call Routing: 4.3 rating - Voice Mail: 4.5 rating - VoIP Connection: 4.0 rating #### Lowest rated features - SMS Messaging: 4.0 rating - Call Recording: 4.1 rating - Chat/Messaging: 4.0 rating - Automatic Call Distribution: 4.5 rating #### Feature-related review snippet Reviewer: Roberto B. Reviewer details: Retail, 11-50 employees Published: May 3, 2023 > "The Twilio dashboard is very easy to use thanks to its intuitive interface, and they also offer a wide variety of communication services that adapt to the needs of each user" ### Gallery tab Ease of use: 4.1 out of 5 (506 reviews) #### Related review snippet Reviewer: Bonnie B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: June 26, 2026 > "We do appreciate the ability to send mass texts out to our constituents and the ability to provide what they need quickly." ### Integrations tab Twilio connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#integrations) #### Most popular integrations - Zoho CRM: 5.0 rating - Zendesk Suite: 4.5 rating - Freshdesk: 4.6 rating - Zapier: 4.7 rating - Salesforce Service Cloud: 4.5 rating - SugarCRM: 3.8 rating #### Integrations-related review snippet Reviewer: Shane S. Reviewer details: Information Technology and Services, 1-10 employees Published: June 12, 2025 > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." --- ## Five9 Rating: 4.2 out of 5 (484 reviews) Profile: [Five9](https://www.capterra.com/p/132405/Five9/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Versatile call center platform - Accessible training and onboarding Cons: - Frequent technical problems - Challenging call management functions #### Starting price Starting price: $159.00 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.6 rating - Call Center Management: 4.7 rating - Call Monitoring: 4.7 rating - VoIP Connection: 4.7 rating #### Lowest rated features - Call Transfer: 3.7 rating - Call List Management: 3.0 rating - Auto-Dialer: 4.0 rating - Automatic Call Distribution: 4.4 rating #### Feature-related review snippet Reviewer: Amin R. Reviewer details: Health, Wellness and Fitness, 1,001-5,000 employees Published: August 26, 2025 > "It does the job with efficiency and it's customizable from medium sized orgs to big operations and its fast and intuitive" ### Gallery tab Ease of use: 4.2 out of 5 (484 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Insurance, 10,001+ employees Published: June 8, 2026 > "In my life insurance sales role, I spent a significant portion of my day making outbound calls, and Five9 helped streamline that process through features such as call queues, call recording, reporting, and automated dialing capabilities." ### Integrations tab Five9 connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/132405/Five9/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.1 rating - Microsoft Teams: 4.5 rating - Zoho CRM: 5.0 rating - Zendesk Suite: 4.5 rating - Freshdesk: 4.5 rating - NetSuite: 4.2 rating #### Integrations-related review snippet Reviewer: Kellie W. Reviewer details: Hospital & Health Care, 1,001-5,000 employees Published: August 19, 2025 > "Team Collaboration: Five9 integrates well with Microsoft teams. " --- ## 3CX Rating: 4.4 out of 5 (467 reviews) Profile: [3CX](https://www.capterra.com/p/158704/3CX/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Simple and fast installation process - Unified business communication system Cons: - Frequent software glitches - Unreliable call connectivity #### Starting price Starting price: $350.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - VoIP Connection: 4.6 rating - Call Routing: 4.4 rating - Call Center Management: 4.3 rating - Automatic Call Distribution: 4.5 rating #### Lowest rated features - Caller ID: 4.2 rating - Voice Mail: 4.1 rating - Call Monitoring: 4.0 rating - Interaction Tracking: 3.5 rating #### Feature-related review snippet Reviewer: Roberto S. Reviewer details: Information Technology and Services, 1-10 employees Published: September 16, 2024 > "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface." ### Gallery tab Ease of use: 4.4 out of 5 (467 reviews) #### Related review snippet Reviewer: Rachel T. Reviewer details: Construction, 1-10 employees Published: June 16, 2026 > "I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are at." ### Integrations tab 3CX connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/158704/3CX/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.5 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 4.1 rating - Zoho CRM: 3.7 rating - HubSpot CRM: 4.5 rating - Bitrix24: 4.2 rating #### Integrations-related review snippet Reviewer: Juan M. Reviewer details: Telecommunications, 51-200 employees Published: December 10, 2025 > "Esay of use and great integrations are the things I like the most." --- ## Aircall Rating: 4.2 out of 5 (464 reviews) Profile: [Aircall](https://www.capterra.com/p/184709/Aircall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Aircall is the modern telephony solution designed to integrate with your favorite business tools. Numbers available in 100+ countries. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Extensive CRM and app integrations Cons: - Frequent bugs and technical glitches - Disruptions in call management #### Starting price Starting price: $40.