--- title: "Best Telephony Software 2026 | Capterra" description: "Find the top Telephony software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/telephony-software/" page_type: "category" language: "en" --- # Best Telephony Software Last updated on September 11, 2026 How to find the right Telephony Software? Learn more from our team about Telephony Software pricing features and benefits in our Telephony Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is telephony software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on September 11, 2026 [Telephony software](https://www.capterra.com/telephony-software/), also known as a [business phone](https://www.capterra.com/business-phone-systems-software/) or [Voice over Internet Protocol (VoIP)](https://www.capterra.com/voip-software/) system, uses internet-enabled devices such as smartphones, laptops, and desktops to make and receive phone calls. These solutions convert two-way messages into digital packets and delivers them over the internet in real time to facilitate calling between two or more people. Businesses use telephony software to perform a variety of operations including sales and marketing, lead generation, and customer support. * * * For more information consult our [Telephony Buyers Guide](#buyers-guide-content) ## 3CX [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) What is this product about? 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry. [Learn more](https://www.capterra.com/p/158704/3CX/) Pros and cons based on reviews - Quick and straightforward installation - Unified business communication system - Recurring technical glitches and crashes - Unstable call connectivity and quality Starting price $350.00 Flat Rate, Per Year Free trial Free demo Highest and lowest rated features - VoIP Connection4.6 - Call Routing4.4 - Call Center Management4.3 - Automatic Call Distribution4.5 - Caller ID4.2 - Voice Mail4.1 - Call Monitoring4.0 - Interaction Tracking3.5 #### Selected review snippet R Roberto S. Information Technology and Services, 1-10 employees > "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface." September 16, 2024 Ease of use 4.4 (468) #### Selected review snippet R Rachel T. Construction, 1-10 employees > "I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are at." June 16, 2026 Most popular Integrations Salesforce Sales Cloud 4.5 Microsoft 365 4.6 Microsoft Teams 4.1 Zoho CRM 3.7 HubSpot CRM 4.5 Bitrix24 4.2 3CX connects with 21+ software tools[See all integrations](https://www.capterra.com/p/158704/3CX/#integrations) #### Selected review snippet J Juan M. Telecommunications, 51-200 employees > "Esay of use and great integrations are the things I like the most." December 10, 2025 --- ## DialedIn CCaaS [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) What is this product about? DialedIn's optimizes call centers with telephony features including advanced routing, predictive dialing and seamless CRM integration. [Learn more](https://www.capterra.com/p/29589/CallCenterNOW/) Pros and cons based on reviews - Intuitive and accessible design - Comprehensive feature set - Occasional technical disruptions Starting price $25.00 Per User, Per Month Free demo Highest and lowest rated features - Call Routing4.6 - Computer Telephony Integration4.6 - Auto-Dialer4.4 - Call Center Management4.5 - Call Transfer3.0 - Reporting/Analytics3.0 - Call Recording4.3 - VoIP Connection4.3 #### Selected review snippet B Brandon M. Insurance, 51-200 employees > "The attractiveness is easy on the eyes and makes it easier to navigate efficiently through the app." September 23, 2024 Ease of use 4.8 (330) #### Selected review snippet J James C. Telecommunications, 201-500 employees > "It helps me connect with my customers across the United states it's secure and helps me make money if I need help they are there to help it allows me to custom call anyone I need to speak with and is part of my job of sales" September 11, 2025 Most popular Integrations Salesforce Sales Cloud 5.0 Zoho CRM 4.3 HubSpot Marketing Hub 5.0 Zapier 4.7 HubSpot Sales Hub 4.5 HubSpot Service Hub 4.4 HubSpot Content Hub 4.6 Oracle CRM On Demand 4.4 DialedIn CCaaS connects with 8+ software tools[See all integrations](https://www.capterra.com/p/29589/CallCenterNOW/#integrations) --- ## CloudTalk [4.4 (270)](https://www.capterra.com/p/182004/CloudTalk/reviews/) What is this product about? CloudTalk is an AI-powered, cloud-based telephony software for sales and customer service teams. Start your FREE 14-day trial today! [Learn more](https://www.capterra.com/p/182004/CloudTalk/) Pros and cons based on reviews - Seamless CRM and app connections - Intuitive and accessible interface - Frequent software glitches Starting price $19.00 Per User, Per Month Free trial Highest and lowest rated features - Call Monitoring4.6 - Call Recording3.8 - Call Center Management3.3 - VoIP Connection3.0 - Voice Mail3.0 - Caller ID3.5 - Call Routing3.5 - Computer Telephony Integration3.7 #### Selected review snippet M Martin S. Retail, 1-10 employees > "i like the user friendly enviroment of the software" November 3, 2020 Ease of use 4.5 (270) #### Selected review snippet D Dhanesh V. Education Management, 201-500 employees > "Genuine and integrations are good" December 19, 2025 Most popular Integrations Slack 4.7 Zoho CRM 5.0 HubSpot CRM 5.0 Zendesk Suite 4.4 Pipedrive 5.0 LiveAgent 4.7 CloudTalk connects with 25+ software tools[See all integrations](https://www.capterra.com/p/182004/CloudTalk/#integrations) #### Selected review snippet D Dhanesh V. Education Management, 201-500 employees > "Genuine and integrations are good" December 19, 2025 --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Phone.com [3.6 (72)](https://www.capterra.com/p/147610/Phone-com/reviews/) What is this product about? Phone.com delivers professional business calling, texting, and video—so you can stay connected anywhere, on any device. [Learn more](https://www.capterra.com/p/147610/Phone-com/) Starting price $18.00 Per User, Per Month Free demo Highest and lowest rated features - VoIP Connection3.6 - Call Center Management3.7 - Call Routing3.4 - Video Conferencing5.0 - Call Monitoring1.0 - Call Recording1.0 - Caller ID2.3 - Call Transfer1.0 Ease of use 