About Naverisk

Naverisk, founded in 2010 and headquartered in Auckland, New Zealand, offers a unified remote monitoring and service desk solution to managed service providers (MSPs) and IT departments in organizations of sizes. The company's solution also helps users to monitor operating system event logs, automate windows patching and updates, schedule reboots, manage backups and more.

Contact Details

Auckland, New Zealand
Founded in 2007

Connect with Naverisk


Naverisk Products
Showing 1 of 1 products

Details:Naverisk is a robust All-in-One remote monitoring and management (RMM) solution designed for managed service providers (MSPs) and IT service teams with device monitoring and ticketing system built in. Our excellent global 24x7 support also means you can get help when you need it.
Details: Naverisk is a robust All-in-One remote monitoring and management (RMM) solution designed for managed service providers (MSPs) and IT service teams with device monitoring and ticketing system built in. Our excellent global 24x7 support also means you can get help when you need it.
Details:Naverisk is a robust All-in-One remote monitoring and management (RMM) solution designed for managed service providers (MSPs) and IT service teams with device monitoring and ticketing system built in. Our excellent global 24x7 support also means you can get help when you need it.
Details: Naverisk is a robust All-in-One remote monitoring and management (RMM) solution designed for managed service providers (MSPs) and IT service teams with device monitoring and ticketing system built in. Our excellent global 24x7 support also means you can get help when you need it.

Naverisk Reviews

Showing 3 most recent reviews across 1 products

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
5/5
Marcelo L.
CEO
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 18, 2019

Review of Naverisk RMM & PSA

“Easy and Flexible”

OverallI've been using Naverisk since 2010, from the very first versions. It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs.
ProsExtremely easy; Flexible and customizable; It fits to MSP and IT Departmanet Full set of features that makes Naverisk an all-in-one plataform. BI interface, that is a great advantage from other tools that I tested.
Cons- Support is not in Portuguese :( (my native language) - you must know what you're doing in the platform. it doesn't have any crystal ball inside (at least the current version)

Vendor Response

By Naverisk
We really appreciate the positive feedback Marcel, and thanks for taking the time to post this review. As one of our early adopters, it's always great to hear how we could make Naverisk even better. We'll have to submit your crystal ball feature as a request to our product team!
Reviewer Source 
Source: Capterra
August 18, 2019
Allan H.
Director
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 18, 2019

Review of Naverisk RMM & PSA

“Naverisk RMM”

ProsNaverisk is a comprehensive RMM solution with a rich feature set which continues to improve. Naverisk support is very good and the ability to deal with real people makes a refreshing change. Our engineers like the fact that it is easy to use and with the ticketing system and excellent remote access capabilities, it has become our primary tool for supporting our clients.
ConsThe dashboard can be a bit busy and it takes time to get it properly configured, but it is worth the effort.

Vendor Response

By Naverisk
Hi Allan. First off, thanks for taking the time to post this review. It's great to hear that our support team are proving very helpful, as this is something we pride ourselves on. Feedback from our users is essential to making Naverisk a better tool for MSPs and IT Pros. We're always keen to discuss how we could further refine the dashboard, so make sure to raise it on the Naverisk forum.
Reviewer Source 
Source: Capterra
August 18, 2019
Avatar Image
Andy H.
Founder
Medical Practice, 11-50 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
1/5
Features
2/5
Value for Money
3/5
Likelihood to Recommend
1/10
Reviewer Source 
Source: Capterra
February 6, 2019

Review of Naverisk RMM & PSA

“Limited product, horrible customer service”

OverallIn looking at these reviews, I can only surmise many manufactured. We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution. My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time. ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.
ProsEasy to use and simple. Quick deployment. Responsive UI.
ConsVery limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.
Reviewer Source 
Source: Capterra
February 6, 2019