Customer Support Tickets Analytics vs Etuma

Starting Price

Not provided by vendor

$500.00/month

Best For

Assists firms in sectors such as retail, software, app vendors, logistics, wholesale, distributors, telecom service providers and ISPs.

Feedback Categorizer that helps large enterprises with text analysis, customer journey monitoring and data analysis.

Rating


5 / 5
(4)


4 / 5
(1)

Ideal number of Users

1000+

1 - 1000+

Ease of Use


5 / 5

4 / 5

Customer Support


5 / 5

5 / 5

Features & Functionality


5 / 5

4 / 5

Value for Money


5 / 5

5 / 5

Product Features

  • check Boolean Queries
  • check Document Filtering
  • check Graphical Data Presentation
  • check Language Detection
  • check Predictive Modeling
  • check Sentiment Analysis
  • check Summarization
  • check Tagging
  • check Taxonomy Classification
  • check Text Analysis
  • check Topic Clustering
  • close Boolean Queries
  • close Document Filtering
  • check Graphical Data Presentation
  • check Language Detection
  • check Predictive Modeling
  • check Sentiment Analysis
  • close Summarization
  • close Tagging
  • check Taxonomy Classification
  • check Text Analysis
  • check Topic Clustering

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Customer Support Tickets Analytics vs Etuma

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