Customer Service Management vs Utility Management System (UMS)

Rating

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Starting Price

Not provided by vendor Not provided by vendor

Best For

Public sector/local government utilities.

Our focus is on water and wastewater utility companies who bill 5,000 to 50,000 meters. That equates to communities with approximately 15,000 to 150,000 residents.

Ideal number of Users

2 - 999

10 - 99

Ease of Use

Customer Support

Features & Functionality

Value for Money

Product Features

Not provided by vendor
  • check Billing & Invoicing
  • close Cable
  • check Customer Management
  • close Demand Planning
  • close Electricity
  • close Natural Gas
  • close Plant Management
  • check Service Call Management
  • close Trash
  • check Water
  • check Work Order Management
  • check Workforce Management

Screenshots

Capterra screenshot placeholder
Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation
  • check In Person
  • check Live Online
  • close Webinars
  • close Documentation

share Share Your Comparison of Utility Management System (UMS) vs Customer Service Management

Customer Service Management vs Utility Management System (UMS)

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share Share Your Comparison of Utility Management System (UMS) vs Customer Service Management