--- title: "Best VoIP Software 2026 | Capterra" description: "Find the top VoIP software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/voip-software/" page_type: "category" language: "en" --- # Best VoIP Software Last updated on September 9, 2026 How to find the right VoIP Software? Learn more from our team about VoIP Software pricing features and benefits in our VoIP Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is VoIP software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on September 9, 2026 Voice over Internet Protocol (VoIP) software, also called [IP telephony software](https://www.capterra.com/telephony-software/#buyers-guide), allows users to make voice and data calls using the internet. It routes calls over the internet—rather than regular telephone lines—through devices such as desktops, smartphones, and tablets. It helps businesses improve communication and save money, as they have to pay only for internet access. * * * For more information consult our [VoIP Buyers Guide](#buyers-guide-content) ## Twilio Rating: 4.4 out of 5 (508 reviews) Profile: [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Twilio Voice API provides businesses with a powerful and flexible platform for building voice-enabled applications. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Unified multi-channel communications - Comprehensive voice and messaging APIs Cons: - Complicated account and verification processes - Slow support and platform delays #### Starting price Starting price: $0.01 Pricing details: Usage Based Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.7 rating - Online Voice Transmission: 4.4 rating - SMS Messaging: 4.6 rating - Voice Mail: 4.9 rating #### Lowest rated features - Computer Telephony Integration: 4.3 rating - Alerts/Notifications: 4.5 rating - Call Center Management: 4.5 rating - Automatic Call Distribution: 4.0 rating #### Feature-related review snippet Reviewer: Roberto B. Reviewer details: Retail, 11-50 employees Published: May 3, 2023 > "The Twilio dashboard is very easy to use thanks to its intuitive interface, and they also offer a wide variety of communication services that adapt to the needs of each user" ### Gallery tab Ease of use: 4.1 out of 5 (508 reviews) #### Related review snippet Reviewer: Bonnie B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: June 26, 2026 > "We do appreciate the ability to send mass texts out to our constituents and the ability to provide what they need quickly." ### Integrations tab Twilio connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#integrations) #### Most popular integrations - Zoho CRM: 5.0 rating - Zendesk Suite: 4.5 rating - Freshdesk: 4.6 rating - Zapier: 4.4 rating - Salesforce Service Cloud: 4.5 rating - Oracle Service: 4.5 rating #### Integrations-related review snippet Reviewer: Shane S. Reviewer details: Information Technology and Services, 1-10 employees Published: June 12, 2025 > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." --- ## 3CX Rating: 4.4 out of 5 (468 reviews) Profile: [3CX](https://www.capterra.com/p/158704/3CX/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Quick and straightforward installation - Unified business communication system Cons: - Recurring technical glitches and crashes - Unstable call connectivity and quality #### Starting price Starting price: $350.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Routing: 4.5 rating - Mobile Access: 4.5 rating - Call Center Management: 4.6 rating - Online Voice Transmission: 4.3 rating #### Lowest rated features - Call Monitoring: 4.2 rating - Alerts/Notifications: 4.1 rating - Access Controls/Permissions: 3.5 rating - Live Chat: 2.0 rating #### Feature-related review snippet Reviewer: Roberto S. Reviewer details: Information Technology and Services, 1-10 employees Published: September 16, 2024 > "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface." ### Gallery tab Ease of use: 4.4 out of 5 (468 reviews) #### Related review snippet Reviewer: Rachel T. Reviewer details: Construction, 1-10 employees Published: June 16, 2026 > "I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are at." ### Integrations tab 3CX connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/158704/3CX/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.5 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 4.1 rating - Zoho CRM: 3.7 rating - HubSpot CRM: 4.5 rating - Bitrix24: 4.2 rating #### Integrations-related review snippet Reviewer: Juan M. Reviewer details: Telecommunications, 51-200 employees Published: December 10, 2025 > "Esay of use and great integrations are the things I like the most." --- ## DialedIn CCaaS Rating: 4.8 out of 5 (330 reviews) Profile: [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? DialedIn boosts call center efficiency and service quality with VoIP features like call routing, predictive dialing and CRM integration #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible design - Comprehensive feature set Cons: - Occasional technical disruptions #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Auto-Dialer: 5.0 rating - Call Center Management: 5.0 rating - Call Recording: 5.0 rating - Call Transfer: 5.0 rating #### Lowest rated features - Multi-Channel Communication: 5.0 rating - Reporting & Statistics: 5.0 rating #### Feature-related review snippet Reviewer: Brandon M. Reviewer details: Insurance, 51-200 employees Published: September 23, 2024 > "The attractiveness is easy on the eyes and makes it easier to navigate efficiently through the app." ### Gallery tab Ease of use: 4.8 out of 5 (330 reviews) #### Related review snippet Reviewer: James C. Reviewer details: Telecommunications, 201-500 employees Published: September 11, 2025 > "It helps me connect with my customers across the United states it's secure and helps me make money if I need help they are there to help it allows me to custom call anyone I need to speak with and is part of my job of sales" ### Integrations tab DialedIn CCaaS connects with 8+ software tools. [See all integrations](https://www.capterra.com/p/29589/CallCenterNOW/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 5.0 rating - Zoho CRM: 4.3 rating - HubSpot Marketing Hub: 5.0 rating - Zapier: 4.7 rating - HubSpot Sales Hub: 4.5 rating - HubSpot Service Hub: 4.4 rating - HubSpot Content Hub: 4.6 rating - Oracle CRM On Demand: 4.4 rating --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Aircall Rating: 4.2 out of 5 (465 reviews) Profile: [Aircall](https://www.capterra.com/p/184709/Aircall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Aircall is the most intuitive VoIP solution. Experience an easy set up, no hardware, and dozens of CRM integrations. