DiscoverText vs Customer Support Tickets Analytics

Starting Price

$99.00/month/user

Not provided by vendor

Best For

Fortune 1000 companies, academics, and government agencies that need analytics solutions that streamline the process of gathering, storing, and acting collaboratively on natural language text data.

Assists firms in sectors such as retail, software, app vendors, logistics, wholesale, distributors, telecom service providers and ISPs.

Rating


4.6 / 5
(109)
Read All Reviews

5 / 5
(4)

Ideal number of Users

1000+

1000+

Ease of Use


4.2 / 5


  • "DiscoverText has a clean user friendly interface that hides some very clever data analysis software."

  • "I liked that the filter function was easy to use. Coding was also easy, and that I could batch code items was a big plus."


5 / 5


Customer Support


4.5 / 5


  • "User-friendly, ability to run multiple feeds, coding capabilities, customer service."

  • "User-friendly tool w/ excellent customer service."


5 / 5


Features & Functionality


4.5 / 5


  • "Extremely and affordable partnership with GNIP for Twitter data. Useful quick quantitative analysis."

  • "User-friendly interface without much time needed to learn how to use this program. I have been using it for a while now and I love it."


4.8 / 5


Value for Money


4.6 / 5



4.8 / 5


Product Features

  • check Boolean Queries
  • check Document Filtering
  • check Graphical Data Presentation
  • check Language Detection
  • check Predictive Modeling
  • check Sentiment Analysis
  • close Summarization
  • check Tagging
  • check Taxonomy Classification
  • check Text Analysis
  • check Topic Clustering
  • check Boolean Queries
  • check Document Filtering
  • check Graphical Data Presentation
  • check Language Detection
  • check Predictive Modeling
  • check Sentiment Analysis
  • check Summarization
  • check Tagging
  • check Taxonomy Classification
  • check Text Analysis
  • check Topic Clustering

Screenshots

View 5 screenshots 92627 thumb
View 5 screenshots 103045 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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DiscoverText vs Customer Support Tickets Analytics

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