Genesys PureCloud vs Intulse

Starting Price

$75.00/month/user

$15.00/month

Best For

PureCloud is for everyone! Progressive IT and contact center operations that prefer rapid delivery, all-in-one, cloud contact center solution.

SMB's and not for profit organizations desiring robust yet affordable hosted VoIP solution customized for their needs and industry. Those needing unlimited call history and call recording benefit much

Rating


4.1 / 5
(83)
Read All Reviews

4.6 / 5
(90)
Read All Reviews

Ideal number of Users

50 - 1000+

1 - 1000+

Ease of Use


4.1 / 5


  • "Very satisfied with PureCloud : easy to use and very stable."

  • "Layout, very nice to look at and relatively user friendly. Combination of staffing outlook when viewing a timeline."


4.5 / 5


  • "It's very easy to use due to the Dashboard. I love it has chatting available as well."

  • "The software is straightforward and easy to use."

Customer Support


3.6 / 5


  • "I am project manager for Customer Care Department and was in charge of PureCloud implementation."

  • "Highly complex, all inclusive, customer support routing software."


4.8 / 5


  • "This solution has exceeded our expectations and the customer support is simply amazing."

  • "Great service at a reasonable cost. Customer service is phenomenal."

Features & Functionality


4 / 5


  • "Intuitive to use, powerful capabilities with built-in worforce management (scheduling) and quality management."

  • "PureCloud is easy to navigate and I appreciate that there are continuous improvements being made."


4.5 / 5


  • "Very quick analysis, design and implementation. Superior after care customer service."

  • "Their phone system can be customized, is geographically redundant, fits all sizes of companies, and easy to implement."

Value for Money


3.8 / 5


  • "Process automation and technical testing. It has allowed me to grow professionally and improve costumer experience."

  • "Flexible - you can scale up or down depending on your needs. Cost effective and well documented API libraries."


4.8 / 5


  • "The integrations have saved me an incredible amount of money."

  • "It helps us manage the high volume of calls from our office and others. Price and over all features."

Product Features

  • close Call Parking
  • check Call Recording
  • check Contact Management
  • check Encryption
  • check IVR / Voice Recognition
  • check Ring Groups
  • check SIP Trunking
  • check Unified Communications
  • check Voice Quality Enhancement
  • check Call Parking
  • check Call Recording
  • check Contact Management
  • check Encryption
  • check IVR / Voice Recognition
  • check Ring Groups
  • check SIP Trunking
  • check Unified Communications
  • check Voice Quality Enhancement

Screenshots

View 4 screenshots 83927 thumb
View 5 screenshots 105346 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Genesys PureCloud vs Intulse

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