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Seamless CRM and app connections Cons: - Frequent technical glitches - Disruptive call management limitations #### Starting price Starting price: $40.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Recording: 4.6 rating - Computer Telephony Integration: 4.4 rating - Call Center Management: 4.4 rating - Automatic Call Distribution: 4.4 rating #### Lowest rated features - Online Voice Transmission: 3.2 rating - Reporting & Statistics: 2.5 rating - Call Transfer: 3.8 rating - Call List Management: 2.0 rating #### Feature-related review snippet Reviewer: Anthony Q. Reviewer details: Computer Software, 11-50 employees Published: March 11, 2025 > "The Aircall user interface was very simple and pleasing to look at." ### Gallery tab Ease of use: 4.4 out of 5 (465 reviews) #### Related review snippet Reviewer: Louis S. Reviewer details: Real Estate, 51-200 employees Published: May 25, 2026 > "It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model." ### Integrations tab Aircall connects with 33+ software tools. [See all integrations](https://www.capterra.com/p/184709/Aircall/#integrations) #### Most popular integrations - Microsoft Teams: 4.5 rating - Zoho CRM: 4.3 rating - Shopify: 4.5 rating - Pipedrive: 4.4 rating - Gong: 4.8 rating - HubSpot Sales Hub: 4.5 rating #### Integrations-related review snippet Reviewer: Marvin S. Reviewer details: Computer Software, 11-50 employees Published: April 28, 2026 > "It integrated easily into our existing workflow and allows easy management of call cascading and forwarding." --- ## Cytracom Rating: 4.7 out of 5 (18 reviews) Profile: [Cytracom](https://www.capterra.com/p/162295/Cytracom/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Beautiful, easy-to-use voice and messaging platform for all businesses. Perfect for the office, home office, or any work location! #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.95 Pricing details: Per Feature, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Call Routing: Available - Mobile Access: Available - Voice Mail: Available - Call Recording: Available - Caller ID: Available - Call Center Management: Available - Call Monitoring: Available - Call Transfer: Available - Computer Telephony Integration: Available - Automatic Call Distribution: Available - Contact Management: Available - SIP Trunking: Not available ### Gallery tab Ease of use: 4.6 out of 5 (18 reviews) ### Integrations tab Cytracom connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/162295/Cytracom/#integrations) #### Most popular integrations - HubSpot CRM: 4.5 rating - ConnectWise Automate: 4.2 rating --- ## Unitel Voice Rating: 4.6 out of 5 (66 reviews) Profile: [Unitel Voice](https://www.capterra.com/p/172777/UniTel-Voice/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Unitel Voice is the business builder's phone system. Run your business from anywhere using any device. Amazing support ready to help. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $9.99 Pricing details: Flat Rate, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Caller ID: 5.0 rating - Mobile Access: 5.0 rating - Activity Dashboard: 4.2 rating - Voice Mail: 5.0 rating #### Lowest rated features - Call Tracking: 3.7 rating - Call Routing: 4.0 rating - Fax Management: 4.0 rating - Call Recording: 4.5 rating #### Feature-related review snippet Reviewer: Timothy C. Reviewer details: Consumer Services, 1-10 employees Published: August 7, 2024 > "sensitive content hidden] has been very responsive, knowledgeable and pleasant to help in all aspects of setting up our Unitel virtual business lines. " ### Gallery tab Ease of use: 4.4 out of 5 (66 reviews) #### Related review snippet Reviewer: Howard G. Reviewer details: Financial Services, 1-10 employees Published: April 15, 2026 > "Support has been there whenever needed, and additional features such as the faxing capability have only increased the value proposition for me." --- ## Dailytrackly.com Profile: [Dailytrackly.com](https://www.capterra.com/p/10053096/Dailytrackly-com/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? DailyTrackly is the all-in-one desk for insurance sales teams — daily goals, live leaderboards, and a full Lead Hub with open-pool clai #### Pros and cons based on reviews Not available #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Call Routing: Not available - Mobile Access: Available - Voice Mail: Not available - Call Recording: Not available - Caller ID: Not available - Call Center Management: Not available - Call Monitoring: Not available - Call Transfer: Not available - Computer Telephony Integration: Not available - Automatic Call Distribution: Not available - Contact Management: Available - SIP Trunking: Not available ### Gallery tab --- ## Ultatel Cloud Business Phone System Rating: 4.7 out of 5 (41 reviews) Profile: [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Ultatel is the intelligent business communications solution, bringing voice, video, SMS, fax, and chat together in one cloud platform. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $18.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Recording: 4.8 rating - Call Routing: 4.3 rating - Mobile Access: 4.5 rating - Alerts/Notifications: 4.7 rating #### Lowest rated features - Online Voice Transmission: 3.4 rating - Caller ID: 4.0 rating - IVR: 4.3 rating - Automatic Call Distribution: 4.0 rating #### Feature-related review snippet Reviewer: Laura M. