NICE inContact Telephony Software vs Galaxy+

Starting Price

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Best For

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

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Ideal number of Users

10 - 1000+

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Rating


4.1 / 5
(263)
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Ease of Use


4.1 / 5


  • "The user interface is laid out well and is user friendly. Amazing customization possabilities."

  • "Ease of use, fully engage customers, customer service, communication from company is great."



Customer Support


3.8 / 5


  • "Bad UI, slow customer service, difficult reporting, limited integrations."

  • "Best support staff in the industry. Our Technical Account Manager Rep is one of the best in the business."



Features & Functionality


4 / 5


  • "I like how clean and modern it looks. All of the buttons are very clean and easy to navigate."

  • "Been a great solution for us. With the in house development, we can make changes quickly."



Value for Money


3.8 / 5


  • "In the year we have had them, there have been at least three times we suffered a complete outage. We obtain a large portion of our revenue from customer calls and thus the outages had a major impact."

  • "Quality call recording options (useful for escalations or PIP). Cost effective due to the entire company using the platform (may be expensive for smaller teams)."



Product Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Predictive Dialer
  • Reporting/Analytics
  • Telemarketing Management
  • VoIP
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Predictive Dialer
  • Reporting/Analytics
  • Telemarketing Management
  • VoIP

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
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Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
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NICE inContact Telephony Software vs Galaxy+

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Galaxy+ vs NICE inContact CXone