About Avaya

Avaya Corp. (Avaya), incorporated on June 1, 2007 and headquartered in California, United States, provides unified communications, contact center, and services. It serves various industries including manufacturing, finance, retail, transportation, energy, media and communications, healthcare, education and government. Avaya products are available through a network of alliance partners, distributors, resellers and system integrators.

Avaya Products
Showing 2 of 2 products

Details:Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc.
Details: Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc.
Details:Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc.
Details: Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc.
Details:Cloud system for midsized businesses that offers inbound/outbound calling, IVR, and built-in unified communications capabilities.
Details: Cloud system for midsized businesses that offers inbound/outbound calling, IVR, and built-in unified communications capabilities.
Details:Cloud system for midsized businesses that offers inbound/outbound calling, IVR, and built-in unified communications capabilities.
Details: Cloud system for midsized businesses that offers inbound/outbound calling, IVR, and built-in unified communications capabilities.

Avaya Reviews

Showing 3 most recent reviews across 2 products

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4/5
Verified Reviewer
Insurance, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 15, 2019

Review of OnAvaya

“Effecient Communication”

OverallAvaya is a great alternative to hard phones as the workplace changes to become more mobile and flexible.
ProsAvaya is flexible, mobile, and more convenient to use than hard phones.
ConsSometimes it is hard to recognize when the phone rings right away if your volume is not high enough.
Reviewer Source 
Source: Capterra
August 15, 2019
Bertis A.
Supervisor
Outsourcing/Offshoring, 501-1000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
3/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 14, 2019

Review of Avaya Aura Platform

“Avaya Greatness”

OverallGreat tool easy to handle once the experience is gain. I wish it was a little bit more simple.
ProsI like that you can measure or keep track of time, very well with this program. An excellent choice for a company who want the most of its employees.
ConsEven with its greatness, this program as any other has its drawback; that is that the tome keeping is so precise, it can get confusing as well. Some functions at first are hard to understand.
Reviewer Source 
Source: Capterra
August 14, 2019
Josh B.
Senior Advisor
Information Technology and Services, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 1, 2019

Review of Avaya Aura Platform

“Avaya Aura's Alright ”

OverallAvaya is what allows us to make calls within and outside of our organization, and without it, we wouldn't be able to do our jobs at all. No other program on the market is quite like Avaya.
ProsI like that Avaya runs well and does not have many issues or crashes; Overall functionality is great. I like the ease of use with initiating conference calls or a video calls. With my line of work, we need a consistent and reliable communications program, and Avaya definitely has all that we are looking for.
ConsAvaya call audio can sometimes be terrible, especially when used through a Virtual Private Network. Connection to Avaya can be on the slow side taking 15-20 seconds to fully connect when the program is started. Connection errors sometimes happen with Avaya and our extension numbers (though, to be fair, not sure if that is the program or the VPN.) Another con I would have to say is the initial setup (putting in server address, port configuration, enter extension number, password, etc.,) it can be a daunting setup process if you have to start over.
Reviewer Source 
Source: Capterra
August 1, 2019