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: September 29, 2022 > "The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great." ### Gallery tab Ease of use: 4.6 out of 5 (41 reviews) #### Related review snippet Reviewer: David C. Reviewer details: Electrical/Electronic Manufacturing, 11-50 employees Published: January 9, 2025 > "The system is available for our use 99.99% of the time - OK, I really don't have a firm number, but we have had two minor problems over the last couple of years and they were handled by Customer Service within minutes, a promised, and no delay between my placing the call and immediate attention." ### Integrations tab Ultatel Cloud Business Phone System connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/#integrations) #### Most popular integrations - Microsoft Teams: 4.2 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Pipedrive: 4.5 rating - Salesforce Platform: 4.4 rating #### Integrations-related review snippet Reviewer: Melissa S. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: January 25, 2023 > "I love the way UltaTel seamlessly integrates with Microsoft Teams." --- ## Intulse Rating: 4.4 out of 5 (132 reviews) Profile: [Intulse](https://www.capterra.com/p/161865/Intulse/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SMBs w/ 10-100 users save money & time with the Intulse managed VoIP services. BYOD or buy/rent phones. Softphone. 100% US support. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $42.00 Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Call Routing: 4.9 rating - Alerts/Notifications: 4.6 rating - Call Recording: 5.0 rating - Access Controls/Permissions: 4.7 rating #### Lowest rated features - Call Screening: 4.4 rating - Call Monitoring: 4.6 rating - Call Center Management: 4.0 rating - Computer Telephony Integration: 4.0 rating #### Feature-related review snippet Reviewer: James S. Reviewer details: Logistics and Supply Chain, 1-10 employees Published: June 20, 2022 > "Also, their online interface is great for weekend work." ### Gallery tab Ease of use: 4.4 out of 5 (132 reviews) #### Related review snippet Reviewer: Michelle T. Reviewer details: Financial Services, 11-50 employees Published: April 2, 2025 > "It integrated with our CRM and they were very responsive" ### Integrations tab Intulse connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/161865/Intulse/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Pipedrive: 4.5 rating - Netskope One Platform: 4.0 rating #### Integrations-related review snippet Reviewer: Michelle T. Reviewer details: Financial Services, 11-50 employees Published: April 2, 2025 > "It integrated with our CRM and they were very responsive" --- ## Zoho Voice Rating: 4.0 out of 5 (46 reviews) Profile: [Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Zoho Voice is a flexible and scalable cloud-based business phone and contact center solution to efficiently run your business operation #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.2 out of 5 - Features: 3.7 out of 5 - Value for Money: 3.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $34.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Recording: 4.6 rating - Computer Telephony Integration: 4.7 rating - Call Logging: 4.0 rating - SMS Messaging: 3.4 rating #### Lowest rated features - Alerts/Notifications: 1.0 rating - Online Voice Transmission: 1.0 rating - Mobile Access: 3.5 rating - Call Reporting: 3.3 rating ### Gallery tab Ease of use: 4.2 out of 5 (46 reviews) #### Related review snippet Reviewer: Ignacio G. Reviewer details: Computer Software, 1-10 employees Published: October 24, 2024 > "Great integration with zoho products for direct click botton calls." ### Integrations tab Zoho Voice connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/251900/Zoho-Voice/#integrations) #### Most popular integrations - Zoho CRM: 3.5 rating - Zoho Desk: 3.5 rating - Zoho Recruit: 4.0 rating - Zoho Meeting: 4.6 rating - Bigin by Zoho CRM: 4.0 rating - Zoho One: 4.0 rating #### Integrations-related review snippet Reviewer: Ignacio G. Reviewer details: Computer Software, 1-10 employees Published: October 24, 2024 > "Great integration with zoho products for direct click botton calls." --- ## Dialpad Rating: 4.2 out of 5 (570 reviews) Profile: [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AI-native VoIP built for connected, intelligent business communications. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Seamless multi-device connectivity - Intuitive and simple interface Cons: - Unresponsive customer service - Noticeable call and audio lag #### Starting price Starting price: $27.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Routing: 4.1 rating - Voice Mail: 4.4 rating - Call Recording: 4.3 rating - Call Center Management: 4.2 rating #### Lowest rated features - Video Conferencing: 2.7 rating - API: 1.0 rating - Voicemail Transcription: 3.6 rating - Mobile Access: 4.0 rating #### Feature-related review snippet Reviewer: Skyler G. Reviewer details: Construction, 51-200 employees Published: May 22, 2026 > "Dialpad has a simple UI system and is not overly complex." ### Gallery tab Ease of use: 4.3 out of 5 (570 reviews) #### Related review snippet Reviewer: Jennifer R. Reviewer details: E-Learning, 501-1,000 employees Published: May 26, 2026 > "It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform." ### Integrations tab Dialpad connects with 56+ software tools. [See all integrations](https://www.capterra.com/p/190976/Dialpad-Sell/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.9 rating - Google Workspace: 5.0 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 5.0 rating - Zendesk Suite: 4.4 rating - Zapier: 4.5 rating #### Integrations-related review snippet Reviewer: Stephanie V. Reviewer details: Real Estate, 51-200 employees Published: July 12, 2021 > "It's easy to use and integrates well with hubspot" --- ## Phone.com Rating: 3.6 out of 5 (72 reviews) Profile: [Phone.com](https://www.capterra.com/p/147610/Phone-com/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Phone.com offers all the features of a big enterprise phone system without the cost and complexity. #### Rating breakdown - Ease of Use: 3.7 out of 5 - Customer Service: 3.5 out of 5 - Features: 3.7 out of 5 - Value for Money: 3.