NICE inContact Telephony Software vs Sideline

Starting Price

Not provided by vendor

$99.00/year/user

Best For

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Sideline is the go-to phone solution for small businesses, entrepreneurs, freelancers, or anyone who needs a 2nd phone number. You can have a separate work number without a separate work phone.

Rating


4 / 5
(161)
Read All Reviews

3.5 / 5
(42)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4 / 5

4 / 5

Customer Support


4 / 5

3.5 / 5

Features & Functionality


4 / 5

3.5 / 5

Value for Money


4 / 5

3.5 / 5

Product Features

  • check Auto Dialer
  • check Call Center Management
  • check Call Monitoring
  • check Contact Management
  • check IVR / Voice Recognition
  • check Predictive Dialer
  • check Reporting/Analytics
  • check Telemarketing Management
  • check VoIP
  • close Auto Dialer
  • check Call Center Management
  • check Call Monitoring
  • check Contact Management
  • close IVR / Voice Recognition
  • close Predictive Dialer
  • close Reporting/Analytics
  • check Telemarketing Management
  • check VoIP

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • close Documentation

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NICE inContact Telephony Software vs Sideline

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