About CustomAnswers Software

CustomAnswers Software, founded in 2001 and headquartered in Vancouver, British Columbia, offers web-based CRM software. Its modules include a dynamic FAQ knowledge base, Request and Issue Tracking, Workflow, Email Management, Business Directory, Customer Data Management, Survey and more.

Contact Details

Vancouver, British Columbia, Canada
Founded in 2001

CustomAnswers Software Products
Showing 1 of 1 products

Details:CustomAnswers provides a flexible and robust CRM platform that is customizable to a vast array of business processes and workflows. Across all channels of communications, phone , emails, walk-in etc, capture manage and track all interactions. Manage all incoming requests and apply any type of complex custom business processes. Nothing will fall through the cracks. Ensure productivity and efficiency with a reasonably priced yet feature rich CRM for your organization.
Details: CustomAnswers provides a flexible and robust CRM platform that is customizable to a vast array of business processes and workflows. Across all channels of communications, phone , emails, walk-in etc, capture manage and track all interactions. Manage all incoming requests and apply any type of complex custom business processes. Nothing will fall through the cracks. Ensure productivity and efficiency with a reasonably priced yet feature rich CRM for your organization.
Details:CustomAnswers provides a flexible and robust CRM platform that is customizable to a vast array of business processes and workflows. Across all channels of communications, phone , emails, walk-in etc, capture manage and track all interactions. Manage all incoming requests and apply any type of complex custom business processes. Nothing will fall through the cracks. Ensure productivity and efficiency with a reasonably priced yet feature rich CRM for your organization.
Details: CustomAnswers provides a flexible and robust CRM platform that is customizable to a vast array of business processes and workflows. Across all channels of communications, phone , emails, walk-in etc, capture manage and track all interactions. Manage all incoming requests and apply any type of complex custom business processes. Nothing will fall through the cracks. Ensure productivity and efficiency with a reasonably priced yet feature rich CRM for your organization.

CustomAnswers Software Reviews

Showing 3 most recent reviews across 1 products

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
5/5
Ammar A.
Global Indirect Procurement Systems Manager
Logistics and Supply Chain, 5001-10,000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Source: Capterra
June 2, 2017

Review of CustomAnswers

“WebQA has organized our operations”

OverallStreamlining our supplier record setup and maintenance in our ERP
ProsThe flexibility to add as many workflows as our Business needs. The reporting from it greatly enhances our ability to track our internal teams' performance.
ConsSometimes external parties have difficulties submitting our more complicated forms (many times related to their browsers) that require time and effort to troubleshoot.
Source: Capterra
June 2, 2017
Joe K.
Director
Real Estate, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
May 25, 2017

Review of CustomAnswers

“Very stable system with excellent customization capabilities.”

OverallWith this software we were able to modernize tracking of our employees, tenant requests and leases. This has optimized our manpower requirements and has allowed us to grow our company in a very efficient manner.
ProsWhen questions arise, or if there is a glitch in the software, the sales rep is very quick to respond and provide the necessary actions needed to rectify the problem. The system is very adaptable for a number of uses - we have created systems for employee work logs to lease administration. Our lease data base has expanded dramatically over the years and the system has been adaptable to the growth and to the changes.
ConsI have been using custom answers for the last five years and generally have had only positive experiences. The software is very flexible and customizable and maybe a bit too flexible as it requires more effort to learn the extent of all the features that are available. We are likely only using 50% of the tools available.
Source: Capterra
May 25, 2017
Tom E.
Support Services Coordinator
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Source: Capterra
May 25, 2017

Review of CustomAnswers

“We've been using WebQA for years and really feel we've grown up together.”

ProsThere's so much functionality under the hood, that it becomes a real problem-solving tool for all kinds of institutional requirements. The support is top-notch, and the feature set is unsurpassed.
ConsMy only complaint would be the lack of a reporting API or database connector that would allow more advanced custom reporting.
Source: Capterra
May 25, 2017