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $18.00 Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Call Routing: 3.8 rating - Alerts/Notifications: 3.3 rating - Caller ID: 4.0 rating - Video Conferencing: 4.0 rating #### Lowest rated features - Mobile Access: 1.0 rating - Purchasing & Receiving: 1.0 rating - Call Recording: 4.0 rating - Call Screening: 4.0 rating ### Gallery tab Ease of use: 3.7 out of 5 (72 reviews) #### Related review snippet Reviewer: Brooks L. Reviewer details: Insurance, 11-50 employees Published: June 14, 2026 > "It also has useful FEATURES like call forwarding, voicemail-to-email, texting, and virtual receptionist tools, which help businesses manage communication professionally." --- ## 800.com Rating: 4.7 out of 5 (361 reviews) Profile: [800.com](https://www.capterra.com/p/208208/800-com/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? We are a full business phone system providing everything you need to communicate with your customers, all in one place. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $149.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Caller ID: 4.9 rating - Voice Mail: 4.9 rating - Mobile Access: 4.9 rating - Call Routing: 4.9 rating #### Lowest rated features - API: 1.0 rating - SMS Messaging: 3.7 rating - Contact Management: 4.5 rating - Call Transfer: 4.8 rating #### Feature-related review snippet Reviewer: Jennifer R. Reviewer details: Medical Devices, 501-1,000 employees Published: November 19, 2024 > "The user-friendly interface makes it incredibly easy to navigate and manage campaigns, while their precise audience targeting ensures maximum impact. Plus, their competitive pricing offers affordable rates without compromising quality. But what truly sets them apart is their exceptional customer support - responsive, knowledgeable, and always willing to help." ### Gallery tab Ease of use: 4.7 out of 5 (361 reviews) #### Related review snippet Reviewer: Calvin R. Reviewer details: Transportation/Trucking/Railroad, 1-10 employees Published: April 10, 2026 > "The SMS/Texting capability is a huge plus for customer engagement, and the call tracking analytics provide great insights into our marketing reach." --- ## Vonix Rating: 4.8 out of 5 (23 reviews) Profile: [Vonix](https://www.capterra.com/p/191599/Vonix-Voice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Crystal-clear, cost-saving VoIP solutions from Vonix—flexible, scalable, and built for business. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $19.99 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Routing: 4.8 rating - Call Monitoring: 4.8 rating - Mobile Access: 4.8 rating - Call Recording: 4.3 rating #### Lowest rated features - Access Controls/Permissions: 3.0 rating - Call Screening: 4.0 rating - Alerts/Notifications: 4.5 rating - Contact Management: 5.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (23 reviews) #### Related review snippet Reviewer: Angie G. Reviewer details: Real Estate, 1-10 employees Published: November 22, 2023 > "I am pleased with the call volume and ease of use for the app" ### Integrations tab Vonix connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/191599/Vonix-Voice/#integrations) #### Most popular integrations - Zoho CRM: 4.3 rating - Zapier: 4.7 rating - Salesforce Platform: 4.4 rating - Filevine: 4.4 rating - Vertafore Agency Platform: 3.4 rating - AgencyZoom: 4.6 rating --- ## JustCall Rating: 4.1 out of 5 (225 reviews) Profile: [JustCall](https://www.capterra.com/p/157853/JustCall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Business VoIP that sets up in minutes. JustCall gives your team crystal-clear calls from any device. Start your free 14-day trial. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Intuitive multi-platform interface - Comprehensive feature selection Cons: - Unreliable call handling features - Complex and costly pricing #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.2 rating - Voice Mail: 5.0 rating - Caller ID: 4.8 rating - Reporting & Statistics: 4.8 rating #### Lowest rated features - Interaction Tracking: 4.0 rating - Call Transfer: 4.7 rating - Call Recording: 5.0 rating - Contact Management: 5.0 rating #### Feature-related review snippet Reviewer: Sophia S. Reviewer details: Retail, 11-50 employees Published: July 23, 2026 > "The software itself generally worked as expected, and the interface was easy enough to navigate." ### Gallery tab Ease of use: 4.3 out of 5 (225 reviews) #### Related review snippet Reviewer: John K. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: February 20, 2026 > "The automated dialer is faster than the 8x8 system that we used previously and I can complete my list before the end of my shift." ### Integrations tab JustCall connects with 62+ software tools. [See all integrations](https://www.capterra.com/p/157853/JustCall/#integrations) #### Most popular integrations - Zoho CRM: 5.0 rating - Zapier: 5.0 rating - Pipedrive: 4.2 rating - ActiveCampaign: 4.0 rating - Zoho Recruit: 4.5 rating - Pipeline CRM: 4.3 rating #### Integrations-related review snippet Reviewer: John K. Reviewer details: Information Technology and Services, 1,001-5,000 employees Published: February 20, 2026 > "The integration with CRM is also nice as I do not have to do a lot of work for it to be integrated which is a huge relief." --- ## Weave Rating: 4.3 out of 5 (673 reviews) Profile: [Weave](https://www.capterra.com/p/141842/Weave/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive patient communication tools - Intuitive and accessible interface Cons: - Unreliable phone system functionality - Slow and inconsistent customer service #### Starting price Starting price: $199.00 Pricing details: Other, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Mobile Access: 4.1 rating - Alerts/Notifications: 3.9 rating - Call Recording: 4.3 rating - Chat/Messaging: 4.1 rating #### Lowest rated features - Third-Party Integrations: 3.0 rating - Call Routing: 3.7 rating - IVR: 3.3 rating - Activity Dashboard: 1.0 rating #### Feature-related review snippet Reviewer: Amanda J. Reviewer details: Medical Practice, 1-10 employees Published: July 10, 2025 > "The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team." ### Gallery tab Ease of use: 4.5 out of 5 (673 reviews) #### Related review snippet Reviewer: Isla W. Reviewer details: Computer Software, 201-500 employees Published: April 8, 2026 > "Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders." ### Integrations tab Weave connects with 41+ software tools. [See all integrations](https://www.capterra.com/p/141842/Weave/#integrations) #### Most popular integrations - DrChrono: 3.9 rating - eClinicalWorks: 3.3 rating - Dentrix: 4.9 rating - ezyVet: 4.6 rating - Dentrix Ascend: 4.1 rating - Eaglesoft: 4.9 rating #### Integrations-related review snippet Reviewer: Tom H. Reviewer details: Medical Practice, 1-10 employees Published: November 21, 2024 > "From day one has been very easy to integrate." --- ## Ringover Rating: 4.7 out of 5 (885 reviews) Profile: [Ringover](https://www.capterra.com/p/169627/RingOver/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? 