CallTools vs Telnyx

Starting Price

Not provided by vendor Not provided by vendor

Best For

We Service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads & Prospects.

Telnyx was created to scale real-time communications. Our elastic services and a la carte pricing enable cost-effective communications at any volume, from a single office to global applications.

Rating


4.8 / 5
(78)
Read All Reviews

4.8 / 5
(41)
Read All Reviews

Ideal number of Users

2 - 1000+

1 - 1000+

Ease of Use


4.8 / 5


  • "The ease of use is the greatest thing about the software. My rep at Call Tools is always there for me when I have questions."

  • "Easy to use, price is competitive, rich with features and a lot of flexible. Easy to load leads for the outbound campaigns."


4.6 / 5


  • "Its easy to use and has live chat which is useful, and easy to filter for specific numbers as you can filter by different variables."

  • "Customer support, ease of use, and the ability to tag DIDs."

Customer Support


4.8 / 5


  • "Ease of use and the customer service is the best. I have used many predictive dialers over the years and this is one of the best."

  • "Ver efficient, ease of use and easy to maintain. The support staff is great and my rep is one of a kind, in a world of it's own."


4.7 / 5


  • "The online support chat is outstanding too. I can get my questions answered immediately and also technical support right away on demand."

  • "Features and functionality along with a very responsive support staff make Telnyx whole."

Features & Functionality


4.8 / 5


  • "Very easy to work with and a wonderful user interface."

  • "The built-in real time dashboards to monitor both campaign and individual rep performance are awesome right out of the box."


4.8 / 5


  • "Support is great; available at all times. Easy porting tool to pull numbers into the interface."

  • "Very easy to use and very quick support response."

Value for Money


4.8 / 5


  • "You would be hard pressed to find a better provider especially with the great prices they offer."

  • "Could use some more features for inbound traffic, but great value at their price point."


4.8 / 5


  • "Ease of configuration & low cost. FAQ is almost covering every case."

  • "Pricing clear to understand. Invoices, services cost, categories wells indicated."

Product Features

  • check Call Parking
  • check Call Recording
  • check Contact Management
  • check Encryption
  • check IVR / Voice Recognition
  • check Ring Groups
  • check SIP Trunking
  • check Unified Communications
  • close Voice Quality Enhancement
  • close Call Parking
  • check Call Recording
  • close Contact Management
  • check Encryption
  • check IVR / Voice Recognition
  • close Ring Groups
  • check SIP Trunking
  • check Unified Communications
  • check Voice Quality Enhancement

Screenshots

View 3 screenshots 85606 thumb
View 2 screenshots 118616 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation

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CallTools vs Telnyx

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