Virtual Office vs VQmon

Starting Price

$12.00/month/user

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Best For

Small, Medium, and Enterprise businesses ranging from 2-1000+ employees.

Not provided by vendor

Ideal number of Users

2 - 1000+

Not provided by vendor

Rating


3.9 / 5
(176)
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(0)

Ease of Use


3.9 / 5


  • "Bad quality, dropped calls, not intuitive software."

  • "It's really easy to use instant messaging, access voicemail, and find contacts. The instant messaging feature is probably the best tool 8x8 Virtual Office has to offer."



Customer Support


3.7 / 5


  • "Obviously a cheap off-shore call center. I tried their support chat last time and it was worse - on hold forever and huge delay between replies while they obviously worked other chats."

  • "Great overall, the platform allows for some solid customer service and overall voice service, just needs some tweaking when it comes to compatibility but other than that it is a great platform."



Features & Functionality


4 / 5


  • "Helpful to use on phone, desktop. They just updated the interface which is better than the previous one."

  • "The mobile application allows for calls to be taken seamlessly on the go. Meetings and conference bridges can be configured quickly and there are available browser extensions that extend the features."



Value for Money


3.8 / 5


  • "Like I described in the top paragraph, I initially had doubts about the cost. These doubts were crushed when I saw all of the value that this product adds, however it could always be cheaper."

  • "Maybe a little more training would have helped. There price is great however since I always had to reach out to my IT to work within the interface I can't say much money was saved."



Product Features

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Predictive Dialer
  • Reporting/Analytics
  • Telemarketing Management
  • VoIP
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Predictive Dialer
  • Reporting/Analytics
  • Telemarketing Management
  • VoIP

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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Virtual Office vs VQmon

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