Grasshopper vs Exotel

Starting Price

$26.00/month

$145.00

Best For

Built for small businesses, the Grasshopper virtual phone system meets the needs of the self employed business owner and small businesses effectively.

Business telephony solution for all enterprises which helps with voice-over calls, contextual SMSs, user verification, phone number masking and more.

Rating


4.5 / 5
(269)
Read All Reviews

4.4 / 5
(51)
Read All Reviews

Ideal number of Users

1 - 49

2 - 1000+

Ease of Use


4.5 / 5


  • "Love that I can make any calls for my business through my personal cellphone. It is easy to use and affordable."

  • "Ease of use is pretty important here as companies want to set this up out of the box and get it going."


4.3 / 5


  • "The software is easy to use and with loaded functionality."

  • "Ease of use and Easy follow up on all calls received, Never miss a single call."

Customer Support


4.6 / 5


  • "Overall it is a good service, and the customer service reps are friendly and helpful."

  • "Affordable pricing, Easy to use dashboard, Unlimited Extensions, Amazing Customer Support, Receiving Faxes in your Email."


4.2 / 5


Features & Functionality


4.4 / 5


  • "Love the simplicity of the system and the ability to scale if needed to."

  • "I also like the voicemail system simplicity as well as the ability to add your own music to the hold music."


4.1 / 5


  • "Quick and easy method to contact customers and keeping a record. It also helps in managing call routing and IVR."

  • "Ease of use - I can delegate anyone from my team to make changes through Exotel pannel and not much of a training is required."

Value for Money


4.6 / 5


  • "The ease of use, for the price the value is awesome. We have been using for 2 years now and would not switch."

  • "Having unlimited phone lines for this price is good value. I like being able to manage some features through my phone."


4.2 / 5


Product Features

  • close Auto Dialer
  • close Call Center Management
  • close Call Monitoring
  • close Contact Management
  • check IVR / Voice Recognition
  • close Predictive Dialer
  • check Reporting/Analytics
  • close Telemarketing Management
  • check VoIP
  • close Auto Dialer
  • check Call Center Management
  • check Call Monitoring
  • close Contact Management
  • check IVR / Voice Recognition
  • close Predictive Dialer
  • check Reporting/Analytics
  • close Telemarketing Management
  • check VoIP

Screenshots

View 5 screenshots 129746 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • close Documentation

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Grasshopper vs Exotel

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