PhoneBurner vs ShoreTel VoIP Phone System

Starting Price

$149.00/month/user

Not provided by vendor

Best For

Sales professionals and SMB customers and teams who use the telephone as a sales tool, and want to simplify contact management, follow-up, and sales workflow.

Cloud-based and on-premise business phone system which assists small to large organizations with call routing & transfer, contact cards and device management.

Ideal number of Users

1 - 1000+

10 - 999

Rating


4.8 / 5
(122)
Read All Reviews

4.2 / 5
(208)
Read All Reviews

Ease of Use


4.8 / 5


  • "Not to mention the program itself is SUPER EASY to use."

  • "Easy to use, reliable and with a lot of features."


4.2 / 5


  • "I like the ease of use and it connects instantly. I like how it gives us options to break, without having to log out and the timer helps me know how long i have been on my break or lunch break."

  • "Great solution for dispersed call centers with complex organization. Enables us to manage the entire call process, but did not communicate well with our other data strategies."

Customer Support


4.8 / 5


  • "We love that the software is constantly evolving for the better, and that the technical support is always responsive and willing to help."

  • "Feature-rich, excellent customer support, flexible. Great for increasing agent productivity and driving competition within your sales team."


4 / 5


  • "I like the variety of features, the ease of use, and the ShoreTel community, which is incredibly supportive and dedicated."

  • "They have great service availability and monitoring. The customer support line is superb."

Features & Functionality


4.6 / 5


  • "Easy to add my own folder to keep my sales reps so I can contact them quickly when congratulations are due the team and/or encouragement is appropriate."

  • "Creating efficiencies by creating lists that have common reasons to reach out, and then blitzing through the list is a great way to stay in touch with a lot of people quickly."


4.2 / 5


  • "The ease of access is great; forwarding to a mobile phone, the app access and ease of remote access fluidity."

  • "I like how you have a GUI interface for dialing, answering, seeing call logs etc. It is much nicer to navigate vs having to do that on the phone itself."

Value for Money


4.6 / 5


  • "Phoneburner blows everything out of the water for the price and simplicity. M excited for new features to come - it's been essential to my first 4 months of growth."

  • "The software is not simply another tech product but, cost effective without sacrificing the quality of the product."


3.9 / 5


  • "The mobility app (application on smartphone) is antiquated and constantly dropping. Price is extremely high compared to the poor quality of service received."

  • "Functional phones, can be a good budget option."

Product Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Predictive Dialer
  • Reporting/Analytics
  • Telemarketing Management
  • VoIP
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Predictive Dialer
  • Reporting/Analytics
  • Telemarketing Management
  • VoIP

Screenshots

View 5 screenshots 164421 thumb
View 2 screenshots 176496 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • close Live Online
  • close Webinars
  • check Documentation

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PhoneBurner vs ShoreTel VoIP Phone System

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ShoreTel VoIP Phone System vs PhoneBurner