NICE inContact Telephony Software vs Bandwidth

Starting Price

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Best For

Contact centers in small, medium, enterprise and government organizations use NICE inContact CXone to deliver exceptional customer experiences across all channels digital and voice.

Bandwidth helps customers of all sizes equip their applications with voice calling, call tracking, text messaging, and 9-1-1 connectivity. Our APIs and nationwide IP voice network are built to scale.

Rating


4 / 5
(214)
Read All Reviews

4.6 / 5
(110)
Read All Reviews

Ideal number of Users

10 - 1000+

100 - 1000+

Ease of Use


4.1 / 5


  • "I like the ease of use for our front line who uses the product. As a manager I like how easy it is to change skill sets."

  • "The user interface is laid out well and is user friendly. Amazing customization possabilities."


4.6 / 5


  • "The site is very user friendly and the customer service I receive is excellent."

  • "It's so user friendly and has a really nice design to make finding things easy."

Customer Support


3.8 / 5


  • "I think it is a good product, that has great functionality, but that their support team leaves a lot to be desired."

  • "InContact provides an extremely great platform which is perfect for service desks that have unique needs."


4.7 / 5


  • "Rock solid reliability and excellent U.S.A. based customer service."

  • "Bandwidth provides excellent customer service as well as a great product."

Features & Functionality


4 / 5


  • "I like how clean and modern it looks. All of the buttons are very clean and easy to navigate."

  • "Easy of use, helpful tech support, GREAT professional service support when needing to make changes very quickly."


4.5 / 5


  • "The Portal is very intuitive and easy to use. The new number ordering dashboard is very helpful as it has more better search options."

  • "We have been able to build interactive texting features into our software using the platform which has been a competitive advantage for us."

Value for Money


3.8 / 5


  • "Ability to eliminate up to 10 other contact center platforms when fully leveraged reducing cost to manage by up to 50."

  • "Less on-site equipment a real value for the money. All software updates are included with the monthly fee's."


4.6 / 5


Product Features

  • check Auto Dialer
  • check Call Center Management
  • check Call Monitoring
  • check Contact Management
  • check IVR / Voice Recognition
  • check Predictive Dialer
  • check Reporting/Analytics
  • check Telemarketing Management
  • check VoIP
  • close Auto Dialer
  • close Call Center Management
  • close Call Monitoring
  • close Contact Management
  • close IVR / Voice Recognition
  • close Predictive Dialer
  • check Reporting/Analytics
  • close Telemarketing Management
  • check VoIP

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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NICE inContact Telephony Software vs Bandwidth

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