CBSW / UMS.net vs Utilmate

Starting Price

Not provided by vendor Not provided by vendor

Best For

Utility sector, water companies, sewer companies, electric companies, gas companies

Billing solution that features invoice, payment & customer management for utility billing. real-time charging and cloud billing solution for hot & cold water, electricity, gas, & internet re-sellers.

Ideal number of Users

1 - 499

1 - 99

Rating


4.6 / 5
(157)
Read All Reviews
(0)

Ease of Use


4.6 / 5


  • "The people are very friendly and always accomplish whatever I need big or small. The program is user friendly and that makes it easy for someone to fill in when I'm not here which."

  • "The software is easy to use; the company is excellent in its implementation; tech support is great - the response time is excellent; and there is not enough this company can do for it's patrons."



Customer Support


4.6 / 5


  • "The CUSI tech support has always been courteous and exceptional while showing a good sense of humor by entertaining my somewhat quirky sense of humor."

  • "The customer service is great, very friendly (the person I worked w/ was awesome, anyway)."



Features & Functionality


5 / 5


  • "The interface is very user friendly and the reports are highly accurate and extensive. The customer service could be slightly better as it has always been excellent in the past."

  • "The step up from QuickBooks to CUSI is huge. Customer support is usually good, but it would b better if the software was easier to use and not having to rely on customer service."



Value for Money


4.6 / 5




Product Features

  • Account Management
  • ACH Payment Processing
  • Billing & Invoicing
  • Cable
  • Collections Management
  • Customer Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Online Payment Processing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
  • Work Order Management
  • Account Management
  • ACH Payment Processing
  • Billing & Invoicing
  • Cable
  • Collections Management
  • Customer Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Online Payment Processing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
  • Work Order Management

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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CBSW / UMS.net vs Utilmate

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