3.7 (72) #### Selected review snippet B Brooks L. Insurance, 11-50 employees > "It also has useful FEATURES like call forwarding, voicemail-to-email, texting, and virtual receptionist tools, which help businesses manage communication professionally." June 14, 2026 --- ## Ultatel Cloud Business Phone System [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) What is this product about? Unlimited Voice, SMS, Fax, Chat, Video. Fully Customizable and Scalable to fit your Needs. All with our Award-winning 24/7/365 support. [Learn more](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) Starting price $18.00 Per User, Per Month Free trial Free demo Highest and lowest rated features - Call Routing4.0 - Voice Mail4.0 - Caller ID3.7 - VoIP Connection3.7 - Automatic Call Distribution4.0 - Call Center Management4.0 - Call Recording5.0 - IVR5.0 #### Selected review snippet L Laura M. Non-Profit Organization Management, 11-50 employees > "The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great." September 29, 2022 Ease of use 4.6 (41) #### Selected review snippet D David C. Electrical/Electronic Manufacturing, 11-50 employees > "The system is available for our use 99.99% of the time - OK, I really don't have a firm number, but we have had two minor problems over the last couple of years and they were handled by Customer Service within minutes, a promised, and no delay between my placing the call and immediate attention." January 9, 2025 Most popular Integrations Microsoft Teams 4.2 Zoho CRM 4.3 HubSpot CRM 4.5 Zendesk Suite 4.4 Pipedrive 4.5 Salesforce Platform 4.4 Ultatel Cloud Business Phone System connects with 7+ software tools[See all integrations](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/#integrations) #### Selected review snippet M Melissa S. Non-Profit Organization Management, 11-50 employees > "I love the way UltaTel seamlessly integrates with Microsoft Teams." January 25, 2023 --- ## Intulse [4.4 (132)](https://www.capterra.com/p/161865/Intulse/reviews/) What is this product about? SMBs w/ 10-100 users save money & time with the Intulse cloud VoIP services. BYOD or buy/rent phones. Softphone. 100% US support. [Learn more](https://www.capterra.com/p/161865/Intulse/) Starting price $42.00 Per User, Per Month Free demo Highest and lowest rated features - VoIP Connection4.8 - Call Routing4.7 - Call Recording5.0 - Call Center Management4.5 - Computer Telephony Integration4.0 - Call Monitoring5.0 #### Selected review snippet J James S. Logistics and Supply Chain, 1-10 employees > "Also, their online interface is great for weekend work." June 20, 2022 Ease of use 4.4 (132) #### Selected review snippet M Michelle T. Financial Services, 11-50 employees > "It integrated with our CRM and they were very responsive" April 2, 2025 Most popular Integrations Salesforce Sales Cloud 4.4 Zoho CRM 4.3 HubSpot CRM 4.5 Zapier 4.7 Pipedrive 4.5 Netskope One Platform 4.0 Intulse connects with 27+ software tools[See all integrations](https://www.capterra.com/p/161865/Intulse/#integrations) #### Selected review snippet M Michelle T. Financial Services, 11-50 employees > "It integrated with our CRM and they were very responsive" April 2, 2025 --- ## Dialpad [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) What is this product about? AI-native telephony built for connected, intelligent conversations. [Learn more](https://www.capterra.com/p/190976/Dialpad-Sell/) Pros and cons based on reviews - Seamless multi-device connectivity - Intuitive and simple interface - Unresponsive customer service - Noticeable call and audio lag Starting price $27.00 Per User, Per Month Free trial Free demo Highest and lowest rated features - VoIP Connection4.6 - Call Recording4.9 - Call Routing4.6 - Call Center Management4.5 - Automatic Call Distribution4.2 - Voice Mail4.4 - Caller ID4.5 - Call Monitoring4.5 #### Selected review snippet S Skyler G. Construction, 51-200 employees > "Dialpad has a simple UI system and is not overly complex." May 22, 2026 Ease of use 4.3 (570) #### Selected review snippet J Jennifer R. E-Learning, 501-1,000 employees > "It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform." May 26, 2026 Most popular Integrations Salesforce Sales Cloud 4.9 Google Workspace 5.0 Microsoft 365 4.6 Microsoft Teams 5.0 Zendesk Suite 4.4 Zapier 4.5 Dialpad connects with 56+ software tools[See all integrations](https://www.capterra.com/p/190976/Dialpad-Sell/#integrations) #### Selected review snippet S Stephanie V. Real Estate, 51-200 employees > "It's easy to use and integrates well with hubspot" July 12, 2021 --- ## CTM [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) 83% recommend What is this product about? CTM lets you track & attribute leads, from any source, giving you data to confidently make marketing decisions & increase conversions. [Learn more](https://www.capterra.com/p/152004/Call-tracking-software/) Starting price $79.00 Usage Based, Per Month Free demo Highest and lowest rated features - Call Recording5.0 - Call Center Management4.8 - SMS Messaging5.0 - VoIP Connection4.7 - Chat/Messaging3.0 - Call Monitoring5.0 - Call Routing5.0 - Automatic Call Distribution5.0 #### Selected review snippet E Emilio X. Health, Wellness and Fitness, 51-200 employees > "The software provides a friendly interface that is easy to navigate and find the useful metrics." April 22, 2026 Ease of use 4.4 (159) #### Selected review snippet A Alejandra M. Marketing and Advertising, 51-200 employees > "It’s a reliable and robust platform that has significantly improved our ability to track, analyze, and optimize inbound calls." April 15, 2026 Most popular Integrations Salesforce Sales Cloud 4.8 Zoom Workplace 4.6 Wix 4.4 Shopify 4.5 Stripe 4.6 Pipedrive 4.5 CTM connects with 61+ software tools[See all integrations](https://www.capterra.com/p/152004/Call-tracking-software/#integrations) #### Selected review snippet V Vincent B. Marketing and Advertising, 51-200 employees > "Their integrations (Google Ads, CRM platforms, analytics tools) are solid and reliable, and the platform scales well as call volume grows." December 16, 2025 --- ## Dialing Innovations Call Center Application Suite [4.8 (14)](https://www.capterra.com/p/173066/Call-Center-Applications/reviews/) What is this product about? We offer $10 Hosted Phone Systems with Auto-Attendant that allows you to generate new levels of efficiency. [Learn more](https://www.capterra.com/p/173066/Call-Center-Applications/) Starting price $10.00 Per User, Per Month Free demo Most popular features - Call Routing - Call Recording - Call Center Management - Caller ID - Call Monitoring - Voice Mail - Automatic Call Distribution - Computer Telephony Integration - VoIP - Call Transfer - Reporting/Analytics - Multi-Channel Communication Ease of use 4.8 (14) --- ## Ringover [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) What is this product about? 