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.6 rating - Call Center Management: 4.5 rating - VoIP Connection: 4.4 rating - Call Monitoring: 4.5 rating #### Lowest rated features - Call Scripting: 3.0 rating - Third-Party Integrations: 3.3 rating - Voice Mail: 4.0 rating - Call Routing: 4.3 rating #### Feature-related review snippet Reviewer: Anthony Q. Reviewer details: Computer Software, 11-50 employees Published: March 11, 2025 > "The Aircall user interface was very simple and pleasing to look at." ### Gallery tab Ease of use: 4.4 out of 5 (464 reviews) #### Related review snippet Reviewer: Louis S. Reviewer details: Real Estate, 51-200 employees Published: May 25, 2026 > "It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model." ### Integrations tab Aircall connects with 96+ software tools. [See all integrations](https://www.capterra.com/p/184709/Aircall/#integrations) #### Most popular integrations - Microsoft Teams: 4.5 rating - BigCommerce: 4.4 rating - Kommo: 4.4 rating - JobAdder: 4.4 rating - Gorgias: 4.6 rating - FLG: 4.9 rating #### Integrations-related review snippet Reviewer: Marvin S. Reviewer details: Computer Software, 11-50 employees Published: April 28, 2026 > "It integrated easily into our existing workflow and allows easy management of call cascading and forwarding." --- ## Convoso Rating: 4.5 out of 5 (395 reviews) Profile: [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Convoso is designed for outbound sales. Customers using Convoso have experienced 300% increase in contact rates and 30% in revenue. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Accessible and user-friendly platform - Intuitive navigation experience Cons: - Unreliable call handling - Frequent technical disruptions #### Starting price Starting price: $90.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Monitoring: 4.8 rating - Computer Telephony Integration: 4.9 rating - Call Recording: 4.5 rating - Call Center Management: 4.5 rating #### Lowest rated features - VoIP Connection: 4.6 rating - Call Scripting: 4.0 rating - Call Tracking: 4.0 rating - Callback Scheduling: 4.0 rating #### Feature-related review snippet Reviewer: Olamide A. Reviewer details: Insurance, 5,001-10,000 employees Published: February 19, 2026 > "the ease of access with user friendly interface makes convoso very efficient for everyday operations." ### Gallery tab Ease of use: 4.6 out of 5 (395 reviews) #### Related review snippet Reviewer: Hector D. Reviewer details: Insurance, 201-500 employees Published: June 19, 2026 > "The auto-dialer keeps our agents consistently connected with prospects, drastically reducing idle time and maximizing the number of contacts we make each day." ### Integrations tab Convoso connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 5.0 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating - Google Maps: 4.7 rating - Velocify: 4.3 rating #### Integrations-related review snippet Reviewer: Anwar G. Reviewer details: Telecommunications, 51-200 employees Published: May 4, 2023 > "My overall experience with Convoso have been amazing, as I've seen the similarities with this program and other programs like ADP that I've used at previous workplace." --- ## Grasshopper Rating: 4.3 out of 5 (360 reviews) Profile: [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Get the perfect phone number for your small business and turn the world into our office with the Grasshopper virtual phone system. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Flexible virtual phone system - Comprehensive feature set Cons: - Inconsistent call handling - Unreliable customer service #### Starting price Starting price: $14.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 3.7 rating - VoIP Connection: 3.7 rating - Call Routing: 3.0 rating - Voice Mail: 3.0 rating #### Lowest rated features - Automatic Call Distribution: 1.0 rating - Chat/Messaging: 1.0 rating - IVR: 1.0 rating - Reporting/Analytics: 1.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (360 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Sports, 1-10 employees Published: March 27, 2026 > "So, we decided to transfer it to QUO, who has a better app, settings, options and also use of AI (instead of voice mail) for handling calls outside business hours." ### Integrations tab Grasshopper connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/175002/Grasshopper/#integrations) #### Most popular integrations - Zapier: 4.7 rating - Google Voice: 5.0 rating #### Integrations-related review snippet Reviewer: Jami L. Reviewer details: Banking, 1-10 employees Published: September 6, 2022 > "Easy to integrate to your cell phone and CRM software." --- ## Textedly Rating: 4.5 out of 5 (351 reviews) Profile: [Textedly](https://www.capterra.com/p/150912/Textedly/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Textedly is an SMS marketing tool that helps businesses boost communication and revenue with automated bulk texting features. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $49.