About BMC Software

BMC Software, founded in 1980 and headquartered in Texas, United States, offers cloud and IT management solutions. Enterprise Service Management (ESM) and Mainframe Service Management (MSM) are the two business units of the company. It markets its products directly through its sales force or through channel partners, resellers, distributors and systems integrators.

Contact Details

United States
Founded in 1980

Connect with BMC Software


BMC Software Products
Showing 14 of 14 products

Details:BMC delivers both real and synthetic end-user experience management capabilities within TrueSight App Visibility Manager. TrueSight captures and securely stores web activity for every user session, including every page, object, error, and all associated timing.
Details: BMC delivers both real and synthetic end-user experience management capabilities within TrueSight App Visibility Manager. TrueSight captures and securely stores web activity for every user session, including every page, object, error, and all associated timing.
Details:BMC delivers both real and synthetic end-user experience management capabilities within TrueSight App Visibility Manager. TrueSight captures and securely stores web activity for every user session, including every page, object, error, and all associated timing.
Details: BMC delivers both real and synthetic end-user experience management capabilities within TrueSight App Visibility Manager. TrueSight captures and securely stores web activity for every user session, including every page, object, error, and all associated timing.
Details:BMC Remedy Asset Management provides control and visibility over the complete lifecycle of your assets. With close integration across the tools that support your end-to-end workflows and easy access to multiple financial models and analyses.
Details: BMC Remedy Asset Management provides control and visibility over the complete lifecycle of your assets. With close integration across the tools that support your end-to-end workflows and easy access to multiple financial models and analyses.

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Details:BMC Remedy Asset Management provides control and visibility over the complete lifecycle of your assets. With close integration across the tools that support your end-to-end workflows and easy access to multiple financial models and analyses.
Details: BMC Remedy Asset Management provides control and visibility over the complete lifecycle of your assets. With close integration across the tools that support your end-to-end workflows and easy access to multiple financial models and analyses.

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Details:Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
Details: Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.

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Details:Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.
Details: Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.

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Details:Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.
Details: Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.

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Details:Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.
Details: Easy to own, use & extend IT service management for mid-size organizations. Create personalized experiences for your employees to increase their productivity. Admins can quickly configure end-to-end business services for IT and beyond. FootPrints integrates with other systems such as BMC Client Management, Active Directory, SQL Databases & more. Configurable capabilities streamline the automation of service delivery, improving employee satisfaction and IT's reputation with your business users.

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Details:Empower your business users and IT staff to more quickly and easily resolve IT issues by leveraging curated and procured knowledge, streamlining service delivery in the process. Improve service quality and increase customer satisfaction. Enhance self-service and reduce support calls and costs. Reduce mean time to resolution
Details: Empower your business users and IT staff to more quickly and easily resolve IT issues by leveraging curated and procured knowledge, streamlining service delivery in the process. Improve service quality and increase customer satisfaction. Enhance self-service and reduce support calls and costs. Reduce mean time to resolution

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Details:Empower your business users and IT staff to more quickly and easily resolve IT issues by leveraging curated and procured knowledge, streamlining service delivery in the process. Improve service quality and increase customer satisfaction. Enhance self-service and reduce support calls and costs. Reduce mean time to resolution
Details: Empower your business users and IT staff to more quickly and easily resolve IT issues by leveraging curated and procured knowledge, streamlining service delivery in the process. Improve service quality and increase customer satisfaction. Enhance self-service and reduce support calls and costs. Reduce mean time to resolution

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Details:BMC TrueSight Infrastructure Management integrates dynamic behavior learning and real-time proactive analytics across multiple data sources. This component of TrueSight Operations Management monitors the system for even the smallest changes in data behavior, correlates and analyzes that data, uncovers root cause and saves successful service resolutions to discover future issues before they impact the end user.
Details: BMC TrueSight Infrastructure Management integrates dynamic behavior learning and real-time proactive analytics across multiple data sources. This component of TrueSight Operations Management monitors the system for even the smallest changes in data behavior, correlates and analyzes that data, uncovers root cause and saves successful service resolutions to discover future issues before they impact the end user.