100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more... [Learn more](https://www.capterra.com/p/169627/RingOver/) Pros and cons based on reviews - Comprehensive business telephony solution - Efficient team communication platform - Dependence on stable connectivity - Occasional performance slowdowns Starting price $29.00 Per User, Per Month Free trial Free demo Highest and lowest rated features - Call Recording4.8 - VoIP Connection4.7 - Call Monitoring4.7 - Call Center Management4.7 - SMS Messaging4.0 - IVR1.0 - Monitoring1.0 - Caller ID4.6 #### Selected review snippet Verified Reviewer Computer Software, 11-50 employees > "The user-friendly and intuitive interface makes it easy for our team to get started right away without extensive training." February 24, 2026 Ease of use 4.8 (885) #### Selected review snippet W Wouter K. Media Production, 51-200 employees > "We were building a NewsRoom Operating System that gives journalists, editors and newsroom ops a single workspace for every channel they touch in a day: stores, scripts, phone, SMS, fax, email, wire feeds, chat, video huddles and so much more." May 27, 2026 Most popular Integrations Salesforce Sales Cloud 4.6 Jira 4.4 Zoho CRM 5.0 HubSpot CRM 4.4 Zendesk Suite 4.4 Freshdesk 4.5 Ringover connects with 39+ software tools[See all integrations](https://www.capterra.com/p/169627/RingOver/#integrations) #### Selected review snippet E Elliott B. Staffing and Recruiting, 1-10 employees > "Its excellent CRM integration, analytics capabilities, Ai note taker and responsive support make it a clear winner for us." July 17, 2025 --- ## VirtualPBX [4.7 (38)](https://www.capterra.com/p/149117/Business-VoIP/reviews/) What is this product about? Keep it simple. One plan, no contracts, $15/user/mo. AI answers calls 24/7. Try free for 14 days. [Learn more](https://www.capterra.com/p/149117/Business-VoIP/) Starting price $15.00 Per User, Per Month Free trial Highest and lowest rated features - Activity Dashboard5.0 - Voice Mail5.0 - Call Monitoring4.0 - Call Routing4.0 - IVR3.0 - SMS Messaging4.0 #### Selected review snippet D Desmond W. Transportation/Trucking/Railroad, 1-10 employees > "The user-friendly GUI, (DASH) provides effective Call Management tools, access to customize and configure telephone devices, including mobile phones integration and immediate access to Customer Support via a dynamic chat platform, are most endearing. " May 20, 2026 Ease of use 4.4 (38) #### Selected review snippet D Desmond W. Transportation/Trucking/Railroad, 1-10 employees > "The user-friendly GUI, (DASH) provides effective Call Management tools, access to customize and configure telephone devices, including mobile phones integration and immediate access to Customer Support via a dynamic chat platform, are most endearing. " May 20, 2026 Most popular Integrations Slack 4.7 Trello 4.5 Dropbox 4.5 Asana 4.5 Gmail 4.8 Google Sheets 4.7 VirtualPBX connects with 14+ software tools[See all integrations](https://www.capterra.com/p/149117/Business-VoIP/#integrations) #### Selected review snippet D Desmond W. Transportation/Trucking/Railroad, 1-10 employees > "The user-friendly GUI, (DASH) provides effective Call Management tools, access to customize and configure telephone devices, including mobile phones integration and immediate access to Customer Support via a dynamic chat platform, are most endearing. " May 20, 2026 --- [## Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) [4.4 (4090)](https://www.capterra.com/p/164283/Zendesk/reviews/) What is this product about? Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. [Learn more](https://www.capterra.com/p/164283/Zendesk/) Pros and cons based on reviews - Comprehensive multi-channel client support - Unified chat and ticket workflows - Frequent technical and performance problems - High and complex pricing structure Starting price $115.00 Per User, Per Month Free trial Highest and lowest rated features - Call Center Management4.7 - VoIP Connection4.4 - Call Recording4.8 - Computer Telephony Integration4.7 - Reporting/Analytics3.5 - CRM3.7 - Multi-Channel Communication4.0 - Third-Party Integrations3.0 #### Selected review snippet R Ryan P. Facilities Services, 10,001+ employees > "It's generally intuitive, making daily interactions smooth, though some advanced features take a bit more time to master." July 6, 2026 Ease of use 4.3 (4,090) #### Selected review snippet jane F. Insurance, 1-10 employees > "It streamlines customer support, keeps tickets and communications organized, and helps provide fast, consistent, and professional service." April 2, 2026 Most popular Integrations Dropbox 4.5 Aha! 4.7 AWeber 4.4 CheckMarket 4.5 Formstack Forms 4.0 Cirrus Insight 4.2 Zendesk Suite connects with 215+ software tools[See all integrations](https://www.capterra.com/p/164283/Zendesk/#integrations) #### Selected review snippet A Ali A. Transportation/Trucking/Railroad, 51-200 employees > "Additionally, the platform integrates easily with various third-party tools, enhancing its overall flexibility and functionality." September 25, 2024 --- [## Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2215)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) What is this product about? Hook up your customer service number with Zoho Desk, make/receive calls in-app, and automate your telephony operations. [Learn more](https://www.capterra.com/p/169505/Zoho-Desk/) Pros and cons based on reviews - Integrated team collaboration tools - Comprehensive workflow automation features - Email integration limitations and glitches - Occasional slow performance issues Starting price $20.00 Per User, Per Month Free trial Highest and lowest rated features - VoIP Connection4.6 - Call Recording4.8 - Call Center Management4.7 - Call Routing4.8 - Chat/Messaging4.4 - Call Scripting4.0 - Live Chat4.0 - Computer Telephony Integration4.7 #### Selected review snippet S Surjeet S. Information Technology and Services, 201-500 employees > "Zoho desk's User interface is intuitive and easy to use Also it provides valuable insights and reports that help me to make informed decision and continuosly improve my support operations." April 18, 2023 Ease of use 4.4 (2,215) #### Selected review snippet D David M. Mechanical or Industrial Engineering, 51-200 employees > "I like the most that I can open a customer record and see all previous tickets, notes, and conversations all at the same time, and this way, I can understand that there are certain issues with certain equipment." December 15, 2025 Most popular Integrations Microsoft Teams 4.7 Zoho CRM 4.7 Zapier 4.7 Pipedrive 4.5 Zoho Assist 4.7 Zoho Invoice 4.7 Zoho Desk connects with 82+ software tools[See all integrations](https://www.capterra.com/p/169505/Zoho-Desk/#integrations) #### Selected review snippet K Katie Z. Marketing and Advertising, Self-employed > "Zoho Desk is affordable and easy to integrate in website and has easy to use tools within the Zoho Desk." March 30, 2026 --- [## RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [4.2 (1206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) What is this product about? A seamless solution to unleash the power of cloud business communications. [Learn more](https://www.capterra.com/p/242188/RingCentral-MVP/) Pros and cons based on reviews - Streamlined and intuitive platform - Versatile diGital faxing tools - Frequent technical glitches - Inconsistent call reliability Starting price $30.00 Per User, Per Month Free trial Highest and lowest rated features - VoIP Connection4.6 - Call Routing4.6 - Call Recording4.7 - Call Center Management4.5 - Computer Telephony Integration4.5 - Chat/Messaging4.4 - Caller ID4.6 - SMS Messaging3.0 #### Selected review snippet J Jonathan B. Non-Profit Organization Management, 51-200 employees > "The navigation part of RingEx is very compatible and easy to work through." October 30, 2025 Ease of use 4.2 (1,206) #### Selected review snippet Reneisha H. Medical Practice, 11-50 employees > "Features like call routing, voicemail access, and remote communication tools are helpful in a busy medical practice environment. Once users become familiar with the platform, it can improve accessibility and communication efficiency across teams." May 7, 2026 Most popular Integrations Dropbox 4.5 Google Workspace 4.7 Microsoft 365 4.8 Box 4.4 Zendesk Suite 4.4 Microsoft Outlook 4.4 RingEX connects with 9+ software tools[See all integrations](https://www.capterra.com/p/242188/RingCentral-MVP/#integrations) #### Selected review snippet E Erica V. Law Practice, 1-10 employees > "It was easy to integrate into our system and no one has experienced any issues thusfar." September 21, 2023 --- [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1003)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) What is this product about? Bitrix24 #1 free business cloud telephony system, CRM and telemarketing solution used by 15 million businesses worldwide. [Learn more](https://www.capterra.com/p/113540/Bitrix24/) Pros and cons based on reviews - Integrated real-time communication tools - Centralized teamwork and productivity - Delayed and limited support - Frequent technical glitches Starting price $69.00 Flat Rate, Per Month Free trial Highest and lowest rated features - Call Recording4.4 - VoIP Connection4.2 - Call Center Management3.8 - Chat/Messaging4.3 - SMS Messaging1.0 - Reporting/Analytics3.0 - Computer Telephony Integration3.7 - Call Routing3.5 #### Selected review snippet Verified Reviewer Non-Profit Organization Management, 11-50 employees > "The user interace was mostly intuitive and easy to use." December 4, 2025 Ease of use 4.0 (1,003) #### Selected review snippet R Ramadhan A. Education Management, 11-50 employees > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform." June 25, 2026 Most popular Integrations Jira 4.4 QuickBooks Online 4.3 Calendly 4.7 Zapier 4.6 Jotform 4.7 Microsoft Outlook 4.5 Bitrix24 connects with 22+ software tools[See all integrations](https://www.capterra.com/p/113540/Bitrix24/#integrations) #### Selected review snippet Verified Reviewer Building Materials, 10,001+ employees > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." April 13, 2026 --- [## Nextiva](https://www.capterra.com/p/175788/Nextiva/) [4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) What is this product about? Nextiva is an enterprise phone system with 40+ features, 99.999% uptime reliability, and 24/7 tech support. [Learn more](https://www.capterra.com/p/175788/Nextiva/) Pros and cons based on reviews - Intuitive and flexible interface - Unified business communication platform - Frequent technical glitches and delays - Difficult contract and cancellation process Starting price $25.00 Per User, Per Month Highest and lowest rated features - VoIP Connection4.7 - Voice Mail4.9 - Call Routing4.8 - Call Center Management4.8 - Chat/Messaging4.4 - Call Recording4.7 - Computer Telephony Integration4.6 - Reporting/Analytics4.7 #### Selected review snippet C Cade R. Automotive, 51-200 employees > "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless communication experience. While the pricing might be a consideration for some, the benefits it offers in terms of efficiency, professionalism, and productivity far outweigh the costs." November 10, 2023 Ease of use 4.5 (919) #### Selected review snippet Bob W. Marketing and Advertising, Self-employed > "I contacted support and they changed some things and said wait 45 minutes and it should work." May 28, 2026 Most popular Integrations Microsoft Teams 4.6 HubSpot Marketing Hub 4.5 Microsoft Outlook 4.6 Gong 4.8 HubSpot Sales Hub 4.5 Microsoft Access 4.4 Nextiva connects with 9+ software tools[See all integrations](https://www.capterra.com/p/175788/Nextiva/#integrations) #### Selected review snippet J Jason S. Marketing and Advertising, 1-10 employees > "Most integrations worked the