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Interaction Tracking: 5.0 rating - Real-Time Monitoring: 5.0 rating - Chat/Messaging: 4.5 rating - Call Routing: 5.0 rating #### Lowest rated features - Reporting/Analytics: 4.0 rating - SMS Messaging: 5.0 rating ### Gallery tab Ease of use: 4.5 out of 5 (351 reviews) #### Related review snippet Reviewer: Zuen Kay M. Reviewer details: Real Estate, 1-10 employees Published: April 1, 2025 > "Best for: Real estate agents who want an easy-to-use SMS tool for lead follow-ups, open house alerts, and listing promotions." ### Integrations tab Textedly connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/150912/Textedly/#integrations) #### Most popular integrations - Google Docs: 4.7 rating - WordPress: 4.6 rating - Microsoft Teams: 4.5 rating - Zoho CRM: 4.3 rating - ClickUp: 4.6 rating - Google Calendar: 4.8 rating - Calendly: 4.7 rating - Zapier: 5.0 rating - Constant Contact: 4.3 rating --- ## Vonage Business Communications Rating: 4.0 out of 5 (321 reviews) Profile: [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Affordable, Easy and Reliable Phone System - Mobile Integration, Web & Video Conferencing and 40+ business critial features. Learn More #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 3.7 out of 5 - Features: 4.0 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible platform - Versatile business communication tools Cons: - Inconsistent call handling experience - Frequent technical disruptions #### Starting price Starting price: $19.99 Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - VoIP Connection: 3.8 rating - Call Recording: 3.9 rating - Call Center Management: 3.7 rating - Call Routing: 3.8 rating #### Lowest rated features - Chat/Messaging: 3.7 rating - Computer Telephony Integration: 3.9 rating - Automatic Call Distribution: 3.7 rating - Caller ID: 3.6 rating #### Feature-related review snippet Reviewer: Isaac D. Reviewer details: Import and Export, 501-1,000 employees Published: July 16, 2025 > "There are a few areas where the interface could be improved, but in terms of functionality and reliability, it gets the job done well." ### Gallery tab Ease of use: 4.1 out of 5 (321 reviews) #### Related review snippet Reviewer: Olivia B. Reviewer details: Law Practice, 11-50 employees Published: March 5, 2025 > "I like that we are able to call our clients and have the number show up as our business number, while also having the ability to give out a direct line for them to call." ### Integrations tab Vonage Business Communications connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/159047/Vonage-Business/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 5.0 rating - Microsoft Outlook: 4.5 rating - QuickBooks Online Advanced: 4.4 rating - Google Contacts: 4.7 rating - SugarCRM: 3.8 rating - Method CRM: 4.2 rating #### Integrations-related review snippet Reviewer: Ziya B. Reviewer details: Electrical/Electronic Manufacturing, 10,001+ employees Published: April 26, 2023 > "Integration capabilities and the mobile app make it a valuable asset for businesses seeking a comprehensive communication platform." --- ## 8x8 Work Rating: 4.1 out of 5 (309 reviews) Profile: [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? 8x8 Work: All-in-one collaboration hub - phone, video, messaging. Secure, unified communication for all, anytime, anywhere. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 3.7 out of 5 - Features: 4.1 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple operation - Comprehensive communication tools Cons: - Unreliable customer assistance - Frequent software glitches #### Starting price Starting price: $24.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.6 rating - VoIP Connection: 4.6 rating - Caller ID: 4.7 rating - Voice Mail: 4.0 rating #### Lowest rated features - Call Recording: 3.6 rating - Call Center Management: 3.8 rating - Automatic Call Distribution: 3.5 rating - Computer Telephony Integration: 4.3 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Wholesale, 51-200 employees Published: December 17, 2025 > "In my experience the floating mini-view is useful for desktop users and helps when navigating other systems whilst on calls" ### Gallery tab Ease of use: 4.1 out of 5 (309 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Wholesale, 51-200 employees Published: December 17, 2025 > "In my experience the floating mini-view is useful for desktop users and helps when navigating other systems whilst on calls" ### Integrations tab 8x8 Work connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/187525/Virtual-Office/#integrations) #### Most popular integrations - Slack: 4.7 rating - Gmail: 4.8 rating - Microsoft Teams: 3.5 rating - HubSpot CRM: 4.5 rating - Google Calendar: 4.8 rating - Zendesk Suite: 4.4 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Telecommunications, 11-50 employees Published: December 20, 2022 > "I like how easy it is to use daily... it is very user friendly in most days and it was not hard to integrate with CRMs." --- ## Kixie PowerCall Rating: 4.6 out of 5 (295 reviews) Profile: [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.8 rating - VoIP Connection: 4.7 rating - Call Center Management: 5.0 rating - Call Routing: 4.8 rating #### Lowest rated features - Caller ID: 4.5 rating - Call Monitoring: 4.8 rating - Computer Telephony Integration: 5.0 rating - Automatic Call