CDR Analyzer vs Talkdesk

Starting Price

Not provided by vendor Not provided by vendor

Best For

Not provided by vendor

Our target market is customer-centric companies of all sizes looking to improve customer experiences through more personalized, data-driven customer interactions.

Ideal number of Users

Not provided by vendor

10 - 1000+

Rating

(0)
4.6 / 5
(564)
Read All Reviews

Ease of Use




4.7 / 5


  • "The stats and ratings allow for our team to gain insights on how to better our service to our customers. The user friendliness allow for ease of use and to be effective when making or receiving calls."

  • "Talkdesk is super easy to use without having to download some kind of software or program. It is accessed through the browser and an app called call bar for my company."

Customer Support




4.6 / 5


  • "The screen pop ups are very helpful in answering in a timely manner. Call quality is great as well as their customer service."

  • "Their customer service is polite, solution-driven, and responsive any time you need them."

Features & Functionality




4.5 / 5


  • "We use talkdesk for customer interaction, so it is imperative that the quality is good and consistent. This has most always been the case and so this is a software that is reliable and quite useful."

  • "I like the simplicity of the layout, everything is clearly laid out and easy to find. The user accessibility is very good, it did not take me long to pick up all the functions of Talkdesk."

Value for Money




4.5 / 5


  • "The system is easy to use and it's exciting to see Talk Desk continue to invest in innovation. We're very likely to continue our Talk Desk partnership."

  • "Reasonable pricing model that supports our needs."

Product Features

Not provided by vendor
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Predictive Dialer
  • Reporting/Analytics
  • Telemarketing Management
  • VoIP

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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CDR Analyzer vs Talkdesk

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Talkdesk vs CDR Analyzer