# 2022 Capterra Shortlist for Unified Communications | Capterra

> Discover the highest-rated & most popular Unified Communications Software of 2022. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/unified-communications-software/shortlist

---

# 2022 Capterra Shortlist for Unified Communications

-   [All Products](https://www.capterra.com/unified-communications-software/)
-   [Capterra Shortlist](https://www.capterra.com/unified-communications-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/135003/Slack/)

## [Slack](https://www.capterra.com/p/135003/Slack/)

[4.7 (24035)](https://www.capterra.com/p/135003/Slack/reviews/)[View all reviews](https://www.capterra.com/p/135003/Slack/reviews/)

Conversations & collaboration in one place

Overall Score

100/100

Popularity: 50/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.4

Features

4.6

Value for Money

4.5

Paid plans start at

$8.75Per Month

Free Trial

Free Version

Category Features

11/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/175002/Grasshopper/)

## [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)

[4.3 (358)](https://www.capterra.com/p/175002/Grasshopper/reviews/)[View all reviews](https://www.capterra.com/p/175002/Grasshopper/reviews/)

[](https://www.capterra.com/p/175002/Grasshopper/)

Get the perfect phone number for your small business and turn the world into our office with the Grasshopper virtual phone system.

Overall Score

90/100

Popularity: 44/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.2

Value for Money

4.3

Paid plans start at

$14.00Per Year

Free Trial

Free Version

Category Features

8/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/163604/GoTo-Connect/)

## [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)

[4.5 (667)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)[View all reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

[](https://www.capterra.com/p/163604/GoTo-Connect/)

GoTo makes IT and business communication easy so its customers can do what matters most.

Overall Score

89/100

Popularity: 42/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.5

Features

4.5

Value for Money

4.4

Paid plans start at

Not provided by the vendor

Category Features

10/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/141842/Weave/)

## [Weave](https://www.capterra.com/p/141842/Weave/)

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)[View all reviews](https://www.capterra.com/p/141842/Weave/reviews/)

Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more.

Overall Score

89/100

Popularity: 45/50

Ratings: 44/50

Review Breakdown

Ease of Use

4.5

Customer Service

3.9

Features

4.3

Value for Money

4.1

Paid plans start at

Not provided by the vendor

Category Features

11/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/132901/Front/)

## [Front](https://www.capterra.com/p/132901/Front/)

[4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/)[View all reviews](https://www.capterra.com/p/132901/Front/reviews/)

[](https://www.capterra.com/p/132901/Front/)

How teams streamline internal and customer communication to deliver exceptional service at scale.

Overall Score

87/100

Popularity: 39/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.4

Features

4.4

Value for Money

4.1

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

13/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/173179/Blink/)

## [Blink](https://www.capterra.com/p/173179/Blink/)

[4.7 (131)](https://www.capterra.com/p/173179/Blink/reviews/)[View all reviews](https://www.capterra.com/p/173179/Blink/reviews/)

[](https://www.capterra.com/p/173179/Blink/)

Blink gives your entire company a better way to communicate: fast, simple, and built for teams on the go.

Overall Score

86/100

Popularity: 38/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.5

Value for Money

4.6

Paid plans start at

$4.50Per Month

Free Trial

Free Version

Category Features

8/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/151072/Flock/)

## [Flock](https://www.capterra.com/p/151072/Flock/)

[4.5 (344)](https://www.capterra.com/p/151072/Flock/reviews/)[View all reviews](https://www.capterra.com/p/151072/Flock/reviews/)

[](https://www.capterra.com/p/151072/Flock/)

Flock is a unified communication tool that helps you get work done, only faster! Trusted by over 32000 businesses globally.

Overall Score

86/100

Popularity: 38/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.5

Features

4.4

Value for Money

4.6

Paid plans start at

$6.00Per Month

Free Trial

Free Version

Category Features

8/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/237272/Webex/)

## [Webex Suite](https://www.capterra.com/p/237272/Webex/)

[4.4 (7395)](https://www.capterra.com/p/237272/Webex/reviews/)[View all reviews](https://www.capterra.com/p/237272/Webex/reviews/)

[](https://www.capterra.com/p/237272/Webex/)

Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.

Overall Score

86/100

Popularity: 39/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.2

Features

4.3

Value for Money

4.2

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

12/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/190976/Dialpad-Sell/)

## [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)

[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)[View all reviews](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Dialpad houses the latest in cloud telephony technology to provide organizations with modern communications tools.

