RingCentral Office vs NICE inContact Telephony Software

Starting Price

$19.99/month/user

Not provided by vendor

Best For

Company of any size. 2-1000+ employees.

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Rating


4.2 / 5
(718)
Read All Reviews

4 / 5
(224)
Read All Reviews

Ideal number of Users

2 - 1000+

10 - 1000+

Ease of Use


4.2 / 5


  • "RingCentral is easy to use. Works great as a phone, although clarity and connection to data/Wifi can sometimes be less than perfect."

  • "It is very easy to use and is a great tool to be in contact with our clients and caregivers. I love using the texting feature on the computer."


4.1 / 5


  • "I like the ease of use for our front line who uses the product. As a manager I like how easy it is to change skill sets."

  • "The user interface is laid out well and is user friendly. Amazing customization possabilities."

Customer Support


4 / 5


  • "I like all the the things you are able to do with ring central. The app can be efficient and the customer service is great."

  • "Customer service was actually pretty good. The system was reliable."


3.8 / 5


  • "I think it is a good product, that has great functionality, but that their support team leaves a lot to be desired."

  • "InContact provides an extremely great platform which is perfect for service desks that have unique needs."

Features & Functionality


4.3 / 5


  • "Their support is excellent and whatever very minor issues that have come up were quickly resolved via online chatting."

  • "Very good and easy to use user interfaces. Tech support is always available and willing to help."


4 / 5


  • "I like how clean and modern it looks. All of the buttons are very clean and easy to navigate."

  • "Easy of use, helpful tech support, GREAT professional service support when needing to make changes very quickly."

Value for Money


4.1 / 5


  • "With the affordable price, excellent customer service, powerful customization, there is no reason not to use them."

  • "I have good experience considering how cost effective the solution is."


3.8 / 5


  • "Ability to eliminate up to 10 other contact center platforms when fully leveraged reducing cost to manage by up to 50."

  • "Less on-site equipment a real value for the money. All software updates are included with the monthly fee's."

Product Features

  • check Auto Dialer
  • check Call Center Management
  • check Call Monitoring
  • check Contact Management
  • check IVR / Voice Recognition
  • check Predictive Dialer
  • check Reporting/Analytics
  • check Telemarketing Management
  • check VoIP
  • check Auto Dialer
  • check Call Center Management
  • check Call Monitoring
  • check Contact Management
  • check IVR / Voice Recognition
  • check Predictive Dialer
  • check Reporting/Analytics
  • check Telemarketing Management
  • check VoIP

Screenshots

View 4 screenshots 55154 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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RingCentral Office vs NICE inContact Telephony Software

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