Call Center vs ITK Communications vs NICE inContact Telephony Software vs RingCentral Office

Rating

(0)

(0)


4 / 5
(114)


4.5 / 5
(821)

Starting Price

Not provided by vendor

$0.01

Not provided by vendor

$19.99/month/user

Best For

Primarily catering to call center professionals, it is a telephony platform that helps with features such as compliance requirements, self-service and more.

SMB's, Midsize, Large Enterprises

Our target market is small, medium, and enterprise businesses with large contact centers that they are leveraging to improve their customer experience.

Company of any size. 2-1000+ employees.

Ideal number of Users

Not provided by vendor

1 - 1000+

10 - 1000+

2 - 1000+

Ease of Use


4 / 5

4 / 5

Customer Support


4 / 5

4 / 5

Features & Functionality


4 / 5

4.5 / 5

Value for Money


4 / 5

4 / 5

Product Features

  • check Auto Dialer
  • check Call Center Management
  • close Call Monitoring
  • check Contact Management
  • close Inbound Reporting
  • check IVR / Voice Recognition
  • close Outbound Reporting
  • close Predictive Dialer
  • close Telemarketing Management
  • check Voice & Data Integration
  • close VoIP
  • check Auto Dialer
  • check Call Center Management
  • check Call Monitoring
  • check Contact Management
  • check Inbound Reporting
  • check IVR / Voice Recognition
  • check Outbound Reporting
  • check Predictive Dialer
  • check Telemarketing Management
  • check Voice & Data Integration
  • check VoIP
  • check Auto Dialer
  • check Call Center Management
  • check Call Monitoring
  • check Contact Management
  • check Inbound Reporting
  • check IVR / Voice Recognition
  • check Outbound Reporting
  • check Predictive Dialer
  • check Telemarketing Management
  • check Voice & Data Integration
  • check VoIP
  • check Auto Dialer
  • check Call Center Management
  • check Call Monitoring
  • check Contact Management
  • check Inbound Reporting
  • check IVR / Voice Recognition
  • check Outbound Reporting
  • check Predictive Dialer
  • check Telemarketing Management
  • check Voice & Data Integration
  • check VoIP

Screenshots

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Capterra screenshot placeholder
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View 4 screenshots 55154 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • close In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of RingCentral Office vs NICE inContact Telephony Software vs ITK Communications vs Call Center

Call Center vs ITK Communications vs NICE inContact Telephony Software vs RingCentral Office

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share Share Your Comparison of RingCentral Office vs NICE inContact Telephony Software vs ITK Communications vs Call Center