100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more... #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive business telephony solution - Efficient team communication platform Cons: - Dependence on stable connectivity - Occasional performance slowdowns #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Monitoring: 4.5 rating - Call Recording: 4.7 rating - Caller ID: 4.7 rating - Call Routing: 4.6 rating #### Lowest rated features - Online Voice Transmission: 4.1 rating - Mobile Access: 4.1 rating - Call Logging: 4.3 rating - Call Center Management: 4.4 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 11-50 employees Published: February 24, 2026 > "The user-friendly and intuitive interface makes it easy for our team to get started right away without extensive training." ### Gallery tab Ease of use: 4.8 out of 5 (885 reviews) #### Related review snippet Reviewer: Wouter K. Reviewer details: Media Production, 51-200 employees Published: May 27, 2026 > "We were building a NewsRoom Operating System that gives journalists, editors and newsroom ops a single workspace for every channel they touch in a day: stores, scripts, phone, SMS, fax, email, wire feeds, chat, video huddles and so much more." ### Integrations tab Ringover connects with 39+ software tools. [See all integrations](https://www.capterra.com/p/169627/RingOver/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.6 rating - Jira: 4.4 rating - Zoho CRM: 5.0 rating - HubSpot CRM: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating #### Integrations-related review snippet Reviewer: Elliott B. Reviewer details: Staffing and Recruiting, 1-10 employees Published: July 17, 2025 > "Its excellent CRM integration, analytics capabilities, Ai note taker and responsive support make it a clear winner for us." --- ## VINSI Rating: 5.0 out of 5 (10 reviews) Profile: [VINSI](https://www.capterra.com/p/10042518/VINSI/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? AI-powered platform unifying voice agents, CRM, automation, ticketing, QA & analytics into one connected business ecosystem. #### Rating breakdown - Ease of Use: 5.0 out of 5 - Customer Service: 5.0 out of 5 - Features: 5.0 out of 5 - Value for Money: 5.0 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $299.00 Pricing details: Flat Rate, Per Month Free trial: No Free demo: Yes ### Features tab #### Most popular features - Call Routing: Available - Mobile Access: Not available - Voice Mail: Not available - Call Recording: Not available - Caller ID: Not available - Call Center Management: Available - Call Monitoring: Not available - Call Transfer: Not available - Computer Telephony Integration: Not available - Automatic Call Distribution: Available - Contact Management: Available - SIP Trunking: Not available ### Gallery tab Ease of use: 5.0 out of 5 (10 reviews) --- ## Dialing Innovations Call Center Application Suite Rating: 4.8 out of 5 (14 reviews) Profile: [Dialing Innovations Call Center Application Suite](https://www.capterra.com/p/173066/Call-Center-Applications/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Hosted Call Center Applications built to our customer's needs. Proprietary sip trunk technology that delivers higher contact rates. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.9 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $10.00 Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Most popular features - Call Routing: Available - Mobile Access: Available - Voice Mail: Not available - Call Recording: Available - Caller ID: Available - Call Center Management: Available - Call Monitoring: Available - Call Transfer: Available - Computer Telephony Integration: Available - Automatic Call Distribution: Available - Contact Management: Available - SIP Trunking: Available ### Gallery tab Ease of use: 4.8 out of 5 (14 reviews) --- ## VirtualPBX Rating: 4.7 out of 5 (38 reviews) Profile: [VirtualPBX](https://www.capterra.com/p/149117/Business-VoIP/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Keep it simple. One plan, no contracts, $15/user/mo. AI answers calls 24/7. Try free for 14 days. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Mobile Access: 5.0 rating - Call Routing: 4.5 rating - Online Voice Transmission: 5.0 rating - Caller ID: 4.5 rating #### Lowest rated features - IVR: 3.0 rating - Call Monitoring: 4.0 rating - Activity Dashboard: 5.0 rating - Alerts/Notifications: 5.0 rating #### Feature-related review snippet Reviewer: Desmond W. Reviewer details: Transportation/Trucking/Railroad, 1-10 employees Published: May 20, 2026 > "The user-friendly GUI, (DASH) provides effective Call Management tools, access to customize and configure telephone devices, including mobile phones integration and immediate access to Customer Support via a dynamic chat platform, are most endearing. " ### Gallery tab Ease of use: 4.4 out of 5 (38 reviews) #### Related review snippet Reviewer: Desmond W. Reviewer details: Transportation/Trucking/Railroad, 1-10 employees Published: May 20, 2026 > "The user-friendly GUI, (DASH) provides effective Call Management tools, access to customize and configure telephone devices, including mobile phones integration and immediate access to Customer Support via a dynamic chat platform, are most endearing. " ### Integrations tab VirtualPBX connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/149117/Business-VoIP/#integrations) #### Most popular integrations - Slack: 4.7 rating - Trello: 4.5 rating - Dropbox: 4.5 rating - Asana: 4.5 rating - Gmail: 4.8 rating - Google Sheets: 4.7 rating #### Integrations-related review snippet Reviewer: Desmond W. Reviewer details: Transportation/Trucking/Railroad, 1-10 employees Published: May 20, 2026 > "The user-friendly GUI, (DASH) provides effective Call Management tools, access to customize and configure telephone devices, including mobile phones integration and immediate access to Customer Support via a dynamic chat platform, are most endearing. " --- ## Google Meet Rating: 4.5 out of 5 (12,171 reviews) Profile: [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Communication platform that allows users to schedule video/audio calls with their teams around the world #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Versatile workplace communication tool - Efficient remote team collaboration Cons: - High dependency on strong internet - Inconsistent video call quality #### Starting price Starting price: $6.