first time after they were installed." December 18, 2025 --- [## Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) [4.5 (733)](https://www.capterra.com/p/132852/Talkdesk/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) What is this product about? Talkdesk is an intuitive, cloud-based telephony solution with advanced features, comprehensive reporting and seamless integrations. [Learn more](https://www.capterra.com/p/132852/Talkdesk/) Pros and cons based on reviews - Streamlined and efficient workflow - Consistent and dependable performance - Unstable internet-dependent connectivity - Frequent unexpected call disconnections Starting price $85.00 Per User, Per Month Free trial Highest and lowest rated features - Call Recording5.0 - Call Monitoring5.0 - Call Center Management4.8 - VoIP Connection4.8 - Call Routing4.7 - Computer Telephony Integration5.0 - Reporting/Analytics5.0 - Automatic Call Distribution5.0 #### Selected review snippet C Cheryl Ann C. Staffing and Recruiting, 5,001-10,000 employees > "The interface is so simple, you can learn your way around in a few minutes." December 14, 2022 Ease of use 4.7 (733) #### Selected review snippet Verified Reviewer Real Estate, 5,001-10,000 employees > "One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team." April 24, 2026 Most popular Integrations Pipedrive 4.5 LiveChat 4.6 Keap 4.1 Olark 4.5 Help Scout 4.6 HubSpot Service Hub 4.4 Talkdesk connects with 36+ software tools[See all integrations](https://www.capterra.com/p/132852/Talkdesk/#integrations) #### Selected review snippet E EULOGIO A. Real Estate, 51-200 employees > "What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce." September 18, 2020 --- [## Google Voice](https://www.capterra.com/p/210592/Voice/) [4.5 (726)](https://www.capterra.com/p/210592/Voice/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) What is this product about? Voice calling solution that offers voicemail transcription, number assignments, call forwarding, ring groups, and more. [Learn more](https://www.capterra.com/p/210592/Voice/) Pros and cons based on reviews - Simple setup and operation - Flexible multi-device access - Inconsistent call reliability - Dependence on strong internet Starting price $10.00 Per User, Per Month Highest and lowest rated features - Caller ID4.5 - VoIP Connection4.6 - Call Center Management4.4 - Voice Mail4.4 - VoIP4.0 #### Selected review snippet R Rosalina M. Insurance, 1-10 employees > "Generally speaking, Google Voice is a valuable and practical VoIP administration that offers numerous helpful highlights for individual and expert use. While there are a few constraints and disadvantages, the free help and flexible gadget similarity go with it a famous decision for some clients." March 3, 2023 Ease of use 4.6 (726) #### Selected review snippet S Shea G. Health, Wellness and Fitness, Self-employed > "As a therapist in solo private practice Google Voice provides the option not only for phone calls but also text and sms, should I wish to utilize those options in my practice, for a low monthly fee." April 21, 2026 Most popular Integrations Gmail 4.8 Google Meet 4.9 Google Voice connects with 2+ software tools[See all integrations](https://www.capterra.com/p/210592/Voice/#integrations) #### Selected review snippet R Ryan S. Farming, Self-employed > "It integrates well with my business and I like that it's available on so many platforms (Android, iOS, PC, etc.)" November 9, 2023 --- [## VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) What is this product about? Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing. [Learn more](https://www.capterra.com/p/203084/VoIP-ms/) Pros and cons based on reviews - Responsive and helpful support - Consistently reliable VoIP platform - Occasional service disruptions - Unreliable SMS functionality Starting price $1.10 Other, Per Month Highest and lowest rated features - VoIP Connection4.8 - Call Routing4.7 - Call Recording4.8 - Computer Telephony Integration4.6 - Call Transfer4.1 - Call Monitoring4.4 - Activity Dashboard3.0 - Voice Mail4.6 #### Selected review snippet Verified Reviewer Real Estate, 1-10 employees > "The most value I get is the ability to administer the backend fairly easily to manipulate the changes according to business flow." August 23, 2023 --- [## CallHippo](https://www.capterra.com/p/159578/CallHippo/) [4.4 (691)](https://www.capterra.com/p/159578/CallHippo/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) What is this product about? Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more. [Learn more](https://www.capterra.com/p/159578/CallHippo/) Pros and cons based on reviews - Effortless setup and onboarding - Enhanced business professionalism - Unclear and high pricing structure - Difficult refund and cancellation process Starting price $0.00 Per User, Per Month Free trial Highest and lowest rated features - VoIP Connection4.5 - Caller ID4.7 - Call Center Management4.5 - Call Recording4.5 - CRM4.1 - VoIP4.4 - Call Transfer4.4 - Call Monitoring4.5 #### Selected review snippet A Ankush D. Research, 51-200 employees > "User-Friendly Interface: The platform is intuitive, making it easy for users to navigate and manage calls without a steep learning curve." October 2, 2024 Ease of use 4.4 (691) #### Selected review snippet S Sandeep S. Insurance, 11-50 employees > "Features such as call tracking, analytics, call recording, and CRM integrations helped streamline daily operations and improve productivity. While there were a few minor limitations, such as occasional connectivity issues and some advanced features being available only in higher-tier plans, the overall value and functionality of the platform outweighed these drawbacks." June 25, 2026 Most popular Integrations Slack 4.7 Salesforce Sales Cloud 4.4 Shopify 4.5 Zendesk Suite 4.4 Freshdesk 4.5 Zapier 4.7 CallHippo connects with 20+ software tools[See all integrations](https://www.capterra.com/p/159578/CallHippo/#integrations) #### Selected review snippet Divy P. Architecture & Planning, 11-50 employees > "Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good." February 13, 2025 --- [## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) [4.5 (671)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) What