Exotel vs Vonage Business

Starting Price

$145.00

$19.99/month/user

Best For

Business telephony solution for all enterprises which helps with voice-over calls, contextual SMSs, user verification, phone number masking and more.

SMB to Enterprise

Ideal number of Users

2 - 1000+

1 - 1000+

Rating


4.3 / 5
(54)
Read All Reviews

4.1 / 5
(205)
Read All Reviews

Ease of Use


4.2 / 5


  • "UI is most user friendly and the applets just works flawlessly."

  • "Also the easy to use panel is great. There is alot of convenience using the system."


4.2 / 5


  • "I like that Vonage is very user friendly, easy to install and update. Having the ability to send SMS,text message is a great feature."

  • "Will recommend this for business, as it is cost effective and very easy to use and install."

Customer Support


4.2 / 5



3.8 / 5


  • "Vonage is a frustrating company with disgusting customer service. It's highly recommended you do you homework and choose a competitor."

  • "Customer service was very friendly and helpful with my questions. The equipment seems good too and at least the same or less cost than phone equipment with other services."

Features & Functionality


4.1 / 5


  • "It has been great so far. Product is bug free and support is super quick and easy to access."

  • "We liked how easy it was to setup the whole process. We felt that the UI & UX was amongst the best in the cloud telephony space."


4.1 / 5


  • "Their system is VERY user friendly and intuitive, once you get the hang of it. Everything is clean, the design is sleek, and the customer service is great."

  • "I have only recently used Vonage to help to transfer our phone system from office to work from home and it was very easy to set up and very quick."

Value for Money


4.2 / 5



3.9 / 5


  • "Their customer support team is really terrible to it's customers. They are rude when the customer does not understand the price quotes and they say it's either you pay that or no service(s)."

  • "It is just friendly and very cost effective with all of the needs of a business phone line."

Product Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Predictive Dialer
  • Reporting/Analytics
  • Telemarketing Management
  • VoIP
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Predictive Dialer
  • Reporting/Analytics
  • Telemarketing Management
  • VoIP

Screenshots

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View 2 screenshots 96849 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • close Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Exotel vs Vonage Business

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Vonage Business vs Exotel