Genesys PureCloud vs myIstra SwitchBoard

Starting Price

$66.00/month/user

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Best For

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

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Rating


4.1 / 5
(82)
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(0)

Ideal number of Users

1 - 1000+

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Ease of Use


4.1 / 5

Customer Support


3.6 / 5

Features & Functionality


3.9 / 5

Value for Money


3.8 / 5

Product Features

  • check Auto Dialer
  • check Call Center Management
  • check Call Monitoring
  • check Contact Management
  • check IVR / Voice Recognition
  • check Predictive Dialer
  • check Reporting/Analytics
  • close Telemarketing Management
  • check VoIP
  • close Auto Dialer
  • check Call Center Management
  • check Call Monitoring
  • check Contact Management
  • close IVR / Voice Recognition
  • close Predictive Dialer
  • close Reporting/Analytics
  • close Telemarketing Management
  • close VoIP

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
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Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
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Genesys PureCloud vs myIstra SwitchBoard

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