is this product about? GoTo makes IT and business communication easy so its customers can do what matters most. [Learn more](https://www.capterra.com/p/163604/GoTo-Connect/) Pros and cons based on reviews - Responsive and knowledgeable assistance - Intuitive multi-platform user experience - Limited call management functionality - Confusing and inconsistent billing practices Starting price Not available Free trial Highest and lowest rated features - VoIP Connection4.4 - Call Routing4.4 - Call Center Management4.6 - Caller ID4.8 - Automatic Call Distribution4.0 - IVR4.0 - Third-Party Integrations4.3 - Video Conferencing4.5 #### Selected review snippet R Rosalina M. Insurance, 1-10 employees > "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with smoothing out their correspondence processes. While there are a few impediments as far as revealing choices and customization, the reasonable estimating and adaptable settings make it a solid competitor for organizations hoping to further develop their correspondence capacities." March 2, 2023 Ease of use 4.4 (671) #### Selected review snippet L LaWanda L. Health, Wellness and Fitness, 201-500 employees > "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available." January 29, 2026 Most popular Integrations Slack 5.0 Salesforce Sales Cloud 4.4 Google Workspace 4.5 Microsoft Teams 5.0 Zoho CRM 4.3 Microsoft Azure 4.6 GoTo Connect connects with 6+ software tools[See all integrations](https://www.capterra.com/p/163604/GoTo-Connect/#integrations) #### Selected review snippet S Shanna K. Legal Services, 11-50 employees > "GoToConnect is easy enough to integrate and use that I feel almost anyone can use it. " March 30, 2021 --- [## NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) What is this product about? Cloud-based contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI for CX. [Learn more](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Pros and cons based on reviews - Intuitive and accessible platform - Comprehensive customizable feature set - Frequent glitches and instability - Lag and slow response times Starting price $110.00 Per User, Per Month Free trial Highest and lowest rated features - Call Center Management4.6 - Call Recording4.6 - VoIP Connection4.7 - Call Monitoring4.5 - Reporting/Analytics4.2 - Call Scripting4.0 - Predictive Dialer4.0 - Computer Telephony Integration4.6 #### Selected review snippet K Kiyanna H. Furniture, 501-1,000 employees > "There are hardly any issues, and the functionality is simple and easy to navigate." June 11, 2024 Ease of use 4.2 (581) #### Selected review snippet v vignesh K. Outsourcing/Offshoring, 5,001-10,000 employees > "The real-time analytics and customizable reporting tools make it easy for supervisors to monitor performance and optimize operations efficiently." April 24, 2025 Most popular Integrations Zoom Workplace 4.6 Microsoft Teams 5.0 Dynamics 365 4.4 Bullhorn 4.0 LogMeIn Central 4.5 SAP Customer Experience 4.3 NiCE CXone connects with 31+ software tools[See all integrations](https://www.capterra.com/p/134775/inContact-Call-Center-Software/#integrations) #### Selected review snippet Z Zak B. E-Learning, 51-200 employees > "This integrates well with our other systems we use and is very user friendly." November 12, 2020 --- [## Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) [4.4 (508)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) What is this product about? Twilio is a cloud communication platform that provides APIs for building voice, messaging, and video capabilities into applications. [Learn more](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Pros and cons based on reviews - Unified multi-channel communications - Comprehensive voice and messaging APIs - Complicated account and verification processes - Slow support and platform delays Starting price $0.01 Usage Based Free trial Highest and lowest rated features - Call Center Management4.3 - Call Routing4.3 - Voice Mail4.5 - VoIP Connection4.0 - SMS Messaging4.0 - Call Recording4.1 - Chat/Messaging4.0 - Automatic Call Distribution4.5 #### Selected review snippet R Roberto B. Retail, 11-50 employees > "The Twilio dashboard is very easy to use thanks to its intuitive interface, and they also offer a wide variety of communication services that adapt to the needs of each user" May 3, 2023 Ease of use 4.1 (508) #### Selected review snippet B Bonnie B. Non-Profit Organization Management, 51-200 employees > "We do appreciate the ability to send mass texts out to our constituents and the ability to provide what they need quickly." June 26, 2026 Most popular Integrations Zoho CRM 5.0 Zendesk Suite 4.5 Freshdesk 4.6 Zapier 4.4 Salesforce Service Cloud 4.5 Oracle Service 4.5 Twilio connects with 6+ software tools[See all integrations](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#integrations) #### Selected review snippet S Shane S. Information Technology and Services, 1-10 employees > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." June 12, 2025 --- [## Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (484)](https://www.capterra.com/p/132405/Five9/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) What is this product about? Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences. [Learn more](https://www.capterra.com/p/132405/Five9/) Pros and cons based on reviews - Versatile call center solution - Accessible training and onboarding - Frequent technical disruptions - Limited call management controls Starting price $159.00 Other, Per Month Highest and lowest rated features - Call Recording4.6 - Call Center Management4.7 - Call Monitoring4.7 - VoIP Connection4.7 - Call Transfer3.7 - Call List Management3.0 - Auto-Dialer4.0 - Automatic Call Distribution4.4 #### Selected review snippet A Amin R. Health, Wellness and Fitness, 1,001-5,000 employees > "It does the job with efficiency and it's customizable from medium sized orgs to big operations and its fast and intuitive" August 26, 2025 Ease of use 4.2 (484) #### Selected review snippet J Verified Reviewer Insurance, 10,001+ employees > "In my life insurance sales role, I spent a significant portion of my day making outbound calls, and Five9 helped streamline that process through features such as