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Details:BMC TrueSight Infrastructure Management integrates dynamic behavior learning and real-time proactive analytics across multiple data sources. This component of TrueSight Operations Management monitors the system for even the smallest changes in data behavior, correlates and analyzes that data, uncovers root cause and saves successful service resolutions to discover future issues before they impact the end user.
Details: BMC TrueSight Infrastructure Management integrates dynamic behavior learning and real-time proactive analytics across multiple data sources. This component of TrueSight Operations Management monitors the system for even the smallest changes in data behavior, correlates and analyzes that data, uncovers root cause and saves successful service resolutions to discover future issues before they impact the end user.

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Details:BMC Data Management solutions for DB2 are the industrys most trusted DB2 database management offerings that provide superior performance at half the resource cost of alternative mainframe solutions. Customers can quickly reduce costs and become more agile through the performance management, database administration, and backup and recovery capabilities. BMC Data Management solutions align well with the IBM DB2 database engine and deliver cost and time savings, along with automation.
Details: BMC Data Management solutions for DB2 are the industrys most trusted DB2 database management offerings that provide superior performance at half the resource cost of alternative mainframe solutions. Customers can quickly reduce costs and become more agile through the performance management, database administration, and backup and recovery capabilities. BMC Data Management solutions align well with the IBM DB2 database engine and deliver cost and time savings, along with automation.

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Details:BMC Data Management solutions for DB2 are the industrys most trusted DB2 database management offerings that provide superior performance at half the resource cost of alternative mainframe solutions. Customers can quickly reduce costs and become more agile through the performance management, database administration, and backup and recovery capabilities. BMC Data Management solutions align well with the IBM DB2 database engine and deliver cost and time savings, along with automation.
Details: BMC Data Management solutions for DB2 are the industrys most trusted DB2 database management offerings that provide superior performance at half the resource cost of alternative mainframe solutions. Customers can quickly reduce costs and become more agile through the performance management, database administration, and backup and recovery capabilities. BMC Data Management solutions align well with the IBM DB2 database engine and deliver cost and time savings, along with automation.

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Details:BMC Remedy IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization. Easier to use, faster to deploy, and packed with the latest innovations in service management, Remedy IT Service Management and Remedy OnDemand are the most complete and capable IT service management for your enterprise.
Details: BMC Remedy IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization. Easier to use, faster to deploy, and packed with the latest innovations in service management, Remedy IT Service Management and Remedy OnDemand are the most complete and capable IT service management for your enterprise.

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Details:BMC Remedy IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization. Easier to use, faster to deploy, and packed with the latest innovations in service management, Remedy IT Service Management and Remedy OnDemand are the most complete and capable IT service management for your enterprise.
Details: BMC Remedy IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization. Easier to use, faster to deploy, and packed with the latest innovations in service management, Remedy IT Service Management and Remedy OnDemand are the most complete and capable IT service management for your enterprise.

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Details:TrueSight Operations Management is an analytics-driven performance management solution that proactively identifies and resolves availability and performance problems across hybrid IT environments. Industry-leading event management technology prioritizes events allowing IT Operations to focus on what matters most to the business.
Details: TrueSight Operations Management is an analytics-driven performance management solution that proactively identifies and resolves availability and performance problems across hybrid IT environments. Industry-leading event management technology prioritizes events allowing IT Operations to focus on what matters most to the business.

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Details:TrueSight Operations Management is an analytics-driven performance management solution that proactively identifies and resolves availability and performance problems across hybrid IT environments. Industry-leading event management technology prioritizes events allowing IT Operations to focus on what matters most to the business.
Details: TrueSight Operations Management is an analytics-driven performance management solution that proactively identifies and resolves availability and performance problems across hybrid IT environments. Industry-leading event management technology prioritizes events allowing IT Operations to focus on what matters most to the business.

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Details:Correlate data from hundreds of data sources and disparate silos in a single pane of glass. TrueSight IT Data Analytics allows you to proactively identify and detect troublesome patterns on an ongoing basis and create alerts and reports to take action before your users are affected. Pre-built domain knowledge within our content packs gives users a set of application-specific data patterns, file locations, search queries and views for better IT insight right out of the box.
Details: Correlate data from hundreds of data sources and disparate silos in a single pane of glass. TrueSight IT Data Analytics allows you to proactively identify and detect troublesome patterns on an ongoing basis and create alerts and reports to take action before your users are affected. Pre-built domain knowledge within our content packs gives users a set of application-specific data patterns, file locations, search queries and views for better IT insight right out of the box.

