About Aspect Software

Aspect Software, founded in 1973 and headquartered in Arizona, United States, offers integrated customer engagement, contact center interaction management, workforce optimization and self-service omni-channel solutions. It caters to retail, utilities, financial services, telecommunications, education, hospitality, government, transportation, and healthcare verticals.

Contact Details

United States
Founded in 1973

Connect with Aspect Software


Aspect Software Products
Showing 5 of 5 products

Details:Aspect CXP Pro empowers enterprises to deploy contact center & customer self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach. CXP Pro speeds up time-to-market, lowers customer service cost, lowers average handling time (AHT), frees agents from repetitive tasks, improves the customer experience through 24/7 availability, and increases first contact resolution (FCR). Deploy on-premise or in the cloud.
Details: Aspect CXP Pro empowers enterprises to deploy contact center & customer self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach. CXP Pro speeds up time-to-market, lowers customer service cost, lowers average handling time (AHT), frees agents from repetitive tasks, improves the customer experience through 24/7 availability, and increases first contact resolution (FCR). Deploy on-premise or in the cloud.

Software Categories:

Details:Aspect CXP Pro empowers enterprises to deploy contact center & customer self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach. CXP Pro speeds up time-to-market, lowers customer service cost, lowers average handling time (AHT), frees agents from repetitive tasks, improves the customer experience through 24/7 availability, and increases first contact resolution (FCR). Deploy on-premise or in the cloud.
Details: Aspect CXP Pro empowers enterprises to deploy contact center & customer self-service solutions on voice (IVR), text/messaging (chatbots), and mobile channels (disposable apps) with a design-once-deploy-anywhere approach. CXP Pro speeds up time-to-market, lowers customer service cost, lowers average handling time (AHT), frees agents from repetitive tasks, improves the customer experience through 24/7 availability, and increases first contact resolution (FCR). Deploy on-premise or in the cloud.

Software Categories:

Details:Ideal for contact centers with 150+ agents, Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.
Details: Ideal for contact centers with 150+ agents, Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

Software Categories:

Details:Ideal for contact centers with 150+ agents, Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.
Details: Ideal for contact centers with 150+ agents, Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

Software Categories:

Details:Ideal for 150+ agents, Aspect Quality Management offers call recording, playback and quality evaluation capabilities using a modern graphical user interface. Monitor agent audio and screen interactions in real time, calibrate evaluator quality scores to ensure consistency and fairness, integrate with Aspect Performance Management for coaching. Automate the quality process with advanced analytics to sample 100% of calls and perform ad hoc searches on interactions using keywords and phrases.
Details: Ideal for 150+ agents, Aspect Quality Management offers call recording, playback and quality evaluation capabilities using a modern graphical user interface. Monitor agent audio and screen interactions in real time, calibrate evaluator quality scores to ensure consistency and fairness, integrate with Aspect Performance Management for coaching. Automate the quality process with advanced analytics to sample 100% of calls and perform ad hoc searches on interactions using keywords and phrases.

Software Categories:

Details:Ideal for 150+ agents, Aspect Quality Management offers call recording, playback and quality evaluation capabilities using a modern graphical user interface. Monitor agent audio and screen interactions in real time, calibrate evaluator quality scores to ensure consistency and fairness, integrate with Aspect Performance Management for coaching. Automate the quality process with advanced analytics to sample 100% of calls and perform ad hoc searches on interactions using keywords and phrases.
Details: Ideal for 150+ agents, Aspect Quality Management offers call recording, playback and quality evaluation capabilities using a modern graphical user interface. Monitor agent audio and screen interactions in real time, calibrate evaluator quality scores to ensure consistency and fairness, integrate with Aspect Performance Management for coaching. Automate the quality process with advanced analytics to sample 100% of calls and perform ad hoc searches on interactions using keywords and phrases.

Software Categories:

Details:Ideal for 150+ agent call centers, Aspect Unified IP predictive dialing helps drive automated, high-touch multichannel campaigns through voice, email or SMS that get critical information to the right people, at the right time, through the right medium. Make smart decisions on whom to contact, as well as when and how by taking advantage of real-time business intelligence, list, and campaign management optimization across single or multiple predictive dialers.
Details: Ideal for 150+ agent call centers, Aspect Unified IP predictive dialing helps drive automated, high-touch multichannel campaigns through voice, email or SMS that get critical information to the right people, at the right time, through the right medium. Make smart decisions on whom to contact, as well as when and how by taking advantage of real-time business intelligence, list, and campaign management optimization across single or multiple predictive dialers.

Software Categories:

Details:Ideal for 150+ agent call centers, Aspect Unified IP predictive dialing helps drive automated, high-touch multichannel campaigns through voice, email or SMS that get critical information to the right people, at the right time, through the right medium. Make smart decisions on whom to contact, as well as when and how by taking advantage of real-time business intelligence, list, and campaign management optimization across single or multiple predictive dialers.
Details: Ideal for 150+ agent call centers, Aspect Unified IP predictive dialing helps drive automated, high-touch multichannel campaigns through voice, email or SMS that get critical information to the right people, at the right time, through the right medium. Make smart decisions on whom to contact, as well as when and how by taking advantage of real-time business intelligence, list, and campaign management optimization across single or multiple predictive dialers.

Software Categories:

Details:Designed for contact centers with 150+ agents and based on Aspect's proven product portfolio, the Aspect Via Platform brings best of breed contact center and workforce productivity capabilities to the cloud. As a highly scalable, secure platform, it offers the ability to start with one or more applications and then add others when ready for additional capabilities. The platform supports voice, SMS, email, chat, and mobile interactions as well a workforce, quality and performance management.
Details: Designed for contact centers with 150+ agents and based on Aspect's proven product portfolio, the Aspect Via Platform brings best of breed contact center and workforce productivity capabilities to the cloud. As a highly scalable, secure platform, it offers the ability to start with one or more applications and then add others when ready for additional capabilities. The platform supports voice, SMS, email, chat, and mobile interactions as well a workforce, quality and performance management.
Details:Designed for contact centers with 150+ agents and based on Aspect's proven product portfolio, the Aspect Via Platform brings best of breed contact center and workforce productivity capabilities to the cloud. As a highly scalable, secure platform, it offers the ability to start with one or more applications and then add others when ready for additional capabilities. The platform supports voice, SMS, email, chat, and mobile interactions as well a workforce, quality and performance management.
Details: Designed for contact centers with 150+ agents and based on Aspect's proven product portfolio, the Aspect Via Platform brings best of breed contact center and workforce productivity capabilities to the cloud. As a highly scalable, secure platform, it offers the ability to start with one or more applications and then add others when ready for additional capabilities. The platform supports voice, SMS, email, chat, and mobile interactions as well a workforce, quality and performance management.

Aspect Software Reviews

Showing 3 most recent reviews across 5 products

Overall
4/5
Ease of Use
4/5
Customer Service
4/5
Verified Reviewer
Consumer Electronics, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 14, 2019

Review of Aspect Workforce Management

“A great WFM capability”

ProsWorks well, all in one solution for workforce management. Allows us to forecast, schedule and optimize our workforce intraday and gives us reporting necessary to coach and improve our workforce.
Conspermissions are clunky, it's a little difficult to get setup and going. You will most likely need a dedicated FTE just to manage permissions and cleanup
Reviewer Source 
Source: Capterra
August 14, 2019
Verified Reviewer
Financial Services, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
2/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
August 8, 2019

Review of Aspect Workforce Management

“Aspect WFM is playing catchup”

ProsEase of forecasting single skill call volumes
ConsForecasting back office and multi skill volumes is tedious and inaccurate.
Reviewer Source 
Source: Capterra
August 8, 2019
Verified Reviewer
Consumer Services, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 6, 2019

Review of Aspect Workforce Management

“Fantastic for Troubleshooting poor service intervals”

ProsThere are endless capabilities that are configurable to meet any need or investigation
ConsI often have difficulty in exporting a report
Reviewer Source 
Source: Capterra
August 6, 2019