# Best VoIP Software 2026 | Capterra > Find the top VoIP software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/voip-software/ --- # Best VoIP Software Last updated on July 23, 2026 How to find the right VoIP Software? Learn more from our team about VoIP Software pricing features and benefits in our VoIP Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is VoIP software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on July 23, 2026 Voice over Internet Protocol (VoIP) software, also called [IP telephony software](https://www.capterra.com/telephony-software/#buyers-guide), allows users to make voice and data calls using the internet. It routes calls over the internet—rather than regular telephone lines—through devices such as desktops, smartphones, and tablets. It helps businesses improve communication and save money, as they have to pay only for internet access. * * * For more information consult our [VoIP Buyers Guide](#buyers-guide-content) ## Twilio Rating: 4.4 out of 5 (506 reviews) Profile: [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Twilio Voice API provides businesses with a powerful and flexible platform for building voice-enabled applications. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Unified multi-channel communication system - Comprehensive programmable communication tools Cons: - Complicated and frustrating account processes - Slow performance and delays #### Starting price Starting price: $0.01 Pricing details: Usage Based Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.7 rating - Online Voice Transmission: 4.4 rating - SMS Messaging: 4.8 rating - Voice Mail: 4.9 rating #### Lowest rated features - Call Center Management: 4.5 rating - Automatic Call Distribution: 4.0 rating - Contact Management: 4.4 rating - Call Recording: 4.6 rating #### Feature-related review snippet Reviewer: Roberto B. Reviewer details: Retail, 11-50 employees Published: May 3, 2023 > "The Twilio dashboard is very easy to use thanks to its intuitive interface, and they also offer a wide variety of communication services that adapt to the needs of each user" ### Gallery tab Ease of use: 4.1 out of 5 (506 reviews) #### Related review snippet Reviewer: Bonnie B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: June 26, 2026 > "We do appreciate the ability to send mass texts out to our constituents and the ability to provide what they need quickly." ### Integrations tab Twilio connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#integrations) #### Most popular integrations - Zoho CRM: 5.0 rating - Zendesk Suite: 4.5 rating - Freshdesk: 4.6 rating - Zapier: 4.7 rating - Salesforce Service Cloud: 4.5 rating - SugarCRM: 3.8 rating #### Integrations-related review snippet Reviewer: Shane S. Reviewer details: Information Technology and Services, 1-10 employees Published: June 12, 2025 > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." --- ## DialedIn CCaaS Rating: 4.8 out of 5 (325 reviews) Profile: [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? DialedIn boosts call center efficiency and service quality with VoIP features like call routing, predictive dialing and CRM integration #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible navigation - Comprehensive feature set Cons: - Occasional technical disruptions #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Highest rated features - Auto-Dialer: 5.0 rating - Call Center Management: 5.0 rating - Call Recording: 5.0 rating - Call Transfer: 5.0 rating #### Lowest rated features - Multi-Channel Communication: 5.0 rating - Reporting & Statistics: 5.0 rating #### Feature-related review snippet Reviewer: Brandon M. Reviewer details: Insurance, 51-200 employees Published: September 23, 2024 > "The attractiveness is easy on the eyes and makes it easier to navigate efficiently through the app." ### Gallery tab Ease of use: 4.8 out of 5 (325 reviews) #### Related review snippet Reviewer: Aja Nurse J. Reviewer details: Telecommunications, 501-1,000 employees Published: March 6, 2026 > "I have had a good overall experience with DialedIn because it supports my workflow, keeps calls structured, and makes daily tasks easier, even though the system can be slow at times." ### Integrations tab DialedIn CCaaS connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/29589/CallCenterNOW/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 5.0 rating - Zoho CRM: 4.3 rating - HubSpot Marketing Hub: 4.5 rating - Zapier: 4.7 rating - HubSpot Sales Hub: 4.5 rating - SugarCRM: 3.8 rating - HubSpot Service Hub: 4.4 rating - HubSpot Content Hub: 4.6 rating - Oracle CRM On Demand: 4.4 rating --- ## Vonix Rating: 4.8 out of 5 (23 reviews) Profile: [Vonix](https://www.capterra.com/p/191599/Vonix-Voice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Crystal-clear, cost-saving VoIP solutions from Vonix—flexible, scalable, and built for business. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.8 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $19.99 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Voicemail Transcription: 4.5 rating - Call Routing: 4.8 rating - Call Monitoring: 4.8 rating - Mobile Access: 4.8 rating #### Lowest rated features - Access Controls/Permissions: 3.0 rating - Call Recording: 4.3 rating - Call Screening: 4.0 rating - Alerts/Notifications: 4.5 rating ### Gallery tab Ease of use: 4.7 out of 5 (23 reviews) #### Related review snippet Reviewer: Angie G. Reviewer details: Real Estate, 1-10 employees Published: November 22, 2023 > "I am pleased with the call volume and ease of use for the app" ### Integrations tab Vonix connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/191599/Vonix-Voice/#integrations) #### Most popular integrations - Zoho CRM: 4.3 rating - Zapier: 4.7 rating - Salesforce Platform: 4.4 rating - Filevine: 4.4 rating - Vertafore Agency Platform: 3.4 rating - AgencyZoom: 4.6 rating --- Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. ## Aircall Rating: 4.2 out of 5 (464 reviews) Profile: [Aircall](https://www.capterra.com/p/184709/Aircall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Aircall is the most intuitive VoIP solution. Experience an easy set up, no hardware, and dozens of CRM integrations. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Extensive CRM and app integrations Cons: - Frequent bugs and technical glitches - Disruptions in call management #### Starting price Starting price: $40.