About LivePerson

LivePerson, founded in 1995 and headquartered in New York, United States, offers a communication platform to users and brand owners across various industry verticals such as design, entertainment, automotive, banking, consumer services and more. The company's platform features AI-powered messaging that enables users to manage transactions through SMS, WhatsApp and Facebook.

Contact Details

New York, New York, United States
Founded in 1996

Connect with LivePerson


LivePerson Products
Showing 1 of 1 products

Details:Our AI-powered conversational platform is a powerful tool for businesses of all sizes but designed for medium-sized companies to large enterprises. LiveEngage allows you to reach your customers on their preferred messaging channel, whether it's through the web, SMS, Apple Business Chat, or WhatsApp. Combined with our robust analytics to tell you exactly what your consumers are looking at, where they are contacting you from, what device they're on and more! Chat with us on our website today!
Details: Our AI-powered conversational platform is a powerful tool for businesses of all sizes but designed for medium-sized companies to large enterprises. LiveEngage allows you to reach your customers on their preferred messaging channel, whether it's through the web, SMS, Apple Business Chat, or WhatsApp. Combined with our robust analytics to tell you exactly what your consumers are looking at, where they are contacting you from, what device they're on and more! Chat with us on our website today!
Details:Our AI-powered conversational platform is a powerful tool for businesses of all sizes but designed for medium-sized companies to large enterprises. LiveEngage allows you to reach your customers on their preferred messaging channel, whether it's through the web, SMS, Apple Business Chat, or WhatsApp. Combined with our robust analytics to tell you exactly what your consumers are looking at, where they are contacting you from, what device they're on and more! Chat with us on our website today!
Details: Our AI-powered conversational platform is a powerful tool for businesses of all sizes but designed for medium-sized companies to large enterprises. LiveEngage allows you to reach your customers on their preferred messaging channel, whether it's through the web, SMS, Apple Business Chat, or WhatsApp. Combined with our robust analytics to tell you exactly what your consumers are looking at, where they are contacting you from, what device they're on and more! Chat with us on our website today!

LivePerson Reviews

Showing 3 most recent reviews across 1 products

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5
Verified Reviewer
Computer Software, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 20, 2019

Review of LiveEngage

“Simple LiveChat Software to use”

OverallIt is a great tool with prospects inquiring. Easy to engage and talk to customers about your product.
ProsSimple to use, offers a lot of info (e.g. where the person is located, type of computer (OS, Windows) and city, State too. It easy to use with other reps and acts in almost in real time.
ConsThe interface is not intuitive, but needs to be revamped, a little outdated. The feature set is limited and more features would not hurt.
Reviewer Source 
Source: Capterra
April 20, 2019
Verified Reviewer
Government Relations, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
April 18, 2019

Review of LiveEngage

“You can chat live with another person for many purposes. ”

ProsThe LiveEngage provides platform for companies and independent freelancers to connect their clients directly. I've seen U.S. based retailers and financial institutions using this app to let their customers to chat with the customer service reps, and it was useful as i was able to take care of my concerns online instead of waiting on the phone for the actual person.
ConsDesign-wise, there's a room for improvement. Nowadays, the visuals for other chat platforms are becoming simple but it seems to me that LiveEngage still is sticking to the old-fashion look - with several buttons and small tabs.
Reviewer Source 
Source: Capterra
April 18, 2019
Verified Reviewer
Computer Software, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 19, 2019

Review of LiveEngage

“Great software but could use some upgrades”

ProsThe ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments. This helps easily track metrics such as average interaction times, wait times, and any abandoned interactions. This software also makes addressing customer concerns quick and easy in real time. Customer account details display when the interaction is taken.
ConsThe cons I saw with this software is the inability to prioritize chats or allow chats to be taken based on 'cherry-picking'. When you have paid support modals, the ability to be able to pull those interactions right away would be beneficial. You can only take interactions in the order that they are received in the queue. Support issues take a while to resolve.

Vendor Response

By LivePerson on March 25, 2019
Thank you for your review! In regard to the con you specified, you should work with your account manager to set that up! We DO in fact offer a configuration where certain departments, agent groups, or specific agent can get priority in receiving messages. You can also set up messages that come into specific departments (ie. message coming into support department vs sales department) to be prioritized over others so that higher-urgency messages can be responded to before lower-priority messages! Please do reach out to your account manager to implement this :) Thank you for taking the time to leave us a review!
Reviewer Source 
Source: Capterra
March 19, 2019