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Details:Correlate data from hundreds of data sources and disparate silos in a single pane of glass. TrueSight IT Data Analytics allows you to proactively identify and detect troublesome patterns on an ongoing basis and create alerts and reports to take action before your users are affected. Pre-built domain knowledge within our content packs gives users a set of application-specific data patterns, file locations, search queries and views for better IT insight right out of the box.
Details: Correlate data from hundreds of data sources and disparate silos in a single pane of glass. TrueSight IT Data Analytics allows you to proactively identify and detect troublesome patterns on an ongoing basis and create alerts and reports to take action before your users are affected. Pre-built domain knowledge within our content packs gives users a set of application-specific data patterns, file locations, search queries and views for better IT insight right out of the box.

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Details:IT environment monitoring and analysis solution that includes app performance management and infrastructure management capabilities.
Details: IT environment monitoring and analysis solution that includes app performance management and infrastructure management capabilities.

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Details:IT environment monitoring and analysis solution that includes app performance management and infrastructure management capabilities.
Details: IT environment monitoring and analysis solution that includes app performance management and infrastructure management capabilities.

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Details:CMDB software that allows to create best-of-breed reference data store, manage disparate data sources, and visualize data.
Details: CMDB software that allows to create best-of-breed reference data store, manage disparate data sources, and visualize data.

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Details:CMDB software that allows to create best-of-breed reference data store, manage disparate data sources, and visualize data.
Details: CMDB software that allows to create best-of-breed reference data store, manage disparate data sources, and visualize data.

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Details:Rapidly release apps using DevOps solution that offers popular tools, templates, self-service requests, and automation library.
Details: Rapidly release apps using DevOps solution that offers popular tools, templates, self-service requests, and automation library.

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Details:Rapidly release apps using DevOps solution that offers popular tools, templates, self-service requests, and automation library.
Details: Rapidly release apps using DevOps solution that offers popular tools, templates, self-service requests, and automation library.

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Details:Assists businesses in creating a fully functional workplace to collaborate with your team from anywhere.
Details: Assists businesses in creating a fully functional workplace to collaborate with your team from anywhere.

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Details:Assists businesses in creating a fully functional workplace to collaborate with your team from anywhere.
Details: Assists businesses in creating a fully functional workplace to collaborate with your team from anywhere.

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BMC Software Reviews

Showing 3 most recent reviews across 14 products

Overall
4/5
Ease of Use
4/5
Customer Service
4/5
Maricel G.
Project Manager
Telecommunications, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 27, 2019

Review of Remedy Asset Management

“Syncronize IT support ticketing”

ProsIn large company like us, IT ticketing is a must. I like that I can create my own ticket to resolve my issue and I can view the history of tickets I have created.
ConsI still need to call the helpdesk support in order to fill up the forms accordingly. Since we have change software from time to time other options on the remedy ticketing are not applicable.
Reviewer Source 
Source: Capterra
July 27, 2019
Avatar Image
Diogo T.
Helpdesk
Telecommunications, 10,001+ employees
Used the software for: 2+ years
Overall Rating
1/5
Ease of Use
4/5
Customer Service
2/5
Features
1/5
Value for Money
1/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
July 16, 2019

Review of Remedy Asset Management

“Incident Management Tool”

ProsThe tool allows you to manage company t.i problems. Possible to designate the calls for the necessary assistance. Qualify emergencies and monitor databases that have size problems
ConsThe tool has many serious problems. In architecture, execution and development. I recommend that if you need an incident manager in your company, search well.
Reviewer Source 
Source: Capterra
July 16, 2019
Verified Reviewer
Consumer Goods, 10,001+ employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
4/5
Features
3/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: Capterra
July 3, 2019

Review of Remedy IT Service Management

“Remedy Review”

OverallOverall, I wouldn't recommend Remedy for IT Service Management. I believe there are better solutions available that are user friendly while also being visually appealing.
ProsThis software has a very simple layout that makes tracking information down an easy task. The filtering within the application is great and allows for extremely specified results. I like the priority emails that are given based on open tickets. This process allows teams to stay on track to complete requirements and continuously close open tickets.
ConsI don't enjoy how the UI visually looks. The application has a very outdated look that doesn't appeal to you visually. I have found difficulty when trying to close Incidents because of status issues. This has been my biggest issue because Remedy will want me to enter twenty different status boxes in order to close a ticket or I will receive multiple errors.
Reviewer Source 
Source: Capterra
July 3, 2019