Dialpad vs Exotel

Starting Price

$15.00/month/user

$145.00

Best For

Companies that are looking for a secure and reliable cloud-based business phone system.

Business telephony solution for all enterprises which helps with voice-over calls, contextual SMSs, user verification, phone number masking and more.

Rating


4.3 / 5
(281)
Read All Reviews

4.4 / 5
(51)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.5 / 5


  • "It's great, love how you can monitor how many calls were made and time spent on the phone. Easy to use, Clear line most of the time."

  • "The soft phone was easy to use and the experience was great on a Chromebook."


4.3 / 5


  • "The software is easy to use and with loaded functionality."

  • "Ease of use and Easy follow up on all calls received, Never miss a single call."

Customer Support


4.2 / 5


  • "Feature rich, great customer service that is responsive."

  • "Ease of use, adaptability, great customer service."


4.2 / 5


Features & Functionality


4.2 / 5


  • "It has got features of call recording, conference calling etc., which is quite good. Also it is affordable and reliable."

  • "The interface on all devices including web is really nice. The inclusion of Uber Conference is also very welcome."


4.1 / 5


  • "Quick and easy method to contact customers and keeping a record. It also helps in managing call routing and IVR."

  • "Ease of use - I can delegate anyone from my team to make changes through Exotel pannel and not much of a training is required."

Value for Money


4.3 / 5


  • "The reliability is great, ease of use is ok, functionality for the price is low."

  • "The features are amazing. We saved money by going this route rather than the traditional phone system offered by our local phone company."


4.2 / 5


Product Features

  • close Auto Dialer
  • check Call Center Management
  • check Call Monitoring
  • check Contact Management
  • check IVR / Voice Recognition
  • check Predictive Dialer
  • check Reporting/Analytics
  • close Telemarketing Management
  • check VoIP
  • close Auto Dialer
  • check Call Center Management
  • check Call Monitoring
  • close Contact Management
  • check IVR / Voice Recognition
  • close Predictive Dialer
  • check Reporting/Analytics
  • close Telemarketing Management
  • check VoIP

Screenshots

View 4 screenshots 176718 thumb
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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • close Documentation

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Dialpad vs Exotel

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