Call Center vs PureCloud

Starting Price

Not provided by vendor

$75.00/month/user

Best For

Primarily catering to call center professionals, it is a telephony platform that helps with features such as compliance requirements, self-service and more.

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

Rating

(0)


4 / 5
(79)

Ideal number of Users

Not provided by vendor

50 - 1000+

Ease of Use


4 / 5

Customer Support


3.5 / 5

Features & Functionality


4 / 5

Value for Money


4 / 5

Product Features

  • check Auto Dialer
  • check Call Center Management
  • close Call Monitoring
  • check Contact Management
  • close Inbound Reporting
  • check IVR / Voice Recognition
  • close Outbound Reporting
  • close Predictive Dialer
  • close Telemarketing Management
  • check Voice & Data Integration
  • close VoIP
  • check Auto Dialer
  • check Call Center Management
  • check Call Monitoring
  • check Contact Management
  • check Inbound Reporting
  • check IVR / Voice Recognition
  • check Outbound Reporting
  • check Predictive Dialer
  • check Telemarketing Management
  • check Voice & Data Integration
  • check VoIP

Screenshots

Capterra screenshot placeholder
View 4 screenshots 83927 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

Not provided by vendor
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

share Share Your Comparison of PureCloud vs Call Center

Call Center vs PureCloud

Share

share Share Your Comparison of PureCloud vs Call Center