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Video Conferencing: 4.9 rating - Mobile Access: 4.8 rating - Alerts/Notifications: 4.5 rating - API: 4.7 rating #### Lowest rated features - Chat/Messaging: 4.7 rating - Conferencing: 4.5 rating - Call Conferencing: 4.6 rating - Call Recording: 4.8 rating #### Feature-related review snippet Reviewer: Piyusha P. Reviewer details: Hospital & Health Care, 201-500 employees Published: June 17, 2026 > "Customization options for layouts, captions, and meeting controls further improve the experience." ### Gallery tab Ease of use: 4.6 out of 5 (12,171 reviews) #### Related review snippet Reviewer: Paul H. Reviewer details: Design, 1-10 employees Published: July 1, 2026 > "Google Meet has also helped us to speed up our team communications and improve our collaboration during projects by allowing us to hold quick virtual meetings to discuss how we will execute our projects." ### Integrations tab Google Meet connects with 12+ software tools. [See all integrations](https://www.capterra.com/p/176572/Google-Hangouts/#integrations) #### Most popular integrations - Google Docs: 4.6 rating - Google Drive: 4.6 rating - Google Workspace: 4.8 rating - Zoom Workplace: 4.6 rating - Gmail: 4.8 rating - Webex Suite: 4.4 rating #### Integrations-related review snippet Reviewer: Anna B. Reviewer details: Health, Wellness and Fitness, Self-employed Published: May 26, 2026 > "Google Meets is perfect for those already using other google products like Gmail because the integration is seamless." --- ## GoTo Meeting Rating: 4.4 out of 5 (11,531 reviews) Profile: [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? GoTo Meeting is a web conferencing software that provides businesses with a secure virtual meeting platform for collaboration. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Robust team collaboration tools - Versatile communication platform Cons: - Recurring technical glitches - Frequent audio reliability issues #### Starting price Starting price: $14.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Mobile Access: 4.9 rating - Video Conferencing: 4.7 rating - Screen Sharing: 4.9 rating - Online Voice Transmission: 4.8 rating #### Lowest rated features - Access Controls/Permissions: 4.0 rating - Call Routing: 4.2 rating - Alerts/Notifications: 4.4 rating - Third-Party Integrations: 4.3 rating #### Feature-related review snippet Reviewer: Shelby C. Reviewer details: Law Practice, 1-10 employees Published: January 17, 2025 > "Another standout feature for me was the fade feature with the on screen pen." ### Gallery tab Ease of use: 4.4 out of 5 (11,531 reviews) #### Related review snippet Reviewer: Lily H. Reviewer details: Information Technology and Services, 5,001-10,000 employees Published: January 28, 2026 > "It will solves the problem of reliable remote communication and helps teams stay connected from different locations and tool is easy to set up , reliable for video calls, and improves team productivity. Despite minor issues that's dependable solution for professional online meetings." ### Integrations tab GoTo Meeting connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/163332/GoToMeeting/#integrations) #### Most popular integrations - Slack: 5.0 rating - Salesforce Sales Cloud: 4.4 rating - Microsoft 365: 4.4 rating - Acuity Scheduling: 4.8 rating - Google Calendar: 4.9 rating - Procore: 4.5 rating #### Integrations-related review snippet Reviewer: Jason B. Reviewer details: Construction, 51-200 employees Published: March 27, 2025 > "It integrates well with calendars and email for easy scheduling." --- ## Webex Suite Rating: 4.4 out of 5 (7,413 reviews) Profile: [Webex Suite](https://www.capterra.com/p/237272/Webex/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based collaboration suite combining meetings, messaging, calling, polling, webinars, whiteboarding, and video messaging in one. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Reliable high-quality video meetings - Unified global communication platform Cons: - Frequent glitches and technical problems - Audio reliability and mute challenges #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Video Conferencing: 4.9 rating - Screen Sharing: 4.8 rating - Online Voice Transmission: 4.5 rating - Alerts/Notifications: 4.5 rating #### Lowest rated features - Call Recording: 4.0 rating - Access Controls/Permissions: 4.1 rating - Call Queues: 4.0 rating - Automatic Call Distribution: 3.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Facilities Services, 10,001+ employees Published: July 31, 2025 > "The hardware is robust, with intuitive controls for users unfamiliar with the system." ### Gallery tab Ease of use: 4.3 out of 5 (7,413 reviews) #### Related review snippet Reviewer: Brian T. Reviewer details: E-Learning, 51-200 employees Published: June 5, 2026 > "Next, not only does this app have traditional landline business phone capabilities, it also offers a texting feature so that you can send and receive text like on a mobile phone or smartphone. " ### Integrations tab Webex Suite connects with 23+ software tools. [See all integrations](https://www.capterra.com/p/237272/Webex/#integrations) #### Most popular integrations - Microsoft Teams: 4.7 rating - Calendly: 4.7 rating - Microsoft Outlook: 4.7 rating - Slido: 4.8 rating - Claude: 4.4 rating - GPS Fleet Tracking Software: 3.9 rating #### Integrations-related review snippet Reviewer: Afiqul I. Reviewer details: Information Technology and Services, 51-200 employees Published: February 24, 2025 > "I love the integration of Webex with other applications" --- ## RingEX Rating: 4.2 out of 5 (1,206 reviews) Profile: [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? RingEX provides reliable, high-quality phone service anywhere you have internet access. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Streamlined and intuitive platform - Versatile diGital faxing tools Cons: - Frequent technical glitches - Inconsistent call reliability #### Starting price Starting price: $30.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.5 rating - Call Recording: 4.6 rating - Online Voice Transmission: 4.3 rating - Mobile Access: 4.4 rating #### Lowest rated features - SMS Messaging: 2.0 rating - Call Monitoring: 3.8 rating - Call Reporting: 1.0 rating - Purchasing & Receiving: 1.0 rating #### Feature-related review snippet Reviewer: Jonathan B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: October 30, 2025 > "The navigation part of RingEx is very compatible and easy to work through." ### Gallery tab Ease of use: 4.2 out of 5 (1,206 reviews) #### Related review snippet Reviewer: Reneisha H. Reviewer details: Medical Practice, 11-50 employees Published: May 7, 2026 > "Features like call routing, voicemail access, and remote communication tools are helpful in a busy medical practice environment. Once users become familiar with the platform, it can improve accessibility and communication efficiency across teams." ### Integrations tab RingEX connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/242188/RingCentral-MVP/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Google Workspace: 4.7 rating - Microsoft 365: 4.8 rating - Box: 4.4 rating - Zendesk Suite: 4.4 rating - Microsoft Outlook: 4.4 rating #### Integrations-related review snippet Reviewer: Erica V. Reviewer details: Law Practice, 1-10 employees Published: September 21, 2023 > "It was easy to integrate into our system and no one has experienced any issues thusfar." --- ## Bitrix24 Rating: 4.2 out of 5 (1,003 reviews) Profile: [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Bitrix24 #1 business VoIP system is used by over 15 million businesses worldwide. Cloud, mobile and open source versions available. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Integrated real-time communication tools - Centralized teamwork and productivity Cons: - Delayed and limited support - Frequent technical glitches #### Starting price Starting price: $69.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Mobile Access: 5.0 rating - Online Voice Transmission: 5.0 rating - SMS Messaging: 5.0 rating - Access Controls/Permissions: 5.0 rating #### Lowest rated features - Alerts/Notifications: 5.0 rating - Automatic Call Distribution: 5.0 rating - Call Center Management: 5.0 rating - Chat/Messaging: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 4, 2025 > "The user interace was mostly intuitive and easy to use." ### Gallery tab Ease of use: 4.0 out of 5 (1,003 reviews) #### Related review snippet Reviewer: Ramadhan A. Reviewer details: Education Management, 11-50 employees Published: June 25, 2026 > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform." ### Integrations tab Bitrix24 connects with 22+ software tools. [See all integrations](https://www.capterra.com/p/113540/Bitrix24/#integrations) #### Most popular integrations - Jira: 4.4 rating - QuickBooks Online: 4.3 rating - Calendly: 4.7 rating - Zapier: 4.6 rating - Jotform: 4.7 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Building Materials, 10,001+ employees Published: April 13, 2026 > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." --- Page 1 of 7 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (315) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot [Alerts/Notifications](https://www.capterra.com/voip-software/features/alerts-notifications/) Auto-Dialer Automatic Call Distribution Call Center Management Call Monitoring [Call Recording](https://www.capterra.com/voip-software/features/call-recording/) [Call Routing](https://www.capterra.com/voip-software/features/call-routing/) Call Screening Call Tracking [Call Transfer](https://www.capterra.com/voip-software/features/call-transfer/) [Caller ID](https://www.capterra.com/voip-software/features/caller-id/) [Computer Telephony Integration](https://www.capterra.com/voip-software/features/computer-telephony-integration/) Contact Management Generative AI IVR [Mobile Access](https://www.capterra.com/voip-software/features/mobile-access/) [Online Voice Transmission](https://www.capterra.com/voip-software/features/online-voice-transmission/) Reporting & Statistics SIP Trunking [Voice Mail](https://www.capterra.com/voip-software/features/voice-mail/) [VoIP Connection](https://www.capterra.com/voip-software/features/voip-connection/) Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [IVR Software](https://www.capterra.com/ivr-software/)[Telephony Software](https://www.capterra.com/telephony-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[Telecom Expense Management Software](https://www.capterra.com/telecom-expense-management-software/)[Call Accounting Software](https://www.capterra.com/call-accounting-software/)[Audio Conferencing Software](https://www.capterra.com/audio-conferencing-software/) I'm looking for VoIP Software that is: [Free](https://www.capterra.com/voip-software/s/free/)[For Windows](https://www.capterra.com/voip-software/s/windows/) Table of Contents - [The benefits of VoIP software](#the-benefits-of-voip-software) - [Typical features of VoIP software](#typical-features-of-voip-software) - [The cost of VoIP software](#the-cost-of-voip-software) - [Considerations when purchasing VoIP software](#considerations-when-purchasing-voip-software) - [Relevant VoIP software trends](#relevant-voip-software-trends) ## The benefits of VoIP software VoIP software offers many benefits over traditional telephone systems. Here are a few of them: - **Lower costs**: Traditional phone lines typically allow only one call at a time, which is charged on a per-minute basis. VoIP solutions, on the other hand, permit multiple calls at the same time using the