About Enghouse Interactive

Enghouse Interactive, founded in 1984 and headquartered in Arizona, United States, develops contact solutions for customers for organizations of different sizes and industries. The interaction management solution portfolio of the company includes omni channel call centers, telephone integration, IVR, knowledge management, operator consoles, call recording and quality monitoring.

Contact Details

Markham, United States
Founded in 1984

Enghouse Interactive Products
Showing 2 of 2 products

Details:Enghouse Interactive's customer interaction management solutions enhance the daily contact center experience from all angles. Empower agents with an omni-channel, universal queue, providing complete interaction history. Improve service with real-time feedback, agent evaluation, and call recording. Boost customer loyalty with proactive notifications and intuitive self-service options. Provide partners with an environment for remarkable customer service anytime, anywhere, anyhow.
Details: Enghouse Interactive's customer interaction management solutions enhance the daily contact center experience from all angles. Empower agents with an omni-channel, universal queue, providing complete interaction history. Improve service with real-time feedback, agent evaluation, and call recording. Boost customer loyalty with proactive notifications and intuitive self-service options. Provide partners with an environment for remarkable customer service anytime, anywhere, anyhow.

Software Categories:

Details:Enghouse Interactive's customer interaction management solutions enhance the daily contact center experience from all angles. Empower agents with an omni-channel, universal queue, providing complete interaction history. Improve service with real-time feedback, agent evaluation, and call recording. Boost customer loyalty with proactive notifications and intuitive self-service options. Provide partners with an environment for remarkable customer service anytime, anywhere, anyhow.
Details: Enghouse Interactive's customer interaction management solutions enhance the daily contact center experience from all angles. Empower agents with an omni-channel, universal queue, providing complete interaction history. Improve service with real-time feedback, agent evaluation, and call recording. Boost customer loyalty with proactive notifications and intuitive self-service options. Provide partners with an environment for remarkable customer service anytime, anywhere, anyhow.

Software Categories:

Details:Enghouse Interactive provides a range of workforce and business optimization tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools which are highly scalable and modular enabling you to choose the level of complexity that meets your requirements for continuous performance improvement.
Details: Enghouse Interactive provides a range of workforce and business optimization tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools which are highly scalable and modular enabling you to choose the level of complexity that meets your requirements for continuous performance improvement.

Software Categories:

Details:Enghouse Interactive provides a range of workforce and business optimization tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools which are highly scalable and modular enabling you to choose the level of complexity that meets your requirements for continuous performance improvement.
Details: Enghouse Interactive provides a range of workforce and business optimization tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools which are highly scalable and modular enabling you to choose the level of complexity that meets your requirements for continuous performance improvement.

Software Categories:


Enghouse Interactive Reviews

Showing 3 most recent reviews across 2 products

Overall
4.5/5
Ease of Use
4/5
Customer Service
4/5
David S.
cio
Financial Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
1/5
Features
4/5
Value for Money
2/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
August 8, 2019

Review of Quality Management Suite

“ENG QMS”

OverallOverall it is a good software, a bit pricey though.
ProsThis software allows you to record pc video and telephone calls for quality control.
ConsThe software has glitches sometimes that prevent users from being recorded.
Reviewer Source 
Source: Capterra
August 8, 2019
Verified Reviewer
Consumer Goods, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
May 7, 2019

Review of Enghouse Interactive

“Really Good Contact Center Technology”

OverallWe use this to track and measure staffing KPIs as well as overall contact center metrics.
ProsEase of use when it comes to tracking contact center representatives KPIs and Contact Center Metrics. The ability to download into many different formats is very user friendly.
ConsCustomer Support could be enhanced. But otherwise very little.
Reviewer Source 
Source: Capterra
May 7, 2019
Avatar Image
Gary M.
Network Administrator
Consumer Electronics, 201-500 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 18, 2019

Review of Enghouse Interactive

“Best multi-channel call center”

OverallWe have been using this software for 5+ years. While no solution is perfect, this one is reliable and handles multi-channel better than any we've seen. There seems to be a dedication to constant improvement by the Enghouse group. They have also announced chat translations, will be testing that in the next quarter.
ProsAllows agents to handle multiple media types in the same window. We have endured many an RFP and this is the solution that best handles multi-channel. It is easy to use and our agents love working with it.
ConsI like everything about this software and the support is great too.
Reviewer Source 
Source: Capterra
January 18, 2019