--- title: "Best Unified Communications Software 2026 | Capterra" description: "Find the top Unified Communications software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/unified-communications-software/" page_type: "category" language: "en" --- # Best Unified Communications Software Last updated on August 3, 2026 How to find the right Unified Communications Software? Learn more from our team about Unified Communications Software pricing features and benefits in our Unified Communications Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is unified communications software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on August 3, 2026 [Unified communications (UC) software](https://www.capterra.com/unified-communications-software/) integrates multiple communication tools such as voice calling, video conferencing, instant messaging, and content sharing into a single interface. This allows users to seamlessly switch between one mode of communication to another while using their computers, laptops, and smartphones. These tools also offer features such as voice over IP (VoIP), instant messaging, and file sharing. This enables users to communicate and collaborate with each other in real time which, in turn, improves user experience and productivity. For more information consult our [Unified Communications Buyers Guide](#buyers-guide-content) ## Wildix Rating: 4.7 out of 5 (209 reviews) Profile: [Wildix](https://www.capterra.com/p/218251/Wildix/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Mobile Access: 4.5 rating - Call Transfer: 4.7 rating - IVR: 4.7 rating - Chat/Messaging: 4.4 rating #### Lowest rated features - Call Monitoring: 4.2 rating - Voice Mail: 4.3 rating - Trend Analysis: 3.7 rating - Reporting & Statistics: 4.2 rating #### Feature-related review snippet Reviewer: antonio S. Reviewer details: Information Technology and Services, 1-10 employees Published: November 24, 2025 > "We especially appreciated the intuitive interface, real-time performance, and the ability to customize and connect it with our own MES and CRM systems." ### Gallery tab Ease of use: 4.6 out of 5 (209 reviews) #### Related review snippet Reviewer: Jean D. Reviewer details: Computer & Network Security, 1-10 employees Published: October 14, 2025 > "I appreciate the unified ecosystem where my colleagues can easily find all the important elements linked to our communications, contacts, management of shared answering machines, mobile application, etc." ### Integrations tab Wildix connects with 34+ software tools. [See all integrations](https://www.capterra.com/p/218251/Wildix/#integrations) #### Most popular integrations - Calendly: 4.7 rating - Microsoft Outlook: 4.4 rating - vtenext: 4.6 rating - Microsoft Exchange: 4.6 rating - RAMP: 4.4 rating - Kiamo: 4.3 rating #### Integrations-related review snippet Reviewer: Klaus S. Reviewer details: Computer Networking, 1-10 employees Published: October 13, 2025 > "Additionally, it offers strong security (WebRTC, 2FA, GDPR-compliant), integrates well with CRM systems, and boosts sales efficiency through web chat and AI features like Wilma AI." --- ## ClickSend Rating: 4.3 out of 5 (93 reviews) Profile: [ClickSend](https://www.capterra.com/p/175783/ClickSend/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ClickSend is a simple, global SMS platform built for developers and the businesses they support. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.02 Pricing details: Usage Based Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - SMS Messaging: 4.5 rating - Activity Dashboard: 4.2 rating - Alerts/Notifications: 4.8 rating - Chat/Messaging: 5.0 rating #### Lowest rated features - Mobile Access: 4.3 rating - Reporting & Statistics: 4.3 rating - Real-Time Reporting: 4.0 rating - Contact Management: 4.5 rating #### Feature-related review snippet Reviewer: Maria U. Reviewer details: Management Consulting, 51-200 employees Published: December 17, 2024 > "It is affordable, allows customization and is fast and effective." ### Gallery tab Ease of use: 4.4 out of 5 (93 reviews) #### Related review snippet Reviewer: Yan H. Reviewer details: Import and Export, 51-200 employees Published: December 23, 2024 > "ClickSend is a versatile communication platform that empowers businesses to send SMS, MMS, voice calls, and emails globally." ### Integrations tab ClickSend connects with 100+ software tools. [See all integrations](https://www.capterra.com/p/175783/ClickSend/#integrations) #### Most popular integrations - Google Docs: 4.7 rating - Jira: 4.4 rating - Zoho CRM: 4.3 rating - Shopify: 4.5 rating - FreshBooks: 4.5 rating - Freshdesk: 4.5 rating #### Integrations-related review snippet Reviewer: Renee J. Reviewer details: Warehousing, 501-1,000 employees Published: September 22, 2025 > "We find it easy to use and love the ability to simplify the PowerAutomate integration." --- ## Intulse Rating: 4.4 out of 5 (132 reviews) Profile: [Intulse](https://www.capterra.com/p/161865/Intulse/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Hosted VoIP service for large & small businesses. Cloud VoIP services (hosted PBX) and virtual phone systems. 100% US-based support. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $42.00 Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Most popular features - Mobile Access: Available - File Sharing: Not available - Screen Sharing: Available - Call Routing: Available - Two-Way Audio & Video: Available - Reporting & Statistics: Available - Task Management: Not available - Multi-Channel Communication: Not available - Contact Management: Available - Multi-User Collaboration: Available - Voice Mail: Available - Call Recording: Available #### Feature-related review snippet Reviewer: James S. Reviewer details: Logistics and Supply Chain, 1-10 employees Published: June 20, 2022 > "Also, their online interface is great for weekend work." ### Gallery tab Ease of use: 4.4 out of 5 (132 reviews) #### Related review snippet Reviewer: Michelle T. Reviewer details: Financial Services, 11-50 employees Published: April 2, 2025 > "It integrated with our CRM and they were very responsive" ### Integrations tab Intulse connects with 29+ software tools. [See all integrations](https://www.capterra.com/p/161865/Intulse/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Pipedrive: 4.5 rating - Insightly: 4.0 rating #### Integrations-related review snippet Reviewer: Michelle T. Reviewer details: Financial Services, 11-50 