Overall Score

85/100

Popularity: 37/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.0

Features

4.2

Value for Money

4.1

Paid plans start at

$27.00Per Month

Free Trial

Free Version

Category Features

7/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

[

](https://www.capterra.com/p/168668/Microsoft-Teams/)

## [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

[4.5 (10931)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)[View all reviews](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

[](https://www.capterra.com/p/168668/Microsoft-Teams/)

Cloud-based application developed for business communications that helps manage chat, meet, file sharing, and more.

Overall Score

85/100

Popularity: 37/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.2

Features

4.4

Value for Money

4.4

Paid plans start at

$4.00Per Month

Free Trial

Free Version

Category Features

12/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/168669/Workplace/)

## [Workplace from Meta](https://www.capterra.com/p/168669/Workplace/)

[4.4 (1351)](https://www.capterra.com/p/168669/Workplace/reviews/)[View all reviews](https://www.capterra.com/p/168669/Workplace/reviews/)

[](https://www.capterra.com/p/168669/Workplace/)

Workplace makes business communication fast, fun and reliable, with features such as groups, live video and instant messaging.

Overall Score

85/100

Popularity: 38/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.2

Features

4.3

Value for Money

4.3

Paid plans start at

$4.00Per Month

Free Trial

Free Version

Category Features

7/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/163332/GoToMeeting/)

## [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)

[4.4 (11525)](https://www.capterra.com/p/163332/GoToMeeting/reviews/)[View all reviews](https://www.capterra.com/p/163332/GoToMeeting/reviews/)

[](https://www.capterra.com/p/163332/GoToMeeting/)

Fast, easy and reliable online meeting software trusted by millions of people everyday for real-time virtual communication.

Overall Score

84/100

Popularity: 37/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.4

Value for Money

4.3

Paid plans start at

$14.00Per Month

Free Trial

Free Version

Category Features

11/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/175788/Nextiva/)

## [Nextiva](https://www.capterra.com/p/175788/Nextiva/)

[4.6 (914)](https://www.capterra.com/p/175788/Nextiva/reviews/)[View all reviews](https://www.capterra.com/p/175788/Nextiva/reviews/)

[](https://www.capterra.com/p/175788/Nextiva/)

Nextiva is an enterprise phone system with 40+ features, 99.999% uptime reliability, and 24/7 tech support.

Overall Score

84/100

Popularity: 39/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

11/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/174109/Ooma-Office/)

## [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

[4.4 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/)[View all reviews](https://www.capterra.com/p/174109/Ooma-Office/reviews/)

[](https://www.capterra.com/p/174109/Ooma-Office/)

Intuitive and easy-to-deploy UCaaS communications service that smoothly integrates with existing systems and serves customers with ease

Overall Score

83/100

Popularity: 35/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.4

Features

4.4

Value for Money

4.5

Paid plans start at

$19.95Per Month

Free Trial

Free Version

Category Features

9/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/152884/Missive/)

## [Missive](https://www.capterra.com/p/152884/Missive/)

[4.9 (142)](https://www.capterra.com/p/152884/Missive/reviews/)[View all reviews](https://www.capterra.com/p/152884/Missive/reviews/)

[](https://www.capterra.com/p/152884/Missive/)

Email collaboration tool that empowers teams to work on emails together, instead of forwarding endlessly or risking double sending.

Overall Score

82/100

Popularity: 34/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.8

Features

4.7

Value for Money

4.7

Paid plans start at

$18.00Per Month

Free Trial

Free Version

Category Features

7/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/158704/3CX/)

## [3CX](https://www.capterra.com/p/158704/3CX/)

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)[View all reviews](https://www.capterra.com/p/158704/3CX/reviews/)

3CX is a unified communications solution including telephony, video conferencing, live chat and mobile apps. Get it for free!

Overall Score

81/100

Popularity: 33/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.1

Features

4.4

Value for Money

4.3

Paid plans start at

$350.00Per Year

Free Trial

Free Version

Category Features

13/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/187525/Virtual-Office/)

## [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)[View all reviews](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

[](https://www.capterra.com/p/187525/Virtual-Office/)

8x8 Work: All-in-one collaboration hub - phone, video, messaging. Secure, unified communication for all, anytime, anywhere.

