IP Phone System vs Vonage Business

Starting Price

Not provided by vendor

$19.99/month/user

Best For

multi-location

SMB to Enterprise

Rating


4.3 / 5
(37)
Read All Reviews

4.1 / 5
(198)
Read All Reviews

Ideal number of Users

10 - 1000+

1 - 1000+

Ease of Use


4.2 / 5



4.2 / 5


  • "It is Affordable and user friendly I like how I can send an Efax through the email and keep it secure as well."

  • "Reliable, intuitive interface, good support, affordable, and great features."

Customer Support


4.3 / 5


  • "The pros of our IP Phone system would have to be the customer service. Evolve's customer service is great."

  • "Overall our experience with Evolve has been top-notch. From the initial roll-out to now, their customer support is really the bread and butter."


3.8 / 5


  • "Customer support is very good and the Vonage mobile app lets you text and listen your voice messages. Great work in there team Vonage Good luck."

  • "When considering this product, determine if you want excellent customer service and a great product."

Features & Functionality


4.2 / 5


  • "I can manage most options without having to contact support. When I do have to contact support the response is quick and effecient."

  • "Rather than having someone come and run phone wiring through your facility, you can set up an IP Phone and be ready to go quickly."


4.1 / 5


  • "The GUI is very user friendly. Service has been very reliable, Flat rate on toll free, Support usually pretty responsive and knowledgeable."

  • "This is pretty easy to set up. Since it is virtual it is quite easy to scale to fit growing or changing organization."

Value for Money


4.1 / 5



3.9 / 5


  • "Overall a great solution, easy set up and you save a ton of money monthly."

  • "Recently the sotfware changed a lot its appearance but it looks even better. The costumer service is pretty good."

Product Features

  • check Auto Dialer
  • check Call Center Management
  • check Call Monitoring
  • check Contact Management
  • check IVR / Voice Recognition
  • check Predictive Dialer
  • check Reporting/Analytics
  • check Telemarketing Management
  • check VoIP
  • close Auto Dialer
  • check Call Center Management
  • check Call Monitoring
  • close Contact Management
  • check IVR / Voice Recognition
  • close Predictive Dialer
  • check Reporting/Analytics
  • close Telemarketing Management
  • check VoIP

Screenshots

View 5 screenshots 143844 thumb
View 2 screenshots 96849 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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IP Phone System vs Vonage Business

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