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Recording: 4.6 rating - Computer Telephony Integration: 4.4 rating - Call Center Management: 4.4 rating - Automatic Call Distribution: 4.4 rating #### Lowest rated features - Online Voice Transmission: 3.2 rating - Voice Mail: 3.3 rating - Reporting & Statistics: 2.5 rating - Call Transfer: 3.8 rating #### Feature-related review snippet Reviewer: Anthony Q. Reviewer details: Computer Software, 11-50 employees Published: March 11, 2025 > "The Aircall user interface was very simple and pleasing to look at." ### Gallery tab Ease of use: 4.4 out of 5 (464 reviews) #### Related review snippet Reviewer: Louis S. Reviewer details: Real Estate, 51-200 employees Published: May 25, 2026 > "It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model." ### Integrations tab Aircall connects with 96+ software tools. [See all integrations](https://www.capterra.com/p/184709/Aircall/#integrations) #### Most popular integrations - Microsoft Teams: 4.5 rating - BigCommerce: 4.4 rating - Kommo: 4.4 rating - JobAdder: 4.4 rating - Gorgias: 4.6 rating - FLG: 4.9 rating #### Integrations-related review snippet Reviewer: Marvin S. Reviewer details: Computer Software, 11-50 employees Published: April 28, 2026 > "It integrated easily into our existing workflow and allows easy management of call cascading and forwarding." --- ## Ultatel Cloud Business Phone System Rating: 4.7 out of 5 (41 reviews) Profile: [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Ultatel is the intelligent business communications solution, bringing voice, video, SMS, fax, and chat together in one cloud platform. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $18.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Recording: 4.8 rating - Call Routing: 4.3 rating - Mobile Access: 4.5 rating - Alerts/Notifications: 4.7 rating #### Lowest rated features - Online Voice Transmission: 3.4 rating - Caller ID: 4.0 rating - IVR: 4.3 rating - Voice Mail: 4.4 rating #### Feature-related review snippet Reviewer: Laura M. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: September 29, 2022 > "The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great." ### Gallery tab Ease of use: 4.6 out of 5 (41 reviews) #### Related review snippet Reviewer: David C. Reviewer details: Electrical/Electronic Manufacturing, 11-50 employees Published: January 9, 2025 > "The system is available for our use 99.99% of the time - OK, I really don't have a firm number, but we have had two minor problems over the last couple of years and they were handled by Customer Service within minutes, a promised, and no delay between my placing the call and immediate attention." ### Integrations tab Ultatel Cloud Business Phone System connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/#integrations) #### Most popular integrations - Microsoft Teams: 4.2 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Pipedrive: 4.5 rating - Salesforce Platform: 4.4 rating #### Integrations-related review snippet Reviewer: Melissa S. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: January 25, 2023 > "I love the way UltaTel seamlessly integrates with Microsoft Teams." --- ## Zoom Workplace Rating: 4.6 out of 5 (14,636 reviews) Profile: [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive virtual meeting features - Dynamic group collaboration tools Cons: - Frequent technical glitches - Sensitive to internet quality #### Starting price Starting price: $14.99 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Mobile Access: 4.9 rating - Access Controls/Permissions: 4.8 rating - Video Conferencing: 5.0 rating - Reporting & Statistics: 4.9 rating #### Lowest rated features - Activity Dashboard: 4.8 rating - API: 4.9 rating - Alerts/Notifications: 4.9 rating - Chat/Messaging: 4.9 rating #### Feature-related review snippet Reviewer: Staliseia W. Reviewer details: Information Technology and Services, Self-employed Published: November 25, 2025 > "The video quality is consistently strong, and the integration with messaging and scheduling tools helps streamline our workflow. While there’s room for improvement in navigation between features, it’s become an essential part of how we stay connected and productive" ### Gallery tab Ease of use: 4.6 out of 5 (14,636 reviews) #### Related review snippet Reviewer: Kanika K. Reviewer details: Education Management, 51-200 employees Published: April 21, 2026 > "The ability to easily record meetings on the cloud or directly to the computer is extremely useful, and the transcript feature is superb for reviewing discussions and maintaining records." ### Integrations tab Zoom Workplace connects with 59+ software tools. [See all integrations](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - PayPal: 4.6 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.8 rating - Jira: 4.4 rating - Asana: 4.5 rating #### Integrations-related review snippet Reviewer: Clyde W. Reviewer details: Food & Beverages, 501-1,000 employees Published: June 3, 2026 > "It also provides the ability to integrate SSO which creates a seamless sign in for users while providing additional security for sign ins." --- ## Google Meet Rating: 4.5 out of 5 (12,144 reviews) Profile: [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Communication platform that allows users to schedule video/audio calls with their teams around the world #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Versatile colleague communication platform - Remote team collaboration hub Cons: - Dependence on strong internet - Inconsistent video call quality #### Starting price Starting price: $6.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Video Conferencing: 4.9 rating - Mobile Access: 4.8 rating - Alerts/Notifications: 4.5 rating - API: 4.7 rating #### Lowest rated features - Chat/Messaging: 4.7 rating - Call Conferencing: 4.6 rating - Call Recording: 4.8 rating - Third-Party Integrations: 5.0 rating #### Feature-related review snippet Reviewer: Piyusha P. Reviewer details: Hospital & Health Care, 201-500 employees Published: June 17, 2026 > "Customization options for layouts, captions, and meeting controls further improve the experience." ### Gallery tab Ease of use: 4.6 out of 5 (12,144 reviews) #### Related review snippet Reviewer: Paul H. Reviewer details: Design, 1-10 employees Published: July 1, 2026 > "Google Meet has also helped us to speed up our team communications and improve our collaboration during projects by allowing us to hold quick virtual meetings to discuss how we will execute our projects." ### Integrations tab Google Meet connects with 12+ software tools. [See all integrations](https://www.capterra.com/p/176572/Google-Hangouts/#integrations) #### Most popular integrations - Google Docs: 4.6 rating - Google Drive: 4.8 rating - Google Workspace: 4.8 rating - Zoom Workplace: 4.6 rating - Gmail: 4.8 rating - Webex Suite: 4.4 rating #### Integrations-related review snippet Reviewer: Anna B. Reviewer details: Health, Wellness and Fitness, Self-employed Published: May 26, 2026 > "Google Meets is perfect for those already using other google products like Gmail because the integration is seamless." --- ## GoTo Meeting Rating: 4.4 out of 5 (11,531 reviews) Profile: [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? GoTo Meeting is a web conferencing software that provides businesses with a secure virtual meeting platform for collaboration. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Integrated team collaboration tools - Robust multi-channel communication Cons: - Recurring technical glitches - Frequent audio reliability issues #### Starting price Starting price: $14.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Mobile Access: 4.9 rating - Video Conferencing: 4.7 rating - Online Voice Transmission: 4.8 rating - Chat/Messaging: 5.0 rating #### Lowest rated features - Access Controls/Permissions: 4.0 rating - Call Routing: 4.2 rating - Alerts/Notifications: 4.4 rating - Third-Party Integrations: 4.3 rating #### Feature-related review snippet Reviewer: Shelby C. Reviewer details: Law Practice, 1-10 employees Published: January 17, 2025 > "Another standout feature for me was the fade feature with the on screen pen." ### Gallery tab Ease of use: 4.4 out of 5 (11,531 reviews) #### Related review snippet Reviewer: Lily H. Reviewer details: Information Technology and Services, 5,001-10,000 employees Published: January 28, 2026 > "It will solves the problem of reliable remote communication and helps teams stay connected from different locations and tool is easy to set up , reliable for video calls, and improves team productivity. Despite minor issues that's dependable solution for professional online meetings." ### Integrations tab GoTo Meeting connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/163332/GoToMeeting/#integrations) #### Most popular integrations - Slack: 5.0 rating - Salesforce Sales Cloud: 4.4 rating - Microsoft 365: 4.4 rating - Acuity Scheduling: 4.8 rating - Google Calendar: 4.9 rating - Procore: 4.5 rating #### Integrations-related review snippet Reviewer: Jason B. Reviewer details: Construction, 51-200 employees Published: March 27, 2025 > "It integrates well with calendars and email for easy scheduling." --- ## Microsoft Teams Rating: 4.5 out of 5 (11,092 reviews) Profile: [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based application developed for business communications that helps manage chat, meet, file sharing, and more. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive team communication tools - Integrated team collaboration hub Cons: - Frequent glitches and crashes - Resource-heavy and slow performance #### Starting price Starting price: $4.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Mobile Access: 4.7 rating - Video Conferencing: 4.7 rating - Online Voice Transmission: 4.7 rating - Live Chat: 4.9 rating #### Lowest rated features - Access Controls/Permissions: 3.9 rating - Interaction Tracking: 3.0 rating - Call Routing: 4.4 rating - Alerts/Notifications: 4.5 rating #### Feature-related review snippet Reviewer: Marko K. Reviewer details: Environmental Services, 11-50 employees Published: January 2, 2026 > "It's intuitive and super easy to use, both on Macs and on Windows devices." ### Gallery tab Ease of use: 4.4 out of 5 (11,092 reviews) #### Related review snippet Reviewer: Yugma S. Reviewer details: Biotechnology, 201-500 employees Published: May 6, 2026 > "It has helped me in centralizing chat, call, meeting notes, screen share with cross functional teams mainly clients and distant team members." ### Integrations tab Microsoft Teams connects with 59+ software tools. [See all integrations](https://www.capterra.com/p/168668/Microsoft-Teams/#integrations) #### Most popular integrations - Trello: 4.5 rating - Microsoft PowerPoint: 4.7 rating - Microsoft Excel: 4.7 rating - Asana: 4.5 rating - Microsoft SharePoint: 4.5 rating - Zendesk Suite: 4.4 rating #### Integrations-related review snippet Reviewer: Meshv P. Reviewer details: Information Technology and Services, 11-50 employees Published: March 9, 2026 > "It support integration with other Microsoft tools such as Microsoft 365 and Outlook and OneDrive make super convenient for handling documents and improve productivity." --- ## Webex Suite Rating: 4.4 out of 5 (7,405 reviews) Profile: [Webex Suite](https://www.capterra.com/p/237272/Webex/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Robust video conferencing features - Unified business communication hub Cons: - Frequent technical glitches - Audio reliability and mute challenges #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Video Conferencing: 4.9 rating - Online Voice Transmission: 4.5 rating - Alerts/Notifications: 4.5 rating - Mobile Access: 4.5 rating #### Lowest rated features - Call Recording: 4.0 rating - Access Controls/Permissions: 4.1 rating - Call Queues: 4.0 rating - Automatic Call Distribution: 3.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Facilities Services, 10,001+ employees Published: July 31, 2025 > "The hardware is robust, with intuitive controls for users unfamiliar with the system." ### Gallery tab Ease of use: 4.3 out of 5 (7,405 reviews) #### Related review snippet Reviewer: Brian T. Reviewer details: E-Learning, 51-200 employees Published: June 5, 2026 > "Next, not only does this app have traditional landline business phone capabilities, it also offers a texting feature so that you can send and receive text like on a mobile phone or smartphone. " ### Integrations tab Webex Suite connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/237272/Webex/#integrations) #### Most popular integrations - Slack: 4.9 rating - Microsoft Teams: 4.7 rating - GitHub: 4.8 rating - Zendesk Suite: 4.4 rating - Zapier: 4.6 rating - Microsoft Outlook: 4.7 rating #### Integrations-related review snippet Reviewer: Tayo F. Reviewer details: Information Technology and Services, 11-50 employees Published: August 27, 2024 > "The integration with other Cisco tools is also seamless." --- ## RingEX Rating: 4.2 out of 5 (1,205 reviews) Profile: [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? RingEX provides reliable, high-quality phone service anywhere you have internet access. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Streamlined and intuitive platform - Versatile diGital fax features Cons: - Frequent glitches and instability - Unreliable call performance #### Starting price Starting price: $30.