Distribution: 5.0 rating #### Feature-related review snippet Reviewer: James H. W. Reviewer details: Information Technology and Services, 201-500 employees Published: August 24, 2020 > "User friendly and intuitive, little training required, easily compatible with CRM systems, ability to listen to others calls for training purposes, easy to set up call flows, transfer between departments, and set up 3 way calls, also offers easy to use texting feature." ### Gallery tab Ease of use: 4.7 out of 5 (295 reviews) #### Related review snippet Reviewer: Jordan V. Reviewer details: Insurance, 10,001+ employees Published: May 18, 2026 > "I also like that it automatically changes the number every time you make an outgoing call to prospects with ConnectionBoost." ### Integrations tab Kixie PowerCall connects with 33+ software tools. [See all integrations](https://www.capterra.com/p/135636/Kixie-PowerCall/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 5.0 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 5.0 rating - Pipedrive: 4.5 rating #### Integrations-related review snippet Reviewer: Hayley W. Reviewer details: Real Estate, 11-50 employees Published: August 25, 2022 > "One of the great things about Kixie is that it integrated so easily with Pipedrive and we were able to set up of deal stages in Kixie to match what we already had established in PD." --- Page 1 of 8 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (339) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Auto-Dialer Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Call Transfer Caller ID Computer Telephony Integration Generative AI IVR Multi-Channel Communication Reporting/Analytics Voice Mail VoIP Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [VoIP Software](https://www.capterra.com/voip-software/)[Call Accounting Software](https://www.capterra.com/call-accounting-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[IVR Software](https://www.capterra.com/ivr-software/)[Telecom Expense Management Software](https://www.capterra.com/telecom-expense-management-software/) Table of Contents - [The benefits of telephony software](#the-benefits-of-telephony-software) - [Typical features of telephony software](#typical-features-of-telephony-software) - [The cost of telephony software](#the-cost-of-telephony-software) - [Considerations when purchasing telephony software](#considerations-when-purchasing-telephony-software) - [Relevant telephony software trends](#relevant-telephony-software-trends) ## The benefits of telephony software - **Reduced call cost:** Traditional phone lines allow only one call at a time and charges on a per minute basis. VoIP systems, on the other hand, allow users to make multiple calls at any given time using the same internet bandwidth and connection. All they have to pay is their monthly broadband bill which brings the individual call cost to a fraction of the cost of a traditional phone call. - **All-inclusive service package:** Phone carriers make users pay extra for subscribing to additional services like call forwarding, video conferencing, national and international roaming, and group calling. But with telephony systems, users don't have to make any special requests to their service provider to activate such features, as they are already included in their package. In addition, telephony software can also be used to perform various other operations like transferring digital files, recording, and storing call data securely. - **Freedom of scalability:** Unlike traditional phone systems, which are difficult to scale as the business grows, telephony systems offer more flexibility and scalability in terms of adding new network lines and expanding network bandwidth, all while remaining cost effective. In the same way, you can also reduce the number of lines if you are planning on downsizing. Most of the software available in the market allows you to pay for what you use, making them economical and effective for businesses of all sizes. - **Mobility:** Mean opinion software (MOS) telephony systems offer either web-based portals or mobile accessibility that gives you the freedom to run your business from anywhere, at any time. Users need to log in to their account to start making and receiving phone calls from any internet enabled device. Unlike traditional phones, telephony solutions are not restricted by the network coverage of their service provider. Users don't even have to pay extra for national and international roaming. * * * ## Typical features of telephony software - **Call center management:** Manage call center operations such as call distribution, call answering, setting up the interactive voice response (IVR), and more. - **Voice and data integration:** Integrate voice and data into a single data packet to transfer between two parties over the internet. - **Inbound reporting:** Report key metrics of an inbound call center, such as the number of calls received and answered, call conversion rate, agent performance, etc. - **VoIP:** This is a service that allows businesses to make calls via any internet enabled system. - **Call monitoring:** Barge into and monitor calls taken by agents and new employees for training, performance monitoring, and quality