ShoreTel VoIP Phone System vs Virtual Office

Starting Price

Not provided by vendor

$12.00/month/user

Best For

Cloud-based and on-premise business phone system which assists small to large organizations with call routing & transfer, contact cards and device management.

Collections Education Government Healthcare High Tech Insurance Legal Manufacturing Outsourcing Recruitment Retail Transportation

Rating


4.3 / 5
(206)
Read All Reviews

3.9 / 5
(169)
Read All Reviews

Ideal number of Users

10 - 999

2 - 1000+

Ease of Use


4.2 / 5


  • "My experience with ShoreTel Sky has been fantastic so far. Their system and the phones are very easy to use."

  • "The thing I like most about the software is how user friendly it is."


3.9 / 5


  • "This product is user friendly. I was able to start using it successfully with little training."

  • "Ease of use is my favorite thing about this software."

Customer Support


4 / 5


  • "The customer service is best in class, dependability, innovation."

  • "Their support team was very helpful in creating our call queue and entire phone tree when we first signed on."


3.7 / 5


  • "Also, their excellent customer support is excellent."

  • "Customer service is off-shore and usually takes a day or two to solve the issue."

Features & Functionality


4.2 / 5


  • "Great support , very intuitive and easy to use Low bandwidth requirements Reliable quality High quality hardware."

  • "I like being able to see who is currently on the phone; this helps me direct calls quickly for parts and service."


4 / 5


  • "I like that it is virtual and does not require a physical phone, I also like that it works with any of the browsers I choose to use."

  • "Everything is laid out in front of me and very intuitive to figure out. Fax, call, listen to VM's and organizing things is nice."

Value for Money


3.9 / 5


  • "I think they should look at all call center options in order to evaluate the best most cost effective product for their business needs."

  • "Make sure you're well-informed before you purchase any systems. Money is not always a deciding factor when it comes to service."


3.8 / 5


  • "Get this system for cost savings, great staff, and ability to use and modify for your needs."

  • "The quote I received was very good, I was going to save my money per month to transfer my 2 lines with similar features."

Product Features

  • close Auto Dialer
  • check Call Center Management
  • close Call Monitoring
  • check Contact Management
  • close IVR / Voice Recognition
  • close Predictive Dialer
  • check Reporting/Analytics
  • close Telemarketing Management
  • check VoIP
  • check Auto Dialer
  • check Call Center Management
  • check Call Monitoring
  • check Contact Management
  • check IVR / Voice Recognition
  • check Predictive Dialer
  • check Reporting/Analytics
  • check Telemarketing Management
  • check VoIP

Screenshots

View 2 screenshots 176496 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • close Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ShoreTel VoIP Phone System vs Virtual Office

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