ShoreTel VoIP Phone System vs Toll Free Number Management

Starting Price

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Best For

Cloud-based and on-premise business phone system which assists small to large organizations with call routing & transfer, contact cards and device management.

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Rating


4.3 / 5
(207)
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(0)

Ideal number of Users

10 - 999

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Ease of Use


4.2 / 5


  • "My experience with ShoreTel Sky has been fantastic so far. Their system and the phones are very easy to use."

  • "The thing I like most about the software is how user friendly it is."



Customer Support


4 / 5


  • "The customer service is best in class, dependability, innovation."

  • "Their support team was very helpful in creating our call queue and entire phone tree when we first signed on."



Features & Functionality


4.2 / 5


  • "Great support , very intuitive and easy to use Low bandwidth requirements Reliable quality High quality hardware."

  • "I like being able to see who is currently on the phone; this helps me direct calls quickly for parts and service."



Value for Money


3.9 / 5


  • "I think they should look at all call center options in order to evaluate the best most cost effective product for their business needs."

  • "Make sure you're well-informed before you purchase any systems. Money is not always a deciding factor when it comes to service."



Product Features

  • close Auto Dialer
  • check Call Center Management
  • close Call Monitoring
  • check Contact Management
  • close IVR / Voice Recognition
  • close Predictive Dialer
  • check Reporting/Analytics
  • close Telemarketing Management
  • check VoIP
  • close Auto Dialer
  • check Call Center Management
  • check Call Monitoring
  • close Contact Management
  • close IVR / Voice Recognition
  • close Predictive Dialer
  • check Reporting/Analytics
  • close Telemarketing Management
  • check VoIP

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
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Training

  • check In Person
  • close Live Online
  • close Webinars
  • check Documentation
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ShoreTel VoIP Phone System vs Toll Free Number Management

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