internet connection businesses already pay for. Therefore, these solutions tend to cost only a fraction of what traditional phone solutions cost. - **Improved scalability**: Increasing the number of business telephone lines is expensive. By contrast, adding a new user account to a VoIP software tool is more economical. The cost difference makes it easier to scale up operations, especially in call centers. Companies can quickly implement seasonal or permanent staffing adjustments for sales teams, customer service departments, and other units that frequently use telephone communication. - **Better mobility**: Most VoIP solutions allow users to access services from anywhere, as long as an internet connection is available. This flexibility is great for business travelers, remote workers, drivers, technicians, and any other employees who spend most of their time away from their desks. Users can also install VoIP apps on their personal devices and get even greater control over their work calls. - **Unified communications**: VoIP software offers an integrated platform for various types of communication, including voice calls, online chat, emails, and video teleconferencing. Businesses can even integrate VoIP communication into their [customer relationship management (CRM) software](https://www.capterra.com/customer-relationship-management-software/) to get a complete picture of multichannel customer interactions as well as autopopulate their VoIP contact lists. * * * ## Typical features of VoIP software VoIP software offers a wide range of features, including: - **Online voice transmission**: Communicate through online voice calls in real time. The software converts audio signals into digital data for secure conversations and offers high sound quality over strong internet connections. - **Call conferencing**: Set up conference calls with multiple participants. Simulate in-person meetings by allowing remote participants to communicate in real time.  - **Alerts and notifications**: Get push notifications and alerts about incoming calls, missed calls, voicemails, and other communication events. - **Call monitoring and recording**: Listen to employees’ live conversations for training and performance assessment. Record conversations to review them later as part of the quality assurance process. - **Call screening and routing**: Access caller ID information such as name and phone number to decide where to direct incoming calls. Send calls to a specific queue or agent based on predetermined criteria. - **SIP trunking**: Provide VoIP capabilities to your existing business phone systems by connecting them to the internet through a session initiation protocol (SIP) trunking platform. - **Contact management**: Store and search for contact information, such as names, phone numbers, email and physical addresses, and social media accounts. Integrate your VoIP software with the contact list of your CRM tool. * * * ## The cost of VoIP software Most products in this market are priced on a per user, per month basis. Pricing can be divided into three tiers based on the starting prices:  **Price ranges\*:** - $1 - $16 - $16 - $20 - $20+ _\*The pricing included is for the entry-level/lowest-priced offering found on vendor websites on Oct. 12, 2020. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products._  * * * ## Considerations when purchasing VoIP software Understanding the following considerations will help you choose a VoIP software solution that suits your business needs: - **Deployment options**: You can deploy VoIP software in three ways: use SIP trunking-enabled VoIP software to make calls over the internet using your existing telephone systems, get rid of your traditional telephones altogether and use headphones on laptops or desktops to take calls, or install VoIP apps on your employees’ work or personal devices. Choose a deployment option that works best for your business. - **Software training and support assistance**: Learning new software has a learning curve. Many employees have used the same business telephone system for decades, so introducing a new tool may require some adjustment. Ask vendors about the training resources available as well as any costs involved. Factoring in training and support considerations will help you choose a software solution that serves the needs of your employees. * * * ## Relevant VoIP software trends - **5G technology will lead to faster internet connectivity.** The emerging technology behind the fifth-generation (5G) mobile network holds lots of promise for faster, clearer audio and video communication. VoIP software adoption is expected to expand as 5G sets new standards for call quality and bandwidth maximization. - **Video is becoming an essential tool.** With most companies adopting remote work, video conferencing has gained popularity as a way to keep remote employees connected with their coworkers. This increased demand has resulted in many audio-only VoIP platforms integrating video capabilities as well. - **Text integration is growing.** VoIP platforms also offer text-based communication options such as automatic voicemail transcripts and real-time chat. With software vendors incorporating these features, VoIP systems are increasingly becoming single-platform solutions for most or all company communication needs. - **Security is paramount.** Controlling who has access to your communication data is a matter of concern. Security features such as approved attendance lists, robust encryption, and intuitive video and screen sharing protocols help ensure your employees and their online communications are protected. * * * **Sources** Products evaluated for the pricing calculation were taken from Capterra's [Top 20 VoIP software report](https://www.capterra.com/voip-software/#top-20). The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in Capterra’s directory that offer them.  The following sources were used for this document:  1\. [Is a VoIP or Landline System Better for Your Business?](https://www.businessnewsdaily.com/15323-voip-vs-landline.html) (Date accessed: Dec. 18, 2020) 2\. [VoIP Trends to Watch in 2020 and 2021](https://www.europeanbusinessreview.com/voip-trends-to-watch-in-2020-and-2021/) (Date accessed: Dec. 16, 2020)