GoToConnect Powered by Jive vs Talkdesk

Starting Price

$29.95/month/user

Not provided by vendor

Best For

For businesses of all sizes with communication and collaboration needs.

Our target market is customer-centric companies of all sizes looking to improve customer experiences through more personalized, data-driven customer interactions.

Ideal number of Users

1 - 1000+

10 - 1000+

Rating


4.5 / 5
(416)
Read All Reviews

4.6 / 5
(564)
Read All Reviews

Ease of Use


4.5 / 5


  • "It's easy to use and we love the work from home ability. It's nice to have an app on personal phones and the texting option is a great bonus for a lot of our clients."

  • "There is an app that is super helpful especially for people working from home. The online system is very intuitive."


4.7 / 5


  • "The stats and ratings allow for our team to gain insights on how to better our service to our customers. The user friendliness allow for ease of use and to be effective when making or receiving calls."

  • "Talkdesk is super easy to use without having to download some kind of software or program. It is accessed through the browser and an app called call bar for my company."

Customer Support


4.6 / 5


  • "We are very happy with our change over to Jive. The on-boarding support team was very good too."

  • "Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless."


4.6 / 5


  • "The screen pop ups are very helpful in answering in a timely manner. Call quality is great as well as their customer service."

  • "Their customer service is polite, solution-driven, and responsive any time you need them."

Features & Functionality


4.5 / 5


  • "Excellent adaptability, and options to setup call recording for quality feedback and call queuing to allow for a much better experience for our clients."

  • "I love that its simple and clean interface. I love that I can use it to call Worldwide."


4.5 / 5


  • "We use talkdesk for customer interaction, so it is imperative that the quality is good and consistent. This has most always been the case and so this is a software that is reliable and quite useful."

  • "I like the simplicity of the layout, everything is clearly laid out and easy to find. The user accessibility is very good, it did not take me long to pick up all the functions of Talkdesk."

Value for Money


4.5 / 5


  • "I am very happy with the reliability, clarity and customer service. The price is great as well."

  • "I like the software due to the price and the services it does offer. The products are great and the admin dashboard is great also."


4.5 / 5


  • "The system is easy to use and it's exciting to see Talk Desk continue to invest in innovation. We're very likely to continue our Talk Desk partnership."

  • "Reasonable pricing model that supports our needs."

Product Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Predictive Dialer
  • Reporting/Analytics
  • Telemarketing Management
  • VoIP
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Predictive Dialer
  • Reporting/Analytics
  • Telemarketing Management
  • VoIP

Screenshots

View 5 screenshots 217143 thumb
View 5 screenshots 217137 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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GoToConnect Powered by Jive vs Talkdesk

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Talkdesk vs GoToConnect Powered by Jive