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.5 rating - Call Recording: 4.6 rating - Online Voice Transmission: 4.3 rating - Mobile Access: 4.4 rating #### Lowest rated features - SMS Messaging: 2.0 rating - Call Monitoring: 3.8 rating - Call Reporting: 1.0 rating - Computer Telephony Integration: 4.1 rating #### Feature-related review snippet Reviewer: Jonathan B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: October 30, 2025 > "The navigation part of RingEx is very compatible and easy to work through." ### Gallery tab Ease of use: 4.2 out of 5 (1,205 reviews) #### Related review snippet Reviewer: Reneisha H. Reviewer details: Medical Practice, 11-50 employees Published: May 7, 2026 > "Features like call routing, voicemail access, and remote communication tools are helpful in a busy medical practice environment. Once users become familiar with the platform, it can improve accessibility and communication efficiency across teams." ### Integrations tab RingEX connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/242188/RingCentral-MVP/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Google Workspace: 4.7 rating - Microsoft 365: 4.8 rating - Box: 4.4 rating - Zendesk Suite: 4.4 rating - Microsoft Outlook: 4.4 rating #### Integrations-related review snippet Reviewer: Erica V. Reviewer details: Law Practice, 1-10 employees Published: September 21, 2023 > "It was easy to integrate into our system and no one has experienced any issues thusfar." --- ## Bitrix24 Rating: 4.2 out of 5 (997 reviews) Profile: [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Bitrix24 #1 business VoIP system is used by over 15 million businesses worldwide. Cloud, mobile and open source versions available. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Integrated team communication tools - Comprehensive team collaboration platform Cons: - Delayed and limited customer support - Frequent bugs and technical issues #### Starting price Starting price: $69.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Mobile Access: 5.0 rating - Online Voice Transmission: 5.0 rating - SMS Messaging: 5.0 rating - Access Controls/Permissions: 5.0 rating #### Lowest rated features - Alerts/Notifications: 5.0 rating - Automatic Call Distribution: 5.0 rating - Call Center Management: 5.0 rating - Chat/Messaging: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 4, 2025 > "The user interace was mostly intuitive and easy to use." ### Gallery tab Ease of use: 4.0 out of 5 (997 reviews) #### Related review snippet Reviewer: Ramadhan A. Reviewer details: Education Management, 11-50 employees Published: June 25, 2026 > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform." ### Integrations tab Bitrix24 connects with 83+ software tools. [See all integrations](https://www.capterra.com/p/113540/Bitrix24/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Gmail: 4.7 rating - Docusign: 5.0 rating - Box: 4.4 rating - Google Calendar: 4.8 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Building Materials, 10,001+ employees Published: April 13, 2026 > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." --- ## Zoho Meeting Rating: 4.6 out of 5 (943 reviews) Profile: [Zoho Meeting](https://www.capterra.com/p/202121/Zoho-Meeting/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? A web conferencing solution that empowers you to host interactive online meeting, video conferencing and organize engaging webinars. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Effective team collaboration tools Cons: - Frequent lag and connectivity issues #### Starting price Starting price: $2.00 Pricing details: Other, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Alerts/Notifications: 5.0 rating - Access Controls/Permissions: 5.0 rating - Video Conferencing: 4.9 rating - Mobile Access: 5.0 rating #### Lowest rated features - Reporting & Statistics: 5.0 rating - Online Voice Transmission: 5.0 rating - Activity Dashboard: 5.0 rating - Call Recording: 5.0 rating #### Feature-related review snippet Reviewer: Pitam N. Reviewer details: Market Research, Self-employed Published: February 9, 2026 > "I have been using Zoho Meeting for my business communications, and the aspect I appreciate the most is its incredibly user-friendly and clean interface." ### Gallery tab Ease of use: 4.7 out of 5 (943 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Security and Investigations, 1-10 employees Published: August 14, 2025 > "Zoho Meeting is a feature rich meeting and webinar tool that allows our business to conduct weekly reviews with ease." ### Integrations tab Zoho Meeting connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/202121/Zoho-Meeting/#integrations) #### Most popular integrations - Gmail: 4.8 rating - Microsoft Teams: 4.5 rating - Zoho CRM: 4.8 rating - Google Calendar: 5.0 rating - Microsoft Outlook: 4.5 rating - Zoho Mail: 4.9 rating #### Integrations-related review snippet Reviewer: Sonia S. Reviewer details: Internet, 1-10 employees Published: November 6, 2025 > "Zoho Meeting combines simplicity, security, and integration everything we need to stay connected and productive with our clients and partners." --- ## Nextiva Rating: 4.6 out of 5 (919 reviews) Profile: [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Nextiva is an enterprise phone system with 40+ features, 99.999% uptime reliability, and 24/7 tech support. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and flexible interface - Comprehensive business communication platform Cons: - Frequent technical glitches and delays - Opaque and restrictive contract terms #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Voice Mail: 4.8 rating - Call Routing: 4.7 rating - Online Voice Transmission: 4.8 rating - Mobile Access: 4.6 rating #### Lowest rated features - Access Controls/Permissions: 3.7 rating - Call Queues: 1.0 rating - SIP Trunking: 1.0 rating - Unified Communications: 1.0 rating #### Feature-related review snippet Reviewer: Cade R. Reviewer details: Automotive, 51-200 employees Published: November 10, 2023 > "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless communication experience. While the pricing might be a consideration for some, the benefits it offers in terms of efficiency, professionalism, and productivity far outweigh the costs." ### Gallery tab Ease of use: 4.5 out of 5 (919 reviews) #### Related review snippet Reviewer: Bob W. Reviewer details: Marketing and Advertising, Self-employed Published: May 28, 2026 > "I contacted support and they changed some things and said wait 45 minutes and it should work." ### Integrations tab Nextiva connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/175788/Nextiva/#integrations) #### Most popular integrations - Google Workspace: 5.0 rating - Microsoft Teams: 4.6 rating - Zoho CRM: 4.0 rating - Zendesk Suite: 4.4 rating - Microsoft Outlook: 4.6 rating - NetSuite: 4.2 rating #### Integrations-related review snippet Reviewer: Jason S. Reviewer details: Marketing and Advertising, 1-10 employees Published: December 18, 2025 > "Most integrations worked the first time after they were installed." --- ## Ringover Rating: 4.7 out of 5 (884 reviews) Profile: [Ringover](https://www.capterra.com/p/169627/RingOver/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? 