employees Published: April 2, 2025 > "It integrated with our CRM and they were very responsive" --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Cytracom Rating: 4.7 out of 5 (18 reviews) Profile: [Cytracom](https://www.capterra.com/p/162295/Cytracom/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Beautiful, easy-to-use voice and messaging platform for all businesses. Perfect for the office, home office, or any work location! #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.95 Pricing details: Per Feature, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Mobile Access: Available - File Sharing: Available - Screen Sharing: Not available - Call Routing: Available - Two-Way Audio & Video: Not available - Reporting & Statistics: Available - Task Management: Not available - Multi-Channel Communication: Available - Contact Management: Available - Multi-User Collaboration: Available - Voice Mail: Available - Call Recording: Available ### Gallery tab Ease of use: 4.6 out of 5 (18 reviews) ### Integrations tab Cytracom connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/162295/Cytracom/#integrations) #### Most popular integrations - HubSpot CRM: 4.5 rating - ConnectWise Automate: 4.1 rating --- ## Ultatel Cloud Business Phone System Rating: 4.7 out of 5 (41 reviews) Profile: [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Unlimited Voice, SMS, Fax, Chat, Video. Fully Customizable and Scalable to fit your Needs. All with our Award-winning 24/7/365 support. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $18.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Recording: 5.0 rating - Mobile Access: 5.0 rating - Chat/Messaging: 5.0 rating - Alerts/Notifications: 5.0 rating #### Lowest rated features - Call Monitoring: 5.0 rating - Video Conferencing: 5.0 rating #### Feature-related review snippet Reviewer: Laura M. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: September 29, 2022 > "The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great." ### Gallery tab Ease of use: 4.6 out of 5 (41 reviews) #### Related review snippet Reviewer: David C. Reviewer details: Electrical/Electronic Manufacturing, 11-50 employees Published: January 9, 2025 > "The system is available for our use 99.99% of the time - OK, I really don't have a firm number, but we have had two minor problems over the last couple of years and they were handled by Customer Service within minutes, a promised, and no delay between my placing the call and immediate attention." ### Integrations tab Ultatel Cloud Business Phone System connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/#integrations) #### Most popular integrations - Microsoft Teams: 4.2 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Pipedrive: 4.5 rating - Salesforce Platform: 4.4 rating #### Integrations-related review snippet Reviewer: Melissa S. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: January 25, 2023 > "I love the way UltaTel seamlessly integrates with Microsoft Teams." --- ## Vonix Rating: 4.8 out of 5 (23 reviews) Profile: [Vonix](https://www.capterra.com/p/191599/Vonix-Voice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Simplify teamwork with Vonix Unified Communications: voice, video, and chat in one platform. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $19.99 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Caller ID: 5.0 rating - Call Monitoring: 5.0 rating - Contact Management: 5.0 rating - Multi-User Collaboration: 5.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (23 reviews) #### Related review snippet Reviewer: Angie G. Reviewer details: Real Estate, 1-10 employees Published: November 22, 2023 > "I am pleased with the call volume and ease of use for the app" ### Integrations tab Vonix connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/191599/Vonix-Voice/#integrations) #### Most popular integrations - Zoho CRM: 4.3 rating - Zapier: 4.7 rating - Salesforce Platform: 4.4 rating - Filevine: 4.4 rating - Vertafore Agency Platform: 3.4 rating - AgencyZoom: 4.6 rating --- ## 3CX Rating: 4.4 out of 5 (467 reviews) Profile: [3CX](https://www.capterra.com/p/158704/3CX/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? 3CX is a unified communications solution including telephony, video conferencing, live chat and mobile apps. Get it for free! #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Simple and fast installation process - Unified business communication system Cons: - Frequent software glitches - Unreliable call connectivity #### Starting price Starting price: $350.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Mobile Access: 4.8 rating - Call Center Management: 4.7 rating - Call Routing: 4.6 rating - Chat/Messaging: 4.5 rating #### Lowest rated features - Reporting & Statistics: 3.0 rating - Caller ID: 4.4 rating - Call Recording: 4.6 rating - Activity Dashboard: 4.0 rating #### Feature-related review snippet Reviewer: Roberto S. Reviewer details: Information Technology and Services, 1-10 employees Published: September 16, 2024 > "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface." ### Gallery tab Ease of use: 4.4 out of 5 (467 reviews) #### Related review snippet Reviewer: Rachel T. Reviewer details: Construction, 1-10 employees Published: June 16, 2026 > "I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are at." ### Integrations tab 3CX connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/158704/3CX/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.5 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 4.1 rating - Zoho CRM: 3.7 rating - HubSpot CRM: 4.5 rating - Bitrix24: 4.2 rating #### Integrations-related review snippet Reviewer: Juan M. Reviewer details: Telecommunications, 51-200 employees Published: December 10, 2025 > "Esay of use and great integrations are the things I like the most." --- ## Akkadian Provisioning Manager Profile: [Akkadian Provisioning Manager](https://www.capterra.com/p/184153/Akkadian-Provisioning-Manager/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Our easy-to-use, turnkey solution streamlines Cisco Collaboration administration by automating MACDs across multiple UC servers. #### Pros and cons based on reviews Not available #### Starting price Starting price: $5000.00 Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Mobile Access: Available - File Sharing: Not available - Screen Sharing: Not available - Call Routing: Available - Two-Way Audio & Video: Not available - Reporting & Statistics: Available - Task Management: Not available - Multi-Channel Communication: Not available - Contact Management: Not available - Multi-User Collaboration: Available - Voice Mail: Available - Call Recording: Not available ### Gallery tab ### Integrations tab Akkadian Provisioning Manager connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/184153/Akkadian-Provisioning-Manager/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - ServiceNow: 4.5 rating - OneLogin: 4.6 rating --- ## Dialpad Rating: 4.2 out of 5 (570 reviews) Profile: [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Dialpad houses the latest in cloud telephony technology to provide organizations with modern communications tools. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Flexible multi-device calling - Intuitive and simple interface Cons: - Unresponsive customer service - Noticeable call latency issues #### Starting price Starting price: $27.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Alerts/Notifications: 5.0 rating - Chat/Messaging: 5.0 rating - Voice Mail: 4.5 rating - Call Routing: 5.0 rating #### Lowest rated features - Contact Management: 4.0 rating - Call Transfer: 5.0 rating - IVR: 5.0 rating - Mobile Access: 5.0 rating #### Feature-related review snippet Reviewer: Skyler G. Reviewer details: Construction, 51-200 employees Published: May 22, 2026 > "Dialpad has a simple UI system and is not overly complex." ### Gallery tab Ease of use: 4.3 out of 5 (570 reviews) #### Related review snippet Reviewer: Jennifer R. Reviewer details: E-Learning, 501-1,000 employees Published: May 26, 2026 > "It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform." ### Integrations tab Dialpad connects with 57+ software tools. [See all integrations](https://www.capterra.com/p/190976/Dialpad-Sell/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.9 rating - Google Workspace: 5.0 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 5.0 rating - Zendesk Suite: 4.4 rating - Zapier: 4.5 rating #### Integrations-related review snippet Reviewer: Stephanie V. Reviewer details: Real Estate, 51-200 employees Published: July 12, 2021 > "It's easy to use and integrates well with hubspot" --- ## Ringover Rating: 4.7 out of 5 (884 reviews) Profile: [Ringover](https://www.capterra.com/p/169627/RingOver/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive business telephony platform - Effective team collaboration tools Cons: - Occasional performance and speed delays - Connectivity dependent and unstable #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Alerts/Notifications: 5.0 rating - Chat/Messaging: 4.5 rating - Call Center Management: 5.0 rating - Call Recording: 5.0 rating #### Lowest rated features - Call Routing: 3.0 rating - Mobile Access: 5.0 rating - Real-Time Reporting: 5.0 rating - Call Monitoring: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 11-50 employees Published: February 24, 2026 > "The user-friendly and intuitive interface makes it easy for our team to get started right away without extensive training." ### Gallery tab Ease of use: 4.8 out of 5 (884 reviews) #### Related review snippet Reviewer: Wouter K. Reviewer details: Media Production, 51-200 employees Published: May 27, 2026 > "We were building a NewsRoom Operating System that gives journalists, editors and newsroom ops a single workspace for every channel they touch in a day: stores, scripts, phone, SMS, fax, email, wire feeds, chat, video huddles and so much more." ### Integrations tab Ringover connects with 42+ software tools. [See all integrations](https://www.capterra.com/p/169627/RingOver/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.6 rating - Zoho CRM: 5.0 rating - HubSpot CRM: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Elliott B. Reviewer details: Staffing and Recruiting, 1-10 employees Published: July 17, 2025 > "Its excellent CRM integration, analytics capabilities, Ai note taker and responsive support make it a clear winner for us." --- ## CTM Rating: 4.7 out of 5 (158 reviews) Profile: [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Attribution, analytics, and unified communications tools to automate and better leverage every touchpoint with your audience. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $79.00 Pricing details: Usage Based, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Call Monitoring: 5.0 rating - Call Recording: 5.0 rating - Call Center Management: 5.0 rating - SMS Messaging: 5.0 rating #### Lowest rated features - Chat/Messaging: 4.0 rating #### Feature-related review snippet Reviewer: Emilio X. Reviewer details: Health, Wellness and Fitness, 51-200 employees Published: April 22, 2026 > "The software provides a friendly interface that is easy to navigate and find the useful metrics." ### Gallery tab Ease of use: 4.5 out of 5 (158 reviews) #### Related review snippet Reviewer: Alejandra M. Reviewer details: Marketing and Advertising, 51-200 employees Published: April 15, 2026 > "It’s a reliable and robust platform that has significantly improved our ability to track, analyze, and optimize inbound calls." ### Integrations tab CTM connects with 62+ software tools. [See all integrations](https://www.capterra.com/p/152004/Call-tracking-software/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.8 rating - Mailchimp: 4.5 rating - Zoom Workplace: 4.6 rating - Wix: 4.4 rating - Shopify: 4.5 rating - Stripe: 4.6 rating #### Integrations-related review snippet Reviewer: Vincent B. Reviewer details: Marketing and Advertising, 51-200 employees Published: December 16, 2025 > "Their integrations (Google Ads, CRM platforms, analytics tools) are solid and reliable, and the platform scales well as call volume grows." --- ## Weave Rating: 4.3 out of 5 (672 reviews) Profile: [Weave](https://www.capterra.com/p/141842/Weave/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Enhanced patient interaction tools - Intuitive and accessible interface Cons: - Unreliable phone system functionality - Slow and inconsistent support response #### Starting price Starting price: $199.00 Pricing details: Other, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Chat/Messaging: 5.0 rating - Mobile Access: 5.0 rating - Alerts/Notifications: 5.0 rating - Call Routing: 5.0 rating #### Lowest rated features - Reporting & Statistics: 3.0 rating - Third-Party Integrations: 3.0 rating - Activity Dashboard: 4.5 rating - Multi-User Collaboration: 5.0 rating #### Feature-related