inspection. * * * ## The cost of telephony software Most products in the market are priced on a “per user, per month” basis along with additional call charges and can be divided into three pricing tiers based on their starting price. **Price ranges\*:** - $0 - $16 - $16 - $60 - $60+ _\*The pricing included is for the entry-level/lowest priced offering that was found on vendor websites on September 9, 2019. These ranges correspond to 25th, 75th, and 100th percentile of the pricing information gathered from the vendor websites of sample products._ The above list summarizes pricing for the base plans of most products. An enterprise or premium product, which is priced higher, may include some additional features such as a power dialer, dedicated account manager, service level agreement (SLA) monitoring, and third-party integration. * * * ## Considerations when purchasing telephony software - **Ensure security and reliability of the solution:** Security is a crucial factor while shortlisting telephony software, since the software and its associated infrastructure will be handling your business communications end-to-end. So make sure the software you choose is capable of encrypting all of your messages. It is also a good idea to have additional security measures such as multi-factor authentication, single sign-on, user action monitoring, and role-based access and permissions. - **Look for what existing customers are saying:** When it comes to buying a telephony software, reviews from existing customers can be of great help to evaluate the call quality and the level of service offered by the service providers. Look for popular names on various software reviews and rating websites such as [Capterra](https://www.capterra.com/telephony-software/) to read about the software and their reviews before making up your mind. - **Validate training and support offered by the vendor:** Once you have shortlisted vendors, check to see what kind of support options are included in the software package, and note how easy it is to get ahold of the vendor’s support team. Determine what kind of support the vendor offers during implementation as well as post installation. Validate support in terms of onboarding videos, training manuals, support videos, and a troubleshooting knowledge base to determine how comprehensive the vendor’s support system is. * * * ## Relevant telephony software trends - **Global business phone system market is expected to grow:** Business telephony systems have come a long way, from using landline phones for making calls to using the internet for calling. According to [Future Market Insights](https://financesonline.com/business-phone-systems-statistics-analysis-of-trends-data-and-market-share/#general), the number of corporate VoIP subscribers worldwide is projected to reach 204.8 billion in 2020. This will drive the business telephony software market share to grow from $3 billion in 2015 to $140 billion in 2021. - [**Artificial intelligence (AI) chatbots**](https://www.capterra.com/resources/top-5-small-business-tech-trends/) **will drive customer interactions in future:** [Servion Global Solutions](https://aibusiness.com/ai-will-power-95-of-customer-interactions-by-2025/) has predicted that 95% of all customer interactions, be it text or call, will be powered by AI-enabled chatbots by 2025. Even [Gartner](https://www.gartner.com/en/newsroom/press-releases/2018-02-19-gartner-says-25-percent-of-customer-service-operations-will-use-virtual-customer-assistants-by-2020) predicted that 85% of customers will first have some sort of interaction with a bot by 2020 before actually speaking to a human being. AI can help call centers in many ways including language translation, recognizing speech patterns and agent skills to route calls to suitable reps, analyzing customer history to deliver better customer service, and more. It is expected that telephony software developers will start adding AI and bot capabilities to their existing telephony software.  * * * **Sources** Products evaluated for the pricing calculation were taken from [Capterra’s category page](https://www.capterra.com/telephony-software/). The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in [Capterra’s directory](https://www.capterra.com/telephony-software/) that offer them. The following sources were used for this document: 1\. [Top 5 Tech Trends for Small Business, Capterra](https://www.capterra.com/resources/top-5-small-business-tech-trends/)  (Date accessed: Sept 09, 2019) 2\. [Gartner Says 25% of Customer Service Operations Will Use Virtual Customer Assistants by 2020](https://www.gartner.com/en/newsroom/press-releases/2018-02-19-gartner-says-25-percent-of-customer-service-operations-will-use-virtual-customer-assistants-by-2020) (Date accessed: Sept 09, 2019) 3\. [Servion Global Solutions has predicted that by 2025, 95% of customer interactions will be powered by AI](https://aibusiness.com/ai-will-power-95-of-customer-interactions-by-2025/) (Date accessed: Sept 09, 2019) 4\. [30+ Key Business Phone Systems Statistics: 2019 Analysis of Trends, Data and Market Share](https://financesonline.com/business-phone-systems-statistics-analysis-of-trends-data-and-market-share/#general) (Date accessed: Sept 09, 2019)