RingCentral Office vs PhoneBurner

Starting Price

$19.99/month/user

$149.00/month/user

Best For

Company of any size. 2-1000+ employees.

Sales professionals and SMB customers and teams who use the telephone as a sales tool, and want to simplify contact management, follow-up, and sales workflow.

Rating


4.2 / 5
(718)
Read All Reviews

4.8 / 5
(118)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.2 / 5


  • "RingCentral is easy to use. Works great as a phone, although clarity and connection to data/Wifi can sometimes be less than perfect."

  • "It is very easy to use and is a great tool to be in contact with our clients and caregivers. I love using the texting feature on the computer."


4.8 / 5


  • "We as a start up company chose Phone Burner, because of it's ease of use and ability to help expedite the business development process."

  • "Good customer support when needed very user friendly."

Customer Support


4 / 5


  • "I like all the the things you are able to do with ring central. The app can be efficient and the customer service is great."

  • "Customer service was actually pretty good. The system was reliable."


4.8 / 5


  • "Very pleased with the service and have had amazing customer service and assistance with every part of the implementation."

  • "Very customizable software and always ready to help customer service especially few members who are always very helpful."

Features & Functionality


4.3 / 5


  • "Their support is excellent and whatever very minor issues that have come up were quickly resolved via online chatting."

  • "Very good and easy to use user interfaces. Tech support is always available and willing to help."


4.6 / 5


  • "I especially love the ability to forward all returning calls to by cell phone - the detailed and simple to use follow up calendar + notifications - and the customizable dialer interface."

  • "Ease of use and the ability to quickly move from contact to contact."

Value for Money


4.1 / 5


  • "With the affordable price, excellent customer service, powerful customization, there is no reason not to use them."

  • "I have good experience considering how cost effective the solution is."


4.6 / 5


  • "This is a great product for functionality, service, price, ease of use, transparency, and consistency Phone Burner is in a league of its own."

  • "Their business practice is true SUBSCRIPTION -- Sign-up monthly, continue month-to-month."

Product Features

  • check Auto Dialer
  • check Call Center Management
  • check Call Monitoring
  • check Contact Management
  • check IVR / Voice Recognition
  • check Predictive Dialer
  • check Reporting/Analytics
  • check Telemarketing Management
  • check VoIP
  • check Auto Dialer
  • check Call Center Management
  • check Call Monitoring
  • check Contact Management
  • close IVR / Voice Recognition
  • close Predictive Dialer
  • close Reporting/Analytics
  • check Telemarketing Management
  • check VoIP

Screenshots

View 4 screenshots 55154 thumb
View 5 screenshots 164421 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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RingCentral Office vs PhoneBurner

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