100% Cloud voice, video, chat, text and call using mobile and web apps. Unlimited calls, virtual landline & mobile numbers and more... #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive business telephony platform - Effective team collaboration tools Cons: - Occasional performance and speed delays - Connectivity dependent and unstable #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Monitoring: 4.5 rating - Call Recording: 4.7 rating - Caller ID: 4.7 rating - Voice Mail: 4.8 rating #### Lowest rated features - Online Voice Transmission: 4.1 rating - Mobile Access: 4.1 rating - Call Center Management: 4.4 rating - Alerts/Notifications: 4.4 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 11-50 employees Published: February 24, 2026 > "The user-friendly and intuitive interface makes it easy for our team to get started right away without extensive training." ### Gallery tab Ease of use: 4.8 out of 5 (884 reviews) #### Related review snippet Reviewer: Wouter K. Reviewer details: Media Production, 51-200 employees Published: May 27, 2026 > "We were building a NewsRoom Operating System that gives journalists, editors and newsroom ops a single workspace for every channel they touch in a day: stores, scripts, phone, SMS, fax, email, wire feeds, chat, video huddles and so much more." ### Integrations tab Ringover connects with 42+ software tools. [See all integrations](https://www.capterra.com/p/169627/RingOver/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.6 rating - Zoho CRM: 5.0 rating - HubSpot CRM: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Elliott B. Reviewer details: Staffing and Recruiting, 1-10 employees Published: July 17, 2025 > "Its excellent CRM integration, analytics capabilities, Ai note taker and responsive support make it a clear winner for us." --- ## Talkdesk Rating: 4.5 out of 5 (733 reviews) Profile: [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Streamlined daily operations - Consistent cloud-based performance Cons: - Frequent connectivity challenges - Unreliable call stability #### Starting price Starting price: $85.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 5.0 rating - Automatic Call Distribution: 5.0 rating - Call Routing: 4.2 rating - Call Monitoring: 5.0 rating #### Lowest rated features - Alerts/Notifications: 2.7 rating - Access Controls/Permissions: 3.0 rating - Call Conferencing: 3.0 rating - Call Screening: 3.0 rating #### Feature-related review snippet Reviewer: Cheryl Ann C. Reviewer details: Staffing and Recruiting, 5,001-10,000 employees Published: December 14, 2022 > "The interface is so simple, you can learn your way around in a few minutes." ### Gallery tab Ease of use: 4.7 out of 5 (733 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Real Estate, 5,001-10,000 employees Published: April 24, 2026 > "One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team." ### Integrations tab Talkdesk connects with 40+ software tools. [See all integrations](https://www.capterra.com/p/132852/Talkdesk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Zendesk Suite: 4.3 rating - Freshdesk: 4.5 rating - Nimble: 4.4 rating - Keap: 4.1 rating - Intercom: 4.5 rating #### Integrations-related review snippet Reviewer: EULOGIO A. Reviewer details: Real Estate, 51-200 employees Published: September 18, 2020 > "What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce." --- ## Google Voice Rating: 4.5 out of 5 (725 reviews) Profile: [Google Voice](https://www.capterra.com/p/210592/Voice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Voice calling solution that offers voicemail transcription, number assignments, call forwarding, ring groups, and more. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Straightforward setup and operation - Multi-device accessibility and sync Cons: - Inconsistent audio and reliability - Reliance on stable internet #### Starting price Starting price: $10.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Online Voice Transmission: 4.6 rating - Caller ID: 4.4 rating - Call Conferencing: 4.3 rating - Call Center Management: 4.4 rating #### Lowest rated features - Contact Management: 3.7 rating - Call Screening: 4.0 rating - Voicemail Transcription: 4.6 rating - Voice Mail: 4.8 rating #### Feature-related review snippet Reviewer: Lexus P. Reviewer details: Real Estate, Self-employed Published: September 8, 2025 > "It's pretty easy to set uo and has a simple interface" ### Gallery tab Ease of use: 4.6 out of 5 (725 reviews) #### Related review snippet Reviewer: Shea G. Reviewer details: Health, Wellness and Fitness, Self-employed Published: April 21, 2026 > "As a therapist in solo private practice Google Voice provides the option not only for phone calls but also text and sms, should I wish to utilize those options in my practice, for a low monthly fee." ### Integrations tab Google Voice connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/210592/Voice/#integrations) #### Most popular integrations - Gmail: 4.8 rating - Google Meet: 4.9 rating #### Integrations-related review snippet Reviewer: Ryan S. Reviewer details: Farming, Self-employed Published: November 9, 2023 > "It integrates well with my business and I like that it's available on so many platforms (Android, iOS, PC, etc.)" --- ## VoIP.ms Rating: 4.8 out of 5 (698 reviews) Profile: [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) Visible tabs: Overview, Features ### Overview tab #### What is this product about? Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Pros: - Responsive and helpful assistance - Consistently reliable VoIP performance Cons: - Vulnerability to service disruptions - Unreliable and limited SMS functionality #### Starting price Starting price: $1.10 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.7 rating - Online Voice Transmission: 4.6 rating - Alerts/Notifications: 4.6 rating - Voice Mail: 4.7 rating #### Lowest rated features - Voicemail Transcription: 4.0 rating - Call Transfer: 4.3 rating - Call Monitoring: 4.3 rating - Call Center Management: 4.5 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Real Estate, 1-10 employees Published: August 23, 2023 > "The most value I get is the ability to administer the backend fairly easily to manipulate the changes according to business flow." --- ## Weave Rating: 4.3 out of 5 (672 reviews) Profile: [Weave](https://www.capterra.com/p/141842/Weave/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Enhanced patient interaction tools - Intuitive and accessible interface Cons: - Unreliable phone system functionality - Slow and inconsistent support response #### Starting price Starting price: $199.00 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Mobile Access: 4.1 rating - Alerts/Notifications: 3.9 rating - Call Recording: 4.3 rating - Chat/Messaging: 4.1 rating #### Lowest rated features - Third-Party Integrations: 3.0 rating - Call Routing: 3.7 rating - IVR: 3.3 rating - Activity Dashboard: 1.0 rating #### Feature-related review snippet Reviewer: Amanda J. Reviewer details: Medical Practice, 1-10 employees Published: July 10, 2025 > "The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team." ### Gallery tab Ease of use: 4.5 out of 5 (672 reviews) #### Related review snippet Reviewer: Isla W. Reviewer details: Computer Software, 201-500 employees Published: April 8, 2026 > "Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders." ### Integrations tab Weave connects with 41+ software tools. [See all integrations](https://www.capterra.com/p/141842/Weave/#integrations) #### Most popular integrations - DrChrono: 3.9 rating - eClinicalWorks: 3.3 rating - Dentrix: 4.9 rating - ezyVet: 4.6 rating - Dentrix Ascend: 4.1 rating - Eaglesoft: 4.9 rating #### Integrations-related review snippet Reviewer: Tom H. Reviewer details: Medical Practice, 1-10 employees Published: November 21, 2024 > "From day one has been very easy to integrate." --- ## GoTo Connect Rating: 4.5 out of 5 (669 reviews) Profile: [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? GoTo makes IT and business communication easy so its customers can do what matters most. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Responsive and knowledgeable assistance - Intuitive multi-platform user experience Cons: - Inconsistent call handling features - Confusing and slow billing processes #### Starting price Starting price: Not available Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Online Voice Transmission: 4.6 rating - Call Routing: 4.4 rating - Mobile Access: 4.3 rating - Call Center Management: 4.8 rating #### Lowest rated features - Chat/Messaging: 1.0 rating - Queue Management: 2.5 rating - API: 3.7 rating - Caller ID: 3.7 rating #### Feature-related review snippet Reviewer: Rosalina M. Reviewer details: Insurance, 1-10 employees Published: March 2, 2023 > "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with smoothing out their correspondence processes. While there are a few impediments as far as revealing choices and customization, the reasonable estimating and adaptable settings make it a solid competitor for organizations hoping to further develop their correspondence capacities." ### Gallery tab Ease of use: 4.4 out of 5 (669 reviews) #### Related review snippet Reviewer: LaWanda L. Reviewer details: Health, Wellness and Fitness, 201-500 employees Published: January 29, 2026 > "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available." ### Integrations tab GoTo Connect connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/163604/GoTo-Connect/#integrations) #### Most popular integrations - Slack: 5.0 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.5 rating - Microsoft Teams: 5.0 rating - Zoho CRM: 4.3 rating - Microsoft Azure: 4.6 rating #### Integrations-related review snippet Reviewer: Shanna K. Reviewer details: Legal Services, 11-50 employees Published: March 30, 2021 > "GoToConnect is easy enough to integrate and use that I feel almost anyone can use it. " --- ## Dialpad AI Meetings Rating: 4.5 out of 5 (602 reviews) Profile: [Dialpad AI Meetings](https://www.capterra.com/p/157843/UberConference/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Dialpad Ai Meetings is an HD video conferencing platform that lets you meet face-to-face with clients and colleagues wherever you are. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Reliable business communication platform Cons: - Frequent audio and mute problems - Screen sharing performance issues #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Mobile Access: 5.0 rating - Video Conferencing: 5.0 rating - Call Recording: 5.0 rating - Chat/Messaging: 5.0 rating #### Lowest rated features - CRM: 3.0 rating - Customizable Reports: 3.0 rating - Online Voice Transmission: 4.2 rating - Call Monitoring: 4.3 rating #### Feature-related review snippet Reviewer: Olga D. Reviewer details: Hospital & Health Care, Self-employed Published: January 12, 2026 > "I liked the overall feel of the platform and user interface - it's easy to use and works reliably most of the time." ### Gallery tab Ease of use: 4.5 out of 5 (602 reviews) #### Related review snippet Reviewer: Antony N. Reviewer details: Information Technology and Services, 11-50 employees Published: August 13, 2024 > "Dialpad AI Meetings enhances one-click meetings which allows teams to connect in one single integrated repository." ### Integrations tab Dialpad AI Meetings connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/157843/UberConference/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Slack: 4.7 rating - Dropbox: 4.5 rating - Google Workspace: 4.7 rating - Microsoft 365: 4.6 rating - Evernote Teams: 4.4 rating #### Integrations-related review snippet Reviewer: Antony N. Reviewer details: Information Technology and Services, 11-50 employees Published: August 13, 2024 > "Dialpad AI Meetings enhances one-click meetings which allows teams to connect in one single integrated repository." --- ## Dialpad Rating: 4.2 out of 5 (569 reviews) Profile: [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Dialpad Connect is VoIP technology built for modern businesses, putting voice, messaging, meetings, and video on any device. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Flexible multi-device calling - Intuitive and simple interface Cons: - Unresponsive customer service - Noticeable call latency issues #### Starting price Starting price: $27.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Voice Mail: 4.4 rating - Call Routing: 4.1 rating - Call Recording: 4.3 rating - Call Center Management: 4.2 rating #### Lowest rated features - Video Conferencing: 2.7 rating - API: 1.0 rating - Voicemail Transcription: 3.6 rating - Mobile Access: 4.0 rating #### Feature-related review snippet Reviewer: Skyler G. Reviewer details: Construction, 51-200 employees Published: May 22, 2026 > "Dialpad has a simple UI system and is not overly complex." ### Gallery tab Ease of use: 4.3 out of 5 (569 reviews) #### Related review snippet Reviewer: Jennifer R. Reviewer details: E-Learning, 501-1,000 employees Published: May 26, 2026 > "It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform." ### Integrations tab Dialpad connects with 57+ software tools. [See all integrations](https://www.capterra.com/p/190976/Dialpad-Sell/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.9 rating - Google Workspace: 5.0 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 5.0 rating - Zendesk Suite: 4.4 rating - Zapier: 4.5 rating #### Integrations-related review snippet Reviewer: Stephanie V. Reviewer details: Real Estate, 51-200 employees Published: July 12, 2021 > "It's easy to use and integrates well with hubspot" --- ## HubSpot Sales Hub Rating: 4.5 out of 5 (502 reviews) Profile: [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? HubSpot Sales Hub is AI-powered software that helps businesses manage leads, automate sales, and analyze data to boost revenue. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Integrated marketing management platform - Collaborative sales and marketing workspace Cons: - High and complex pricing structure - Frequent bugs and interface glitches #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Activity Tracking: 5.0 rating - Alerts/Notifications: 3.0 rating - Reporting & Statistics: 3.0 rating #### Feature-related review snippet Reviewer: Nolan W. Reviewer details: Real Estate, 11-50 employees Published: April 8, 2025 > "Sales Hub replaced the Prospecting Hub on Hubspot, and I love the streamlined nature of keeping up with Tasks due, overdue and upcoming, but do find the Guided Actions to be my favorite part." ### Gallery tab Ease of use: 4.4 out of 5 (502 reviews) #### Related review snippet Reviewer: Jerguz A. Reviewer details: Information Technology and Services, 51-200 employees Published: March 26, 2026 > "I like HubSpot Sales Hub for its detailed features when it comes to dividing up contacts and seeing the activities done in each and every contact and company." ### Integrations tab HubSpot Sales Hub connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/214215/HubSpot-SalesHub/#integrations) #### Most popular integrations - Google Workspace: 5.0 rating - Microsoft 365: 4.6 rating - Gmail: 4.8 rating - HubSpot Marketing Hub: 5.0 rating - HubSpot CRM: 4.9 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Kyle M. Reviewer details: Financial Services, 201-500 employees Published: May 24, 2022 > "Hubspot has become so integrated into our day-to-day operations that all new platforms we intend to use must first prove that they can seamlessly integrate into Hubspot Sales Hub." --- ## Five9 Rating: 4.2 out of 5 (484 reviews) Profile: [Five9](https://www.capterra.com/p/132405/Five9/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Versatile call center platform - Accessible training and onboarding Cons: - Frequent technical problems - Challenging call management functions #### Starting price Starting price: $159.00 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Recording: 4.4 rating - Computer Telephony Integration: 4.8 rating - Automatic Call Distribution: 4.5 rating - Call Monitoring: 4.5 rating #### Lowest rated features - Customizable Reports: 3.5 rating - Alerts/Notifications: 4.0 rating - Call Center Management: 4.0 rating - Call List Management: 3.0 rating #### Feature-related review snippet Reviewer: Amin R. Reviewer details: Health, Wellness and Fitness, 1,001-5,000 employees Published: August 26, 2025 > "It does the job with efficiency and it's customizable from medium sized orgs to big operations and its fast and intuitive" ### Gallery tab Ease of use: 4.2 out of 5 (484 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Insurance, 10,001+ employees Published: June 8, 2026 > "In my life insurance sales role, I spent a significant portion of my day making outbound calls, and Five9 helped streamline that process through features such as call queues, call recording, reporting, and automated dialing capabilities." ### Integrations tab Five9 connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/132405/Five9/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.1 rating - Microsoft Teams: 4.5 rating - Zoho CRM: 5.0 rating - Zendesk Suite: 4.5 rating - Freshdesk: 4.5 rating - NetSuite: 4.2 rating #### Integrations-related review snippet Reviewer: Kellie W. Reviewer details: Hospital & Health Care, 1,001-5,000 employees Published: August 19, 2025 > "Team Collaboration: Five9 integrates well with Microsoft teams. " --- ## 3CX Rating: 4.4 out of 5 (467 reviews) Profile: [3CX](https://www.capterra.com/p/158704/3CX/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? 3CX is an open standards IP PBX including video conferencing, live chat and mobile apps, suitable for any business size or industry. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Simple and fast installation process - Unified business communication system Cons: - Frequent software glitches - Unreliable call connectivity #### Starting price Starting price: $350.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.5 rating - Mobile Access: 4.5 rating - Call Center Management: 4.6 rating - Online Voice Transmission: 4.3 rating #### Lowest rated features - Call Monitoring: 4.2 rating - Alerts/Notifications: 4.1 rating - Access Controls/Permissions: 3.5 rating - Live Chat: 2.0 rating #### Feature-related review snippet Reviewer: Roberto S. Reviewer details: Information Technology and Services, 1-10 employees Published: September 16, 2024 > "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface." ### Gallery tab Ease of use: 4.4 out of 5 (467 reviews) #### Related review snippet Reviewer: Rachel T. Reviewer details: Construction, 1-10 employees Published: June 16, 2026 > "I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are at." ### Integrations tab 3CX connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/158704/3CX/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.5 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 4.1 rating - Zoho CRM: 3.7 rating - HubSpot CRM: 4.5 rating - Bitrix24: 4.2 rating #### Integrations-related review snippet Reviewer: Juan M. Reviewer details: Telecommunications, 51-200 employees Published: December 10, 2025 > "Esay of use and great integrations are the things I like the most." --- Page 1 of 7 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (306) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Auto-Dialer Automatic Call Distribution Call Center Management Call Monitoring Call Recording Call Routing Call Screening Call Tracking Call Transfer Caller ID Computer Telephony Integration Contact Management Generative AI IVR Mobile Access Reporting & Statistics SIP Trunking Voice Mail Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [IVR Software](https://www.capterra.com/ivr-software/)[Telephony Software](https://www.capterra.com/telephony-software/)[Call Center Software](https://www.capterra.com/call-center-software/)[Telecom Expense Management Software](https://www.capterra.com/telecom-expense-management-software/)[Call Accounting Software](https://www.capterra.com/call-accounting-software/)[Audio Conferencing Software](https://www.capterra.com/audio-conferencing-software/) I'm looking for VoIP Software that is: [For Windows](https://www.capterra.com/voip-software/s/windows/) Table of Contents - [The benefits of VoIP software](#the-benefits-of-voip-software) - [Typical features of VoIP software](#typical-features-of-voip-software) - [The cost of VoIP software](#the-cost-of-voip-software) - [Considerations when purchasing VoIP software](#considerations-when-purchasing-voip-software) - [Relevant