review snippet Reviewer: Amanda J. Reviewer details: Medical Practice, 1-10 employees Published: July 10, 2025 > "The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team." ### Gallery tab Ease of use: 4.5 out of 5 (672 reviews) #### Related review snippet Reviewer: Isla W. Reviewer details: Computer Software, 201-500 employees Published: April 8, 2026 > "Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders." ### Integrations tab Weave connects with 41+ software tools. [See all integrations](https://www.capterra.com/p/141842/Weave/#integrations) #### Most popular integrations - DrChrono: 3.9 rating - eClinicalWorks: 3.3 rating - Dentrix: 4.9 rating - ezyVet: 4.6 rating - Dentrix Ascend: 4.1 rating - Eaglesoft: 4.9 rating #### Integrations-related review snippet Reviewer: Tom H. Reviewer details: Medical Practice, 1-10 employees Published: November 21, 2024 > "From day one has been very easy to integrate." --- ## Zenzap Rating: 4.7 out of 5 (41 reviews) Profile: [Zenzap](https://www.capterra.com/p/10018942/Zenzap/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Built for working teams of all sizes who want to unify team communication in one secure, organized work chat app. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Task Management: 5.0 rating - Alerts/Notifications: 4.9 rating - Mobile Access: 5.0 rating - Chat/Messaging: 4.9 rating #### Lowest rated features - Access Controls/Permissions: 4.6 rating - Meeting Management: 4.7 rating - Group Messaging: 5.0 rating - File Sharing: 5.0 rating #### Feature-related review snippet Reviewer: Santiago A. Reviewer details: Architecture & Planning, 1-10 employees Published: December 5, 2025 > "Its intuitive software helps organize the team and add new staff while keeping a smooth workflow." ### Gallery tab Ease of use: 4.8 out of 5 (41 reviews) #### Related review snippet Reviewer: Santiago A. Reviewer details: Architecture & Planning, 1-10 employees Published: December 5, 2025 > "Its intuitive software helps organize the team and add new staff while keeping a smooth workflow." ### Integrations tab Zenzap connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/10018942/Zenzap/#integrations) #### Most popular integrations - Google Workspace: 4.7 rating - Asana: 4.5 rating - Google Meet: 4.5 rating - Shopify: 4.5 rating - monday.com AI Work Platform: 4.6 rating - Zapier: 4.7 rating - Notion: 4.7 rating - 7shifts: 4.7 rating - Toast Payroll & Team Management: 3.5 rating --- ## Slack Rating: 4.7 out of 5 (24,163 reviews) Profile: [Slack](https://www.capterra.com/p/135003/Slack/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Conversations & collaboration in one place #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Centralized team collaboration hub - Efficient workplace messaging platform Cons: - Overwhelming and inconsistent notifications - Resource-intensive and slow performance #### Starting price Starting price: $8.75 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Mobile Access: 4.9 rating - Chat/Messaging: 4.9 rating - Alerts/Notifications: 4.8 rating - File Sharing: 4.8 rating #### Lowest rated features - Video Conferencing: 4.1 rating - Task Management: 4.2 rating - Call Routing: 4.4 rating - Two-Way Audio & Video: 4.5 rating #### Feature-related review snippet Reviewer: Konstantinos A. Reviewer details: Computer Software, 51-200 employees Published: April 9, 2026 > "The interface is clean, intuitive, and works seamlessly across devices." ### Gallery tab Ease of use: 4.6 out of 5 (24,163 reviews) #### Related review snippet Reviewer: Dave R. Reviewer details: Mechanical or Industrial Engineering, 11-50 employees Published: July 10, 2026 > "The search functionality, file sharing, integrations, and reliable desktop and mobile applications make it easy to collaborate, troubleshoot issues, and keep projects moving efficiently." ### Integrations tab Slack connects with 187+ software tools. [See all integrations](https://www.capterra.com/p/135003/Slack/#integrations) #### Most popular integrations - Hootsuite: 4.4 rating - Stripe: 4.6 rating - Any.do: 4.7 rating - SolarWinds Service Desk: 4.6 rating - Quip: 4.4 rating - Tellent Recruitee: 4.4 rating #### Integrations-related review snippet Reviewer: Jake P. Reviewer details: Hospital & Health Care, 1,001-5,000 employees Published: May 26, 2026 > "The direct integration with other tools like Google Drive and calendar apps also helps keep our workflow centralized in one hub." --- ## Zoom Workplace Rating: 4.6 out of 5 (14,644 reviews) Profile: [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive virtual meeting features - Dynamic group collaboration tools Cons: - Frequent technical glitches - Sensitive to internet quality #### Starting price Starting price: $14.99 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Mobile Access: 5.0 rating - Access Controls/Permissions: 5.0 rating - Screen Sharing: 5.0 rating - Video Conferencing: 5.0 rating #### Lowest rated features - Contact Management: 4.0 rating - Reporting & Statistics: 4.9 rating - Chat/Messaging: 4.8 rating - Third-Party Integrations: 4.7 rating #### Feature-related review snippet Reviewer: Staliseia W. Reviewer details: Information Technology and Services, Self-employed Published: November 25, 2025 > "The video quality is consistently strong, and the integration with messaging and scheduling tools helps streamline our workflow. While there’s room for improvement in navigation between features, it’s become an essential part of how we stay connected and productive" ### Gallery tab Ease of use: 4.6 out of 5 (14,644 reviews) #### Related review snippet Reviewer: Kanika K. Reviewer details: Education Management, 51-200 employees Published: April 21, 2026 > "The ability to easily record meetings on the cloud or directly to the computer is extremely useful, and the transcript feature is superb for reviewing discussions and maintaining records." ### Integrations tab Zoom Workplace connects with 59+ software tools. [See all integrations](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - PayPal: 4.6 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.8 rating - Jira: 4.4 rating - Asana: 4.5 rating #### Integrations-related review snippet Reviewer: Clyde W. Reviewer details: Food & Beverages, 501-1,000 employees Published: June 3, 2026 > "It also provides the ability to integrate SSO which creates a seamless sign in for users while providing additional security for sign ins." --- ## GoTo Meeting Rating: 4.4 out of 5 (11,531 reviews) Profile: [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Fast, easy and reliable online meeting software trusted by millions of people everyday for real-time virtual communication. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Integrated team collaboration tools - Robust multi-channel communication Cons: - Recurring technical glitches - Frequent audio reliability issues #### Starting price Starting price: $14.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Screen Sharing: 5.0 rating - Mobile Access: 5.0 rating - Video Conferencing: 5.0 rating - Two-Way Audio & Video: 5.0 rating #### Lowest rated features - Chat/Messaging: 4.7 rating - Access Controls/Permissions: 4.8 rating - Call Routing: 4.8 rating - Alerts/Notifications: 4.8 rating #### Feature-related review snippet Reviewer: Shelby C. Reviewer details: Law Practice, 1-10 employees Published: January 17, 2025 > "Another standout feature for me was the fade feature with the on screen pen." ### Gallery tab Ease of use: 4.4 out of 5 (11,531 reviews) #### Related review snippet Reviewer: Lily H. Reviewer details: Information Technology and Services, 5,001-10,000 employees Published: January 28, 2026 > "It will solves the problem of reliable remote communication and helps teams stay connected from different locations and tool is easy to set up , reliable for video calls, and improves team productivity. Despite minor issues that's dependable solution for professional online meetings." ### Integrations tab GoTo Meeting connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/163332/GoToMeeting/#integrations) #### Most popular integrations - Slack: 5.0 rating - Salesforce Sales Cloud: 4.4 rating - Microsoft 365: 4.4 rating - Acuity Scheduling: 4.8 rating - Google Calendar: 4.9 rating - Procore: 4.5 rating #### Integrations-related review snippet Reviewer: Jason B. Reviewer details: Construction, 51-200 employees Published: March 27, 2025 > "It integrates well with calendars and email for easy scheduling." --- ## Microsoft Teams Rating: 4.5 out of 5 (11,103 reviews) Profile: [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based application developed for business communications that helps manage chat, meet, file sharing, and more. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive team communication tools - Integrated team collaboration hub Cons: - Frequent glitches and crashes - Resource-heavy and slow performance #### Starting price Starting price: $4.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Mobile Access: 4.6 rating - Video Conferencing: 4.6 rating - Screen Sharing: 4.7 rating - Chat/Messaging: 4.7 rating #### Lowest rated features - Call Routing: 4.0 rating - Task Management: 4.2 rating - Call Transfer: 3.8 rating - Virtual Backgrounds: 4.3 rating #### Feature-related review snippet Reviewer: Marko K. Reviewer details: Environmental Services, 11-50 employees Published: January 2, 2026 > "It's intuitive and super easy to use, both on Macs and on Windows devices." ### Gallery tab Ease of use: 4.4 out of 5 (11,103 reviews) #### Related review snippet Reviewer: Yugma S. Reviewer details: Biotechnology, 201-500 employees Published: May 6, 2026 > "It has helped me in centralizing chat, call, meeting notes, screen share with cross functional teams mainly clients and distant team members." ### Integrations tab Microsoft Teams connects with 59+ software tools. [See all integrations](https://www.capterra.com/p/168668/Microsoft-Teams/#integrations) #### Most popular integrations - Trello: 4.5 rating - Microsoft PowerPoint: 4.7 rating - Microsoft Excel: 4.7 rating - Asana: 4.5 rating - Microsoft SharePoint: 4.5 rating - Zendesk Suite: 4.4 rating #### Integrations-related review snippet Reviewer: Dave R. Reviewer details: Mechanical or Industrial Engineering, 11-50 employees Published: July 7, 2026 > "Its seamless integration with Microsoft 365, including Outlook, SharePoint, and OneDrive, helps streamline communication and keeps teams connected across the organization." --- ## Webex Suite Rating: 4.4 out of 5 (7,408 reviews) Profile: [Webex Suite](https://www.capterra.com/p/237272/Webex/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Robust video conferencing features - Unified business communication hub Cons: - Frequent technical glitches - Audio reliability and mute challenges #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Two-Way Audio & Video: 4.8 rating - Mobile Access: 4.9 rating - Video Conferencing: 4.9 rating - Call Routing: 4.6 rating #### Lowest rated features - File Sharing: 4.0 rating - Activity Tracking: 3.5 rating - Contact Management: 3.5 rating - IVR: 3.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Facilities Services, 10,001+ employees Published: July 31, 2025 > "The hardware is robust, with intuitive controls for users unfamiliar with the system." ### Gallery tab Ease of use: 4.3 out of 5 (7,408 reviews) #### Related review snippet Reviewer: Brian T. Reviewer details: E-Learning, 51-200 employees Published: June 5, 2026 > "Next, not only does this app have traditional landline business phone capabilities, it also offers a texting feature so that you can send and receive text like on a mobile phone or smartphone. " ### Integrations tab Webex Suite connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/237272/Webex/#integrations) #### Most popular integrations - Slack: 4.9 rating - Microsoft Teams: 4.7 rating - GitHub: 4.8 rating - Zendesk Suite: 4.4 rating - Zapier: 4.6 rating - Microsoft Outlook: 4.7 rating #### Integrations-related review snippet Reviewer: Tayo F. Reviewer details: Information Technology and Services, 11-50 employees Published: August 27, 2024 > "The integration with other Cisco tools is also seamless." --- ## NetSuite Rating: 4.2 out of 5 (2,057 reviews) Profile: [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Web-based & AI-powered enterprise resource planning (ERP) tool that gives businesses the visibility & control needed to make decisions. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 3.8 out of 5 - Features: 4.2 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Automated financial process integration - Unified inventory and operations control Cons: - High and unpredictable costs - Frequent bugs and unresolved errors #### Starting price Starting price: Not available Pricing details: Per Year Free trial: No Free demo: No ### Features tab #### Most popular features - Mobile Access: Available - File Sharing: Available - Screen Sharing: Not available - Call Routing: Not available - Two-Way Audio & Video: Not available - Reporting & Statistics: Available - Task Management: Available - Multi-Channel Communication: Available - Contact Management: Available - Multi-User Collaboration: Not available - Voice Mail: Not available - Call Recording: Not available #### Feature-related review snippet Reviewer: Teresa Z. Reviewer details: Wholesale, 51-200 employees Published: March 25, 2026 > "What I like the most about NetSuite is its innovative AI technology, which could significantly reduce the amount of manual work involved within the business" ### Gallery tab Ease of use: 4.0 out of 5 (2,057 reviews) #### Related review snippet Reviewer: Sachin P. Reviewer details: Consumer Goods, 51-200 employees Published: April 8, 2026 > "Its real-time reporting and scalability were especially valuable for supporting business growth and decision-making. If you want, tell me your role (e.g., finance, ops, sales), and I can tailor it to sound more personal and specific." ### Integrations tab NetSuite connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/135757/NetSuite/#integrations) #### Most popular integrations - Docusign: 4.7 rating - Box: 4.4 rating - BambooHR: 4.6 rating - Microsoft Outlook: 4.3 rating - SAP Concur: 3.9 rating - Expensify: 4.1 rating #### Integrations-related review snippet Reviewer: Keson Y. Reviewer details: Transportation/Trucking/Railroad, 51-200 employees Published: March 25, 2026 > "What I liked most about NetSuite was how it brings multiple business functions into one integrated platform." --- ## LiveAgent Rating: 4.7 out of 5 (1,787 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Start for Free with LiveAgent and provide excellent customer service with the ultimate customer experience software solution. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive omnichannel support tools - Efficient client interaction management Cons: - Frequent technical glitches and instability - Cumbersome and inconsistent email handling #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Multi-Channel Communication: 5.0 rating - Alerts/Notifications: 4.9 rating - Chat/Messaging: 5.0 rating - Contact Management: 5.0 rating #### Lowest rated features - Reporting & Statistics: 4.0 rating - Third-Party Integrations: 4.0 rating - Access Controls/Permissions: 4.8 rating - Mobile Access: 5.0 rating #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,787 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 125+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - Slack: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Joomla: 4.2 rating - GetResponse: 4.2 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Carole K. Reviewer details: Higher Education, 11-50 employees Published: August 22, 2024 > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" --- ## Workplace from Meta Rating: 4.4 out of 5 (1,351 reviews) Profile: [Workplace from Meta](https://www.capterra.com/p/168669/Workplace/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Workplace makes business communication fast, fun and reliable, with features such as groups, live video and instant messaging. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Familiar and intuitive interface - Centralized real-time collaboration hub Cons: - Overwhelming and distracting notifications - Ongoing privacy and security concerns #### Starting price Starting price: $4.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Mobile Access: 4.9 rating - Multi-User Collaboration: 4.5 rating - Chat/Messaging: 4.4 rating - Access Controls/Permissions: 5.0 rating #### Lowest rated features - Video Conferencing: 3.5 rating - Screen Sharing: 4.0 rating - File Sharing: 4.0 rating - Alerts/Notifications: 4.5 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 1,001-5,000 employees Published: September 15, 2022 > "Familiar interface with users of Facebook that's user-friendly for users that aren't used to complicated CRM." ### Gallery tab Ease of use: 4.5 out of 5 (1,351 reviews) #### Related review snippet Reviewer: Kubentheran N. Reviewer details: Construction, 51-200 employees Published: July 14, 2025 > "Ot had all the features we required within the business, which included in app video calls." ### Integrations tab Workplace from Meta connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/168669/Workplace/#integrations) #### Most popular integrations - Trello: 4.5 rating - Dropbox: 4.5 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.0 rating - Microsoft 365: 5.0 rating - OneDrive: 4.5 rating #### Integrations-related review snippet Reviewer: Benjamin G. Reviewer details: Medical Practice, 11-50 employees Published: June 23, 2023 > "Meh, it's not the worst thing in the world but it seems like there are far better options out there. While meta is the best for integrating Facebook, I feel learning to use other apps will be far more useful in the long term." --- ## RingEX Rating: 4.2 out of 5 (1,205 reviews) Profile: [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? RingEX gives you unified access to everything you need in one robust and easy-to-navigate cloud communications system. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Streamlined and intuitive platform - Versatile diGital fax features Cons: - Frequent glitches and instability - Unreliable call performance #### Starting price Starting price: $30.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Mobile Access: 4.8 rating - Chat/Messaging: 4.5 rating - Call Routing: 4.6 rating - Call Center Management: 4.6 rating #### Lowest rated features - Alerts/Notifications: 4.0 rating - Multi-User Collaboration: 4.4 rating - Activity Tracking: 4.0 rating - Call Tracking: 4.0 rating #### Feature-related review snippet Reviewer: Jonathan B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: October 30, 2025 > "The navigation part of RingEx is very compatible and easy to work through." ### Gallery tab Ease of use: 4.2 out of 5 (1,205 reviews) #### Related review snippet Reviewer: Reneisha H. Reviewer details: Medical Practice, 11-50 employees Published: May 7, 2026 > "Features like call routing, voicemail access, and remote communication tools are helpful in a busy medical practice environment. Once users become familiar with the platform, it can improve accessibility and communication efficiency across teams." ### Integrations tab RingEX connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/242188/RingCentral-MVP/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Google Workspace: 4.7 rating - Microsoft 365: 4.8 rating - Box: 4.4 rating - Zendesk Suite: 4.4 rating - Microsoft Outlook: 4.4 rating #### Integrations-related review snippet Reviewer: Erica V. Reviewer details: Law Practice, 1-10 employees Published: September 21, 2023 > "It was easy to integrate into our system and no one has experienced any issues thusfar." --- ## Bitrix24 Rating: 4.2 out of 5 (999 reviews) Profile: [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Bitrix24 is #1 free unified communications platform used by 15 million companies. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Integrated team communication tools - Comprehensive team collaboration platform Cons: - Delayed and limited customer support - Frequent bugs and technical issues #### Starting price Starting price: $69.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Access Controls/Permissions: 5.0 rating - File Sharing: 5.0 rating - Mobile Access: 5.0 rating - Task Management: 5.0 rating #### Lowest rated features - Alerts/Notifications: 5.0 rating - Call Center Management: 5.0 rating - Call Transfer: 5.0 rating - Chat/Messaging: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 4, 2025 > "The user interace was mostly intuitive and easy to use." ### Gallery tab Ease of use: 4.0 out of 5 (999 reviews) #### Related review snippet Reviewer: Ramadhan A. Reviewer details: Education Management, 11-50 employees Published: June 25, 2026 > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform." ### Integrations tab Bitrix24 connects with 83+ software tools. [See all integrations](https://www.capterra.com/p/113540/Bitrix24/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Gmail: 4.7 rating - Docusign: 5.0 rating - Box: 4.4 rating - Google Calendar: 4.8 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Building Materials, 10,001+ employees Published: April 13, 2026 > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." --- ## Nextiva Rating: 4.6 out of 5 (919 reviews) Profile: [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Nextiva is an enterprise phone system with 40+ features, 99.999% uptime reliability, and 24/7 tech support. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and flexible interface - Comprehensive business communication platform Cons: - Frequent technical glitches and delays - Opaque and restrictive contract terms #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.8 rating - Voice Mail: 4.8 rating - Mobile Access: 4.5 rating - Chat/Messaging: 4.6 rating #### Lowest rated features - Call Recording: 3.8 rating - Access Controls/Permissions: 4.3 rating - Call Center Management: 4.5 rating - Alerts/Notifications: 4.6 rating #### Feature-related review snippet Reviewer: Cade R. Reviewer details: Automotive, 51-200 employees Published: November 10, 2023 > "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless communication experience. While the pricing might be a consideration for some, the benefits it offers in terms of efficiency, professionalism, and productivity far outweigh the costs." ### Gallery tab Ease of use: 4.5 out of 5 (919 reviews) #### Related review snippet Reviewer: Bob W. Reviewer details: Marketing and Advertising, Self-employed Published: May 28, 2026 > "I contacted support and they changed some things and said wait 45 minutes and it should work." ### Integrations tab Nextiva connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/175788/Nextiva/#integrations) #### Most popular integrations - Google Workspace: 5.0 rating - Microsoft Teams: 4.6 rating - Zoho CRM: 4.0 rating - Zendesk Suite: 4.4 rating - Microsoft Outlook: 4.6 rating - NetSuite: 4.2 rating #### Integrations-related review snippet Reviewer: Jason S. Reviewer details: Marketing and Advertising, 1-10 employees Published: December 18, 2025 > "Most integrations worked the first time after they were installed." --- ## GoTo Connect Rating: 4.5 out of 5 (670 reviews) Profile: [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? GoTo makes IT and business communication easy so its customers can do what matters most. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Responsive and knowledgeable assistance - Intuitive multi-platform user experience Cons: - Inconsistent call handling features - Confusing and slow billing processes #### Starting price Starting price: Not available Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 5.0 rating - Voice Mail: 5.0 rating - Access Controls/Permissions: 5.0 rating - Call Center Management: 5.0 rating #### Lowest rated features - Caller ID: 5.0 rating - Contact Management: 5.0 rating - File Sharing: 5.0 rating - IVR: 5.0 rating #### Feature-related review snippet Reviewer: Rosalina M. Reviewer details: Insurance, 1-10 employees Published: March 2, 2023 > "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with smoothing out their correspondence processes. While there are a few impediments as far as revealing choices and customization, the reasonable estimating and adaptable settings make it a solid competitor for organizations hoping to further develop their correspondence capacities." ### Gallery tab Ease of use: 4.4 out of 5 (670 reviews) #### Related review snippet Reviewer: LaWanda L. Reviewer details: Health, Wellness and Fitness, 201-500 employees Published: January 29, 2026 > "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available." ### Integrations tab GoTo Connect connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/163604/GoTo-Connect/#integrations) #### Most popular integrations - Slack: 5.0 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.5 rating - Microsoft Teams: 5.0 rating - Zoho CRM: 4.3 rating - Microsoft Azure: 4.6 rating #### Integrations-related review snippet Reviewer: Shanna K. Reviewer details: Legal Services, 11-50 employees Published: March 30, 2021 > "GoToConnect is easy enough to integrate and use that I feel almost anyone can use it. " --- Page 1 of 6 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (267) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Call Recording Call Routing Contact Management File Sharing Generative AI Mobile Access Multi-Channel Communication Multi-User Collaboration Reporting & Statistics Screen Sharing SMS Messaging Task Management Two-Way Audio & Video Voice Mail Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [VoIP