Overall Score

81/100

Popularity: 34/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.1

Customer Service

3.7

Features

4.1

Value for Money

3.9

Paid plans start at

$24.00Per Month

Free Trial

Free Version

Category Features

13/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

## [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

[4.2 (253)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)[View all reviews](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

[](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

RingCentral Call Centre solution delivers omnichannel capabilities that let customers decide how they want to engage with you.

Overall Score

81/100

Popularity: 34/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.2

Features

4.3

Value for Money

4.0

Paid plans start at

$65.00Per Month

Free Trial

Free Version

Category Features

9/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/242188/RingCentral-MVP/)

## [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

[4.2 (1200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)[View all reviews](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

[](https://www.capterra.com/p/242188/RingCentral-MVP/)

RingEX gives you unified access to everything you need in one robust and easy-to-navigate cloud communications system.

Overall Score

81/100

Popularity: 34/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.0

Features

4.3

Value for Money

4.1

Paid plans start at

$30.00Per Month

Free Trial

Free Version

Category Features

12/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/113540/Bitrix24/)

## [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)[View all reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/)

[](https://www.capterra.com/p/113540/Bitrix24/)

Bitrix24 is #1 free unified communications platform used by 15 million companies.

Overall Score

77/100

Popularity: 30/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.0

Customer Service

4.0

Features

4.3

Value for Money

4.2

Paid plans start at

€61.00Per Month

Free Trial

Free Version

Category Features

14/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/161575/Rocket-Chat/)

## [Rocket.Chat](https://www.capterra.com/p/161575/Rocket-Chat/)

[4.3 (156)](https://www.capterra.com/p/161575/Rocket-Chat/reviews/)[View all reviews](https://www.capterra.com/p/161575/Rocket-Chat/reviews/)

[](https://www.capterra.com/p/161575/Rocket-Chat/)

The world's largest open source communications platform.

Overall Score

76/100

Popularity: 29/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.1

Features

4.2

Value for Money

4.4

Paid plans start at

Not provided by the vendor

Category Features

11/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/201794/Workvivo/)

## [Workvivo](https://www.capterra.com/p/201794/Workvivo/)

[4.7 (135)](https://www.capterra.com/p/201794/Workvivo/reviews/)[View all reviews](https://www.capterra.com/p/201794/Workvivo/reviews/)

[](https://www.capterra.com/p/201794/Workvivo/)

Workvivo is an employee experience platform (EXP) that simplifies internal communication and drives engagement.

Overall Score

76/100

Popularity: 27/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.8

Features

4.4

Value for Money

4.7

Paid plans start at

$20000.00One Time

Free Trial

Free Version

Category Features

6/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/153937/Livestorm/)

## [Livestorm](https://www.capterra.com/p/153937/Livestorm/)

[4.7 (397)](https://www.capterra.com/p/153937/Livestorm/reviews/)[View all reviews](https://www.capterra.com/p/153937/Livestorm/reviews/)

[](https://www.capterra.com/p/153937/Livestorm/)

Livestorm is an end-to-end video engagement platform that enables you to connect, engage, and capture actionable insights in one place.

Overall Score

75/100

Popularity: 26/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.5

Features

4.4

Value for Money

4.4

Paid plans start at

Not provided by the vendor

Category Features

9/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/218055/Pumble/)

## [Pumble](https://www.capterra.com/p/218055/Pumble/)

[4.7 (234)](https://www.capterra.com/p/218055/Pumble/reviews/)[View all reviews](https://www.capterra.com/p/218055/Pumble/reviews/)

[](https://www.capterra.com/p/218055/Pumble/)

Team collaboration app with free storage, unlimited messages and users.

Overall Score

75/100

Popularity: 26/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.4

Value for Money

4.6

Paid plans start at

Not provided by the vendor

Category Features

9/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/152004/Call-tracking-software/)

## [CTM](https://www.capterra.com/p/152004/Call-tracking-software/)

[4.6 (150)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)[View all reviews](https://www.capterra.com/p/152004/Call-tracking-software/reviews/)

Attribution, analytics, and unified communications tools to automate and better leverage every touchpoint with your audience.

Overall Score

74/100

Popularity: 27/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

$79.00Per Month

Free Trial

Free Version

Category Features

9/15

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Unified Communications Software](https://www.capterra.com/unified-communications-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:September 27, 2022