call queues, call recording, reporting, and automated dialing capabilities." June 8, 2026 Most popular Integrations Salesforce Sales Cloud 4.1 Microsoft Teams 4.5 Zoho CRM 5.0 Zendesk Suite 4.5 Freshdesk 4.5 NetSuite 4.2 Five9 connects with 15+ software tools[See all integrations](https://www.capterra.com/p/132405/Five9/#integrations) #### Selected review snippet K Kellie W. Hospital & Health Care, 1,001-5,000 employees > "Team Collaboration: Five9 integrates well with Microsoft teams. " August 19, 2025 --- [## Aircall](https://www.capterra.com/p/184709/Aircall/) [4.2 (465)](https://www.capterra.com/p/184709/Aircall/reviews/) [Capterra Shortlist](https://www.capterra.com/telephony-software/shortlist/) What is this product about? Aircall is the modern telephony solution designed to integrate with your favorite business tools. Numbers available in 100+ countries. [Learn more](https://www.capterra.com/p/184709/Aircall/) Pros and cons based on reviews - Intuitive and simple interface - Seamless CRM and app connections - Frequent technical glitches - Disruptive call management limitations Starting price $40.00 Flat Rate, Per Month Free trial Highest and lowest rated features - Call Recording4.6 - Call Center Management4.5 - VoIP Connection4.4 - Call Monitoring4.5 - Call Scripting3.0 - Third-Party Integrations3.3 - Voice Mail4.0 - Call Routing4.3 #### Selected review snippet A Anthony Q. Computer Software, 11-50 employees > "The Aircall user interface was very simple and pleasing to look at." March 11, 2025 Ease of use 4.4 (465) #### Selected review snippet L Louis S. Real Estate, 51-200 employees > "It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model." May 25, 2026 Most popular Integrations Microsoft Teams 4.5 Zoho CRM 4.3 Shopify 4.5 Pipedrive 4.4 Gong 4.8 HubSpot Sales Hub 4.5 Aircall connects with 33+ software tools[See all integrations](https://www.capterra.com/p/184709/Aircall/#integrations) #### Selected review snippet M Marvin S. Computer Software, 11-50 employees > "It integrated easily into our existing workflow and allows easy management of call cascading and forwarding." April 28, 2026 --- Page 1 of 8 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (348) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot [Alerts/Notifications](https://www.capterra.com/telephony-software/features/alerts-notifications/) Auto-Dialer [Automatic Call Distribution](https://www.capterra.com/telephony-software/features/automatic-call-distribution/) [Call Center Management](https://www.capterra.com/telephony-software/features/call-center-management/) [Call Logging](https://www.capterra.com/telephony-software/features/call-logging/) [Call Monitoring](https://www.capterra.com/telephony-software/features/call-monitoring/) [Call Recording](https://www.capterra.com/telephony-software/features/call-recording/) [Call Routing](https://www.capterra.com/telephony-software/features/call-routing/) [Call Transfer](https://www.capterra.com/telephony-software/features/call-transfer/) [Caller ID](https://www.capterra.com/telephony-software/features/caller-id/) [Computer Telephony Integration](https://www.capterra.com/telephony-software/features/computer-telephony-integration/) Generative AI IVR [Mobile Access](https://www.capterra.com/telephony-software/features/mobile-access/) Multi-Channel Communication [Reporting/Analytics](https://www.capterra.com/telephony-software/features/reporting-analytics/) [Voice Mail](https://www.capterra.com/telephony-software/features/voice-mail/) VoIP [VoIP Connection](https://www.capterra.com/telephony-software/features/voip-connection/) Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [VoIP Software](https://www.capterra.com/voip-software/)[Call Accounting Software](https://www.capterra.com/call-accounting-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[IVR Software](https://www.capterra.com/ivr-software/)[Telecom Expense Management Software](https://www.capterra.com/telecom-expense-management-software/) I'm looking for Telephony Software that is: [Free](https://www.capterra.com/telephony-software/s/free/) Table of Contents - [The benefits of telephony software](#the-benefits-of-telephony-software) - [Typical features of telephony software](#typical-features-of-telephony-software) - [The cost of telephony software](#the-cost-of-telephony-software) - [Considerations when purchasing telephony software](#considerations-when-purchasing-telephony-software) - [Relevant telephony software trends](#relevant-telephony-software-trends) ## The benefits of telephony software - **Reduced call cost:** Traditional phone lines allow only one call at a time and charges on a per minute basis. VoIP systems, on the other hand, allow users to make multiple calls at any given time using the same internet bandwidth and connection. All they have to pay is their monthly broadband bill which brings the individual call cost to a fraction of the cost of a traditional phone call. - **All-inclusive service package:** Phone carriers make users pay extra for subscribing to additional services like call forwarding, video conferencing, national and international roaming, and group calling. But with telephony systems, users don't have to make any special requests to their service provider to activate such features, as they are already included in their package. In addition, telephony software can also be used to perform various other operations like transferring digital files, recording, and storing call data securely. - **Freedom of scalability:** Unlike traditional phone systems, which are difficult to scale as the business grows, telephony systems offer more flexibility and scalability in terms of adding new network lines and expanding network bandwidth, all while remaining cost effective. In the same way, you can also reduce the number of lines if you are planning on downsizing. Most of the software available in the market allows you to pay for what you use, making them economical and effective for businesses of all sizes. - **Mobility:** Mean opinion software (MOS) telephony systems offer either web-based portals or mobile accessibility that gives you the freedom to run your business from anywhere, at any time. Users need to log in to their account to start making