Aircall vs GoToConnect Powered by Jive

Starting Price

$30.00/month/user

$29.95/month/user

Best For

SMBs using the phone to conduct business (sales or support) on a daily basis

For businesses of all sizes with communication and collaboration needs.

Ideal number of Users

10 - 499

1 - 1000+

Rating


4.2 / 5
(155)
Read All Reviews

4.5 / 5
(416)
Read All Reviews

Ease of Use


4.4 / 5


  • "I feel like Aircall is great for people who only need a phone system. The interface is pretty straightforward and easy to use, and you can track analytics too."

  • "It's easy to use and makes keeping track of things much more efficient. Really appreciate how exported reports include a link to individual recordings in the last column."


4.5 / 5


  • "It's easy to use and we love the work from home ability. It's nice to have an app on personal phones and the texting option is a great bonus for a lot of our clients."

  • "There is an app that is super helpful especially for people working from home. The online system is very intuitive."

Customer Support


4.3 / 5


  • "We had a great experience with the mac os app. The customer service is great, they answer to the phone quicly and help us when needed."

  • "We have been not granted with great infrastructure to set up a group of customer service associates at our office but with the help of aircall, we set up remote agents from almost every continents."


4.6 / 5


  • "We are very happy with our change over to Jive. The on-boarding support team was very good too."

  • "Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless."

Features & Functionality


3.9 / 5


  • "I love that Aircall integrates with our CRM, and Support software making call logging fairly seamless. Setup for users is simple, and updating customizations for audio recordings is easy."

  • "The built in note taking option that can be made into an Intercom conversation is super helpful. Also, the internet browser add-on makes clicking on phone numbers to call a breeze."


4.5 / 5


  • "Excellent adaptability, and options to setup call recording for quality feedback and call queuing to allow for a much better experience for our clients."

  • "I love that its simple and clean interface. I love that I can use it to call Worldwide."

Value for Money


4 / 5


  • "It is a very good bargain for the money and I highly recommend it to everyone who need this kind of service."

  • "For the quality and simplicity I get I think the price is very competitive."


4.5 / 5


  • "I am very happy with the reliability, clarity and customer service. The price is great as well."

  • "I like the software due to the price and the services it does offer. The products are great and the admin dashboard is great also."

Product Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Predictive Dialer
  • Reporting/Analytics
  • Telemarketing Management
  • VoIP
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Predictive Dialer
  • Reporting/Analytics
  • Telemarketing Management
  • VoIP

Screenshots

View 4 screenshots 212700 thumb
View 5 screenshots 217143 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Aircall vs GoToConnect Powered by Jive

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GoToConnect Powered by Jive vs Aircall