VoIP software trends](#relevant-voip-software-trends) ## The benefits of VoIP software VoIP software offers many benefits over traditional telephone systems. Here are a few of them: - **Lower costs**: Traditional phone lines typically allow only one call at a time, which is charged on a per-minute basis. VoIP solutions, on the other hand, permit multiple calls at the same time using the internet connection businesses already pay for. Therefore, these solutions tend to cost only a fraction of what traditional phone solutions cost. - **Improved scalability**: Increasing the number of business telephone lines is expensive. By contrast, adding a new user account to a VoIP software tool is more economical. The cost difference makes it easier to scale up operations, especially in call centers. Companies can quickly implement seasonal or permanent staffing adjustments for sales teams, customer service departments, and other units that frequently use telephone communication. - **Better mobility**: Most VoIP solutions allow users to access services from anywhere, as long as an internet connection is available. This flexibility is great for business travelers, remote workers, drivers, technicians, and any other employees who spend most of their time away from their desks. Users can also install VoIP apps on their personal devices and get even greater control over their work calls. - **Unified communications**: VoIP software offers an integrated platform for various types of communication, including voice calls, online chat, emails, and video teleconferencing. Businesses can even integrate VoIP communication into their [customer relationship management (CRM) software](https://www.capterra.com/customer-relationship-management-software/) to get a complete picture of multichannel customer interactions as well as autopopulate their VoIP contact lists. * * * ## Typical features of VoIP software VoIP software offers a wide range of features, including: - **Online voice transmission**: Communicate through online voice calls in real time. The software converts audio signals into digital data for secure conversations and offers high sound quality over strong internet connections. - **Call conferencing**: Set up conference calls with multiple participants. Simulate in-person meetings by allowing remote participants to communicate in real time.  - **Alerts and notifications**: Get push notifications and alerts about incoming calls, missed calls, voicemails, and other communication events. - **Call monitoring and recording**: Listen to employees’ live conversations for training and performance assessment. Record conversations to review them later as part of the quality assurance process. - **Call screening and routing**: Access caller ID information such as name and phone number to decide where to direct incoming calls. Send calls to a specific queue or agent based on predetermined criteria. - **SIP trunking**: Provide VoIP capabilities to your existing business phone systems by connecting them to the internet through a session initiation protocol (SIP) trunking platform. - **Contact management**: Store and search for contact information, such as names, phone numbers, email and physical addresses, and social media accounts. Integrate your VoIP software with the contact list of your CRM tool. * * * ## The cost of VoIP software Most products in this market are priced on a per user, per month basis. Pricing can be divided into three tiers based on the starting prices:  **Price ranges\*:** - $1 - $16 - $16 - $20 - $20+ _\*The pricing included is for the entry-level/lowest-priced offering found on vendor websites on Oct. 12, 2020. These ranges correspond to the 25th, 75th, and 100th percentiles of pricing information gathered from vendor websites of sample products._  * * * ## Considerations when purchasing VoIP software Understanding the following considerations will help you choose a VoIP software solution that suits your business needs: - **Deployment options**: You can deploy VoIP software in three ways: use SIP trunking-enabled VoIP software to make calls over the internet using your existing telephone systems, get rid of your traditional telephones altogether and use headphones on laptops or desktops to take calls, or install VoIP apps on your employees’ work or personal devices. Choose a deployment option that works best for your business. - **Software training and support assistance**: Learning new software has a learning curve. Many employees have used the same business telephone system for decades, so introducing a new tool may require some adjustment. Ask vendors about the training resources available as well as any costs involved. Factoring in training and support considerations will help you choose a software solution that serves the needs of your employees. * * * ## Relevant VoIP software trends - **5G technology will lead to faster internet connectivity.** The emerging technology behind the fifth-generation (5G) mobile network holds lots of promise for faster, clearer audio and video communication. VoIP software adoption is expected to expand as 5G sets new standards for call quality and bandwidth maximization. - **Video is becoming an essential tool.** With most companies adopting remote work, video conferencing has gained popularity as a way to keep remote employees connected with their coworkers. This increased demand has resulted in many audio-only VoIP platforms integrating video capabilities as well. - **Text integration is growing.** VoIP platforms also offer text-based communication options such as automatic voicemail transcripts and real-time chat. With software vendors incorporating these features, VoIP systems are increasingly becoming single-platform solutions for most or all company communication needs. - **Security is paramount.** Controlling who has access to your communication data is a matter of concern. Security features such as approved attendance lists, robust encryption, and intuitive video and screen sharing protocols help ensure your employees and their online communications are protected. * * * **Sources** Products evaluated for the pricing calculation were taken from Capterra's [Top 20 VoIP software report](https://www.capterra.com/voip-software/#top-20). The pricing ranges exclude freemium versions of the products. The features highlighted were identified based on their relevance and the percentage of products in Capterra’s directory that offer them.  The following sources were used for this document:  1\. [Is a VoIP or Landline System Better for Your Business?](https://www.businessnewsdaily.com/15323-voip-vs-landline.html) (Date accessed: Dec. 18, 2020) 2\. [VoIP Trends to Watch in 2020 and 2021](https://www.europeanbusinessreview.com/voip-trends-to-watch-in-2020-and-2021/) (Date accessed: Dec. 16, 2020)