and receiving phone calls from any internet enabled device. Unlike traditional phones, telephony solutions are not restricted by the network coverage of their service provider. Users don't even have to pay extra for national and international roaming. * * * ## Typical features of telephony software - **Call center management:** Manage call center operations such as call distribution, call answering, setting up the interactive voice response (IVR), and more. - **Voice and data integration:** Integrate voice and data into a single data packet to transfer between two parties over the internet. - **Inbound reporting:** Report key metrics of an inbound call center, such as the number of calls received and answered, call conversion rate, agent performance, etc. - **VoIP:** This is a service that allows businesses to make calls via any internet enabled system. - **Call monitoring:** Barge into and monitor calls taken by agents and new employees for training, performance monitoring, and quality inspection. * * * ## The cost of telephony software Most products in the market are priced on a “per user, per month” basis along with additional call charges and can be divided into three pricing tiers based on their starting price. **Price ranges\*:** - $0 - $16 - $16 - $60 - $60+ _\*The pricing included is for the entry-level/lowest priced offering that was found on vendor websites on September 9, 2019. These ranges correspond to 25th, 75th, and 100th percentile of the pricing information gathered from the vendor websites of sample products._ The above list summarizes pricing for the base plans of most products. An enterprise or premium product, which is priced higher, may include some additional features such as a power dialer, dedicated account manager, service level agreement (SLA) monitoring, and third-party integration. * * * ## Considerations when purchasing telephony software - **Ensure security and reliability of the solution:** Security is a crucial factor while shortlisting telephony software, since the software and its associated infrastructure will be handling your business communications end-to-end. So make sure the software you choose is capable of encrypting all of your messages. It is also a good idea to have additional security measures such as multi-factor authentication, single sign-on, user action monitoring, and role-based access and permissions. - **Look for what existing customers are saying:** When it comes to buying a telephony software, reviews from existing customers can be of great help to evaluate the call quality and the level of service offered by the service providers. Look for popular names on various software reviews and rating websites such as [Capterra](https://www.capterra.com/telephony-software/) to read about the software and their reviews before making up your mind. - **Validate training and support offered by the vendor:** Once you have shortlisted vendors, check to see what kind of support options are included in the software package, and note how easy it is to get ahold of the vendor’s support team. Determine what kind of support the vendor offers during implementation as well as post installation. Validate support in terms of onboarding videos, training manuals, support videos, and a troubleshooting knowledge base to determine how comprehensive the vendor’s support system is. * * * ## Relevant telephony software trends - **Global business phone system market is expected to grow:** Business telephony systems have come a long way, from using landline phones for making calls to using the internet for calling. According to [Future Market Insights](https://financesonline.com/business-phone-systems-statistics-analysis-of-trends-data-and-market-share/#general), the number of corporate VoIP subscribers worldwide is projected to reach 204.8 billion in 2020. This will drive the business telephony software market share to grow from $3 billion in 2015 to $140 billion in 2021. - [**Artificial intelligence (AI) chatbots**](https://www.capterra.com/resources/top-5-small-business-tech-trends/) **will drive customer interactions in future:** [Servion Global Solutions](https://aibusiness.com/ai-will-power-95-of-customer-interactions-by-2025/) has predicted that 95% of all customer interactions, be it text or call, will be powered by AI-enabled chatbots by 2025. Even [Gartner](https://www.gartner.com/en/newsroom/press-releases/2018-02-19-gartner-says-25-percent-of-customer-service-operations-will-use-virtual-customer-assistants-by-2020) predicted that 85% of customers will first have some sort of interaction with a bot by 2020 before actually speaking to a human being. AI can help call centers in many ways including language translation, recognizing speech patterns and agent skills to route calls to suitable reps, analyzing customer history to deliver better customer service, and more. It is expected that telephony software developers will start adding AI and bot capabilities to their existing telephony software.  * * * **Sources** Products evaluated for the pricing calculation were taken from [Capterra’s category page](https://www.capterra.com/telephony-software/). The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in [Capterra’s directory](https://www.capterra.com/telephony-software/) that offer them. The following sources were used for this document: 1\. [Top 5 Tech Trends for Small Business, Capterra](https://www.capterra.com/resources/top-5-small-business-tech-trends/)  (Date accessed: Sept 09, 2019) 2\. [Gartner Says 25% of Customer Service Operations Will Use Virtual Customer Assistants by 2020](https://www.gartner.com/en/newsroom/press-releases/2018-02-19-gartner-says-25-percent-of-customer-service-operations-will-use-virtual-customer-assistants-by-2020) (Date accessed: Sept 09, 2019) 3\. [Servion Global Solutions has predicted that by 2025, 95% of customer interactions will be powered by AI](https://aibusiness.com/ai-will-power-95-of-customer-interactions-by-2025/) (Date accessed: Sept 09, 2019) 4\. [30+ Key Business Phone Systems Statistics: 2019 Analysis of Trends, Data and Market Share](https://financesonline.com/business-phone-systems-statistics-analysis-of-trends-data-and-market-share/#general) (Date accessed: Sept 09, 2019)