Software](https://www.capterra.com/voip-software/)[Telephony Software](https://www.capterra.com/telephony-software/)[Web Conferencing Software](https://www.capterra.com/web-conferencing-software/)[Mobility Software](https://www.capterra.com/mobility-software/)[Collaboration Software](https://www.capterra.com/collaboration-software/)[Screen Sharing Software](https://www.capterra.com/screen-sharing-software/) Table of Contents - [Benefits of unified communications software](#benefits-of-unified-communications-software) - [Typical features of unified communications software](#typical-features-of-unified-communications-software) - [Cost of unified communications software](#cost-of-unified-communications-software) - [Considerations when purchasing unified communications software](#considerations-when-purchasing-unified-communications-software) ## Benefits of unified communications software - **Drives collaboration**: A unified communications platform makes collaboration and communication easier as it offers both real-time and asynchronous communication options in a single interface. These options allow employees to communicate with each other over voice and video calls or engage in chat or text messaging. These tools also allow employees to share files such as images, videos, or PDFs and collaborate on them by reviewing, editing, or annotating them in real time. By offering such features, a UC system drives collaboration and also makes remote collaboration easier. - **Reduces cost of operation**: UC tools consolidate multiple communication services into one platform. Instead of investing in different calling, instant messaging, and conferencing tools, businesses can invest in one solution and get all the communication and collaboration options. As unified communication solutions include high-definition video conferencing, they replace in-person meetings and eliminate the need for travel, thus helping a business reduce operational costs. - **Strengthens IT security**: A unified communications solution integrates all the communication tools into a unified platform. All the communication tools are interconnected and don't require authentication each time they are used. This simplifies the job of IT teams as they don't have to apply security policies to multiple applications. Tasks like security patch updates and compliance management are also less complex as only one communication tool needs to be managed. - **Improves customer experience**: When in need, customers reach out to businesses via multiple channels. They call or chat with the customer support agent when in need of instant assistance or email them detailing the problem they are experiencing. For customer support staff, it can get difficult to keep track of all the incoming calls, messages, and emails when they are spread across multiple systems. A UC solution brings all the communication channels to one platform and allows customer support agents to respond to all customer queries in a timely manner, thereby improving customer experience. ## Typical features of unified communications software - **Chat/messaging**: Allows users to send one-on-one or group messages to other users of the application in real time to communicate and collaborate with them. - **Multi-channel communication**: Provides multiple communication options including messaging, calling, and video conferencing, and allows users to easily switch between them. - **Call recording**: Automatically records phone calls with the consent of both the caller and the receiver. - **Call routing**: Routes incoming phone calls to specific departments based on predetermined criteria. - **File sharing**: Permits the users to share audio, images, videos, or documents digitally with one another. - **Mobile access**: Comes with a mobile application or mobile version, allowing users to access the software remotely via their smartphones. ## Cost of unified communications software Most products in the market are priced on a per-user, per-month basis and can be divided into three pricing tiers based on their starting price. **Price ranges\*:** - $4 - $6 - $7 - $19 - $20+ _\*The pricing included is for the entry-level/lowest-priced offerings found on vendor websites as of September 26, 2022. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products._ The above list includes pricing for the base plans of most products. An enterprise or premium product that is priced higher may include additional features such as reporting and statistics, third-party integrations, voice mail, and call recording. ## Considerations when purchasing unified communications software - **Audit current communication tools**: Before investing in UC software, find out how your staff communicates with each other. Understand the mode of communication they are relying on the most and figure out how their communication practices can be made more efficient. If your staff prefers face-to-face meetings then a UC platform with high-definition video calling or conferencing features will be the best fit. Similarly, if the staff frequently collaborates on projects, then the best unified communications platform will be one with advanced collaboration features including file sharing and annotating features. - **Assess security policies**: When business communication takes place on a single platform, it is important to ensure the tool has strong data security measures in place. Secure real-time transport protocols (SRTP) to protect voice calls, end-to-end encryption to encrypt chats and shared files, and fraud detection and prevention are some security features to look for in a unified communication platform. A tool that also allows admins to control user access will also help ensure that files are only accessible to authorized people. - **Look for scalability**: As the business grows and team size increases, the number of users of the unified communications tool will also increase. A tool that can scale with the business is a better choice. However, adding more users to the UC platform often comes with additional costs. Thus, understanding the costs involved and the maximum limit of users in advance help make a better decision. **Sources** Products evaluated for the pricing calculation were taken from Capterra’s [unified communications software](https://www.capterra.com/unified-communications-software/) directory. The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in Capterra’s directory that offer them.