About iSupport Software

iSupport Software, founded in 1992 and headquartered in Washington, United States, develops business automation solutions for IT help desk and customer service operations. The company caters to users across industries such as banking, construction, education, insurance and provides them with products that help them to manage incidents, problems, changes, assets, workflows and more.

Contact Details

United States
Founded in 1992

iSupport Software Products
Showing 1 of 1 products

Details:iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.
Details: iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.
Details:iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.
Details: iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more.

iSupport Software Reviews

Showing 3 most recent reviews across 1 products

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5
Verified Reviewer
Insurance, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 10, 2018

Review of iSupport

“iSupport had a lot of wonderful features, but it started to get very slow.”

OverallOverall an awesome product that delivers a tried and tested ticketing system.
ProsA lot of awesome functionality. Mass manipulation of tickets and linking tickets to together in parent-child relationships.
ConsSpeed was awful after using it for about a year with 1500-2000 users submitting tickets daily. even with the added customization. Their support was difficult to contact at times.
Reviewer Source 
Source: Capterra
July 10, 2018
Aman D.
Sr Program Analyst
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 31, 2018

Review of iSupport

“Very user friendly ticket handling software”

OverallWe manage the helpdesk ticketing system using this software and extend an experience to smoothly submit, track status of the tickets submitted by users.
ProsFeatures such as mySupport, Chat ability with users. Ability to use same software for multiple work items including problems, incidents, projects, purchase etc..Very user friendly to manage and administer for administrators of the company it serves.
ConsA lot of limitations to the use of the application. They try to fulfill some of the needs of the users/clients in upcoming releases but still far away from being the most intuitive system.
Reviewer Source 
Source: Capterra
May 31, 2018
Jacob T.
Application Support Analyst
Unspecified
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Source: Capterra
May 16, 2017

Review of iSupport

“iSupport provides a feature-filled, if somewhat immature ticketing system”

Pros1. There is a ton of customizability and features 2. Works "out of the box" fairly well 3. Has a lot of functionality and could be used for a variety of environments 4. Interface is fairly modern in looks, although more to say on this in the "cons" section 5. Tons of data and reporting available
Cons1. While there is a lot of customizability and features, they are difficult to configure 2. The interface is fairly modern in how it looks, but clunky in design. The recent UI overhaul made it somewhat more difficult to use. They need to invest in some better UI design 3. Difficult to create reports and new views 4. Good software if you have the resources to customize, not great if your admins are not tech savvy 5. The user-facing portal is ugly and very difficult to manage
Source: Capterra
May 16, 2017