GoToConnect Powered by Jive vs Bria

Starting Price

$29.95/month/user

$2.95/month/user

Best For

For businesses of all sizes with communication and collaboration needs.

Team collaboration for SMB's. Call Center Agents for help desks. Unified communications for enterprises. Bria serves businesses by helping them make the most out of their IP-telephony set-ups.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.5 / 5
(416)
Read All Reviews

4.3 / 5
(74)
Read All Reviews

Ease of Use


4.5 / 5


  • "It's easy to use and we love the work from home ability. It's nice to have an app on personal phones and the texting option is a great bonus for a lot of our clients."

  • "There is an app that is super helpful especially for people working from home. The online system is very intuitive."


4.1 / 5


  • "Simply Great HVAC Service in Clermont, Florida. The reason we like it so much is because of it's ease of use and the ability to warm transfer our callers."

  • "I use this for phone calls from customers and it's very easy to use with a lot of features and options."

Customer Support


4.6 / 5


  • "We are very happy with our change over to Jive. The on-boarding support team was very good too."

  • "Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless."


3.7 / 5


Features & Functionality


4.5 / 5


  • "Excellent adaptability, and options to setup call recording for quality feedback and call queuing to allow for a much better experience for our clients."

  • "I love that its simple and clean interface. I love that I can use it to call Worldwide."


4.1 / 5


  • "It was better than being tied to a physical phone, but only when it was working. The best thing I can say is the tool has a built-in "send report to technical support" button."

  • "As regards the utility in Windows, it is excellent ... only that there is no for Linux and IOS, Android Etc."

Value for Money


4.5 / 5


  • "I am very happy with the reliability, clarity and customer service. The price is great as well."

  • "I like the software due to the price and the services it does offer. The products are great and the admin dashboard is great also."


4.1 / 5


  • "The Bria software is a functional and reliable SIP solution with robust features. I appreciate the per station licensing, it works well in my environment where we have a bit of fluidity in seating."

  • "I would say that our experience with Bria was excellent, except purchasing non-compatible headsets ate into my budget - Not Happy."

Product Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Predictive Dialer
  • Reporting/Analytics
  • Telemarketing Management
  • VoIP
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Predictive Dialer
  • Reporting/Analytics
  • Telemarketing Management
  • VoIP

Screenshots

View 5 screenshots 217143 thumb
View 5 screenshots 216764 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • close Webinars
  • check Documentation

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GoToConnect Powered by Jive vs Bria

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