About eGain Communications

eGain Communications, founded in 1997 and headquartered in Sunnyvale, California, is a cloud customer engagement software provider. It provides eGain solution, a unified cloud software solution to automate, augment, and orchestrate customer engagement, including digital-first, artificial intelligence (AI) and knowledge, and analytics and machine learning applications, as well as platform APIs and pre-built third-party connectors.

Contact Details

United States
Founded in 1997

Connect with eGain Communications


eGain Communications Products
Showing 4 of 4 products

Details:eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
Details: eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
Details:eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
Details: eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
Details:eGain Knowledge+AI, powered by Artificial Intelligence, enables transformative customer service and sustainable business differentiation for companies by making consistent knowledge available 24/7 to contact center agents. It improves core customer service and contact center metrics, like NPS, FCR (First-Contact Resolution), AHT (Average Handle Time), agent training time, etc., saving companies millions in the process.
Details: eGain Knowledge+AI, powered by Artificial Intelligence, enables transformative customer service and sustainable business differentiation for companies by making consistent knowledge available 24/7 to contact center agents. It improves core customer service and contact center metrics, like NPS, FCR (First-Contact Resolution), AHT (Average Handle Time), agent training time, etc., saving companies millions in the process.

Software Categories:

Details:eGain Knowledge+AI, powered by Artificial Intelligence, enables transformative customer service and sustainable business differentiation for companies by making consistent knowledge available 24/7 to contact center agents. It improves core customer service and contact center metrics, like NPS, FCR (First-Contact Resolution), AHT (Average Handle Time), agent training time, etc., saving companies millions in the process.
Details: eGain Knowledge+AI, powered by Artificial Intelligence, enables transformative customer service and sustainable business differentiation for companies by making consistent knowledge available 24/7 to contact center agents. It improves core customer service and contact center metrics, like NPS, FCR (First-Contact Resolution), AHT (Average Handle Time), agent training time, etc., saving companies millions in the process.

Software Categories:

Details:Offers next-gen capabilities of chat (text, audio, video), true cobrowsing, and click-to-call to generation next, for seamless, real-time, delightful customer experiences.
Details: Offers next-gen capabilities of chat (text, audio, video), true cobrowsing, and click-to-call to generation next, for seamless, real-time, delightful customer experiences.

Software Categories:

Details:Offers next-gen capabilities of chat (text, audio, video), true cobrowsing, and click-to-call to generation next, for seamless, real-time, delightful customer experiences.
Details: Offers next-gen capabilities of chat (text, audio, video), true cobrowsing, and click-to-call to generation next, for seamless, real-time, delightful customer experiences.

Software Categories:

Details:Helps companies manage and respond to large volumes of customer emails and webforms, accurately and promptly.
Details: Helps companies manage and respond to large volumes of customer emails and webforms, accurately and promptly.

Software Categories:

Details:Helps companies manage and respond to large volumes of customer emails and webforms, accurately and promptly.
Details: Helps companies manage and respond to large volumes of customer emails and webforms, accurately and promptly.

Software Categories:


eGain Communications Reviews

Showing 3 most recent reviews across 4 products

Overall
4/5
Ease of Use
4/5
Customer Service
4/5
Avatar Image
Ashok S.
Associate Manager - Human Resources
Information Technology and Services, 501-1000 employees
Used the software for: I used a free trial
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
January 15, 2019

Review of eGain Mail

“My review on e-Gain Mail”

ProsIt has been made user friendly and helpful in customer engagement.
ConsProduct marketing is not that easy to manage with this tool due gap in the technology.
Reviewer Source 
Source: Capterra
January 15, 2019
Verified Reviewer
Outsourcing/Offshoring, Unspecified
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 11, 2018

Review of eGain Mail

“Easy way to get touch with business clients.”

OverallIt provide easy way to communicate with business clients and resolve their queries.
ProsIt is very important to solve every enquiry of business customers even it is small or big. We use it to resolve client queries and send response back to them. It helps to grow business and keep old customers with us.
ConsIt should add a notifcation feature so that in case we received any high important message we can resonse on that mail as soon as possible